Customer Service Data Entry

RESUME OF

GINA R. FARR

Skills Summary

I have a general working knowledge of technology and am willing to learn specific programs for a position. I am not afraid of hard work or long days and am a quick and willing learner. I have extensive customer service experience. I am a skilled listener and can effectively convey information. I am well versed in typing, data entry, phone etiquette, customer service, accomplishing tasks without supervision to the finish, and general supervision of staff.

Education

Associates of Arts Degree/Seminole State College 1993

Experience

Lake County Supervisor of Elections Office

*Deputy Clerk/Manager/January 2024-December 2024

Daily duties consisted of answering phone calls in a phone-bank situation. Calls were related to election process, enrolling voters into State-wide VR computer system, transferring phone calls, and processing paperwork related to voter registration. Trained in all areas of election process for the county.

Wondermade, Inc.

*Shipping & Production Manager/August 2021-December 2023

Rehired as Office Manager to Wondermade central office in Downtown Sanford. Handle the facility and scheduling of maintenance, as required. Responsible for Quality Assurance for all product that leaves our facility. Compile all on-line orders of product daily, which includes printing, collecting, boxing and shipping of all product. Calculate inventory and needs of our Disney Springs branch weekly and send product needed. Responsible for managing a daily sales report in order to keep track of employee sales averages using the Dashboard App. Manage a team of Production employees by scheduling and assigning daily tasks to ensure the shelves are stocked and product is ready for shipping.

Instacart

*Shopper/April 2021-December 2022

Worked as a shopper for the Instacart App. Would select shopping job on the app, shop the items on the list, substituting or replacing items as they were available, checked out and paid for the items, bagged the items according to refrigerated or non-refrigerated, and delivered the items to the customer, all while communicating with the customer.

Publix Supermarkets

*Cashier/Customer Service/ September 2020-April 2021

Worked as a cashier for a few months and was then promoted to working in the Customer Service Department where I dealt with customer difficulties, item returns, selling lottery tickets, cigarettes and money orders. Would occasionally restock the cigarette and beverage machines, which consisted of listing items that were low on inventory, gathering those items, restocking the items in their designated shelves. I would also occasionally shop Instacart orders for on-line customers.

Wondermade, Inc.

*Food Service & Production/October 2017-December 2019

Worked in every department at an Artisan Marshmallow and Ice Cream shop in Historic Downtown Sanford including; cooking, production, packaging, shipping, showroom organization, and customer service. Was often given responsibility of being the shift supervisor.

NHE Home Educators

*Teacher/ August 2012 – June 2016

Homeschool cooperative where parents were brought in to teach different subjects to classrooms of students. I taught middle school and high school History and Geography classes.

Paragon Transcription

*Medical Transcriptionist/ June 1994 -July 1995

I served as a transcriptionist for patients of Occupational, Physical, and Speech Therapies. Having no experience, I quickly rose to the top two with the most correct words typed each day out of seven transcriptionists. Company is no longer in business.

Alaqua Inc./Alaqua Country Club

*Administrative Assistant/ January 1990 – June 1994

Duties included general office support for department heads, Human Resource record keeping for all employees of the country club, editing/ publishing of the monthly newsletter for all residents of the community and members of the country club, and working with Alaqua Security on access list for entry into the community.

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