Customer Care Service
Resume:
Employment history
Remote (Work From Home) Customer Care Specialist May 2021 - Jan 2022
LBrands (Bath And Body Works) at Church Hill, TN
Managed customer inquiries remotely with a focus on quick and effective solutions Server Aug 2007 - Mar 2009
Fatz Cafe at Kingsport, TN
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Server May 2006 - Aug 2007
Texas Roadhouse at Kingsport, TN
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Answered customers' questions, recommended items and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lorrie Heath
Customer Care Specialist
45 years old, Driving license 082634754
Customer Care Specialist with over 28 years of experience, excelling in enhancing customer satisfaction and streamlining service processes across various industries. Known for an innovative approach to solving complex customer issues, consistently boosting satisfaction rates by up to 35%. Skilled in utilizing creative problem-solving techniques and maintaining a calm, professional demeanor under pressure, ready to bring a detail-oriented and upbeat personality to new challenges. Church Hill, TN 37642, Church Hill, 37642
*********@*****.***
1. Boosted customer retention by addressing product or service concerns 2. Achieved high customer satisfaction through one-call resolution strategy Front End Manager Jun 2005 - May 2006
Food Lion at Church Hill, TN
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Oversaw cashier operations, bookkeeping and security.
• Evaluated employee performance and made recommendations for improvements.
• Maintained strong customer relations and effective customer service standards.
• Kept orderly and accurate accounting records by monitoring sales documentation. Assistant Manager Mar 1996 - Jun 2005
Pizza Hut at Kingsport, TN
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Standardized office structures and processes to promote collaboration and increased performance.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Customer Service Representative Aug 2022 - Jan 2023 Gap, Inc (Gap, Old Navy, Athleta, Banana Republic) at Remote-Seasonal Customer Service Specialist Jul 2023 - Feb 2024
Advance Call Center Technologies (Bank of America) at Hybrid-Home/Remote Customer Service Representative Mar 2024 - Apr 2024 Concentrix (TurboTax) at Seasonal/Remote
Resolved customer inquiries for Gap Inc's brands
Boosted customer satisfaction by 35%
Mastered multi-channel customer service
Mitigated complaints, increasing brand loyalty
Innovatively solved customer issues
Eagerly engaged with customers to boost satisfaction by 30% at Gap, Inc. Streamlined customer service processes, enhancing operational efficiency. Managed customer inquiries with enthusiasm, ensuring satisfaction and loyalty Collaborated with team to exceed Bank of America's service standards Innovatively resolved complex customer issues, enhancing brand reputation Managed customer inquiries, achieving a 95% satisfaction rate, by leveraging industry-specific knowledge. Boosted team efficiency by streamlining customer service processes. Delivered top-notch customer service
Resolved complex tax-related queries
Enhanced customer satisfaction by 20%
Eager to learn and adapt, committed to delivering high-quality results with enthusiasm. Boosted customer satisfaction by resolving complex tax issues efficiently. Thrived in fast-paced environment, quickly adapting to new tax software enhancements. Education
No Degree
Northeast State Community College at Blountville, TN Medical Radiologic Technology
Skills
Building Customer Trust and Loyalty
Experienced
Efficient and Detail-Oriented
Experienced
Upbeat and Positive Personality
Experienced
Creative Problem Solving
Skillful
Experience with various platforms
Experienced
Calm and Professional Under Pressure
Experienced
Patient and Empathetic
Expert
Excellent Attention to Detail
Expert
Contact this candidate