Customer Service Health Information
Resume:
Nancy Goodwater
Wildwood, FL
**********@*******.***
Professional Summary
Highly regarded Health Information Management promoting collaboration with departments to alleviate issues while minimizing risks. Individual trained in electronic records software and known for recruiting top talent. Ready to take on new challenges in an exciting role.
• Service field. Experienced in computers, • Policy and Program Development Willing to relocate to: Dade City, FL
Authorized to work in the US for any employer
Work Experience
Beauty Consultant
Sally's Beauty Suppy-Columbus, NE
July 2024 to Present
• Part- time second job
• Provided personalized beauty consultations to clients, assessing their individual needs and recommending appropriate products
• Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage
• Achieved XX% increase in sales by effectively cross-selling and upselling beauty products based on client preferences
• Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base
• Stayed up-to-date with the latest trends in the beauty industry to provide informed recommendations to clients
• Collaborated with team members to create visually appealing displays that attracted customers' attention and increased product visibility
• Assisted in inventory management by monitoring stock levels, placing orders for replenishment, and conducting regular audits
• Resolved customer complaints or concerns promptly and professionally, ensuring high levels of satisfaction
• Participated in training programs provided by cosmetic brands to enhance product knowledge and stay updated on new launches
• Maintained a clean and organized work area, including display counters, shelves, testers, and demonstration tools
• Utilized excellent communication skills to actively listen to customers' needs and provide tailored solutions accordingly
• Consistently met or exceeded monthly sales goals through effective client engagement strategies
• Assisted customers with color matching for foundations, concealers, lipsticks, eyeshadows etc
• Informed customers about ongoing promotions or special offers to encourage additional purchases
• Collaborated with the store manager to create visually appealing product displays that attracted customer attention
• Maintained a high level of professionalism and integrity when handling cash transactions and processing payments
• Assisted in visual merchandising activities, ensuring products were properly displayed and organized on shelves
• Developed strong product knowledge across multiple brands to provide comprehensive recommendations to clients
Office Support Specialist
Faith Regional Health Services Cardiology-Columbus, NE August 2023 to Present
• Faith- based - strong mission held to a high standard and recognized
• Streamlined day-to-day office processes to meet long-term goals.
• Medical office for Cardiology, M-Th and Fridays for Orthopedic.
• Led training and educational activities for entire staff from physicians to administrative personnel.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained records management system to process personnel information and produce reports.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Coordinated work activities and scheduling of medical, nursing and physical plant staff.
• Managed HCHB use and training.
• Guided and led office staff to optimize service delivery to employees and customers.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Created and optimized employee schedules for shift coverage.
• Monitored office inventory to maintain supply levels.
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Conducted transactions, confirming patient information and processing according to standard protocol. Health Information Manager
St Croix Hospice-Fremont, NE
May 2022 to August 2023
• Scheduled RN and aides to patients on a day to day basis.
• Answered multi-phone line.
• Assisted numerous office duties- ordered medical supplies, office supplies, filing, organizing, keeping paperwork up to date, patient profiles for facilities, etc.
• Assisted in with marketing and volunteering.
• Greeted family’s and clients in person or on the phone. Administrative Assistant
UnitedHealthcare-Lakeland, FL
September 2021 to December 2021
• Met and greeted clients as walk-ins
• Answered all phone calls
• Collect personal information and logged into spreadsheet
• Collaborated COVID questions and documentation on all persons entering store
• Set appointments with clients to agents for Medicare
• Ordered supplies when needed
• Tracked reports for office weekly
• Office cleanliness and disinfected daily
• Gathered kits for agents, Organized and filed
Transportation Coordinator
ElderPoint Services-Lakeland, FL
December 2020 to April 2021
• Coordinated monthly staff meetings with new updates
• Monitored daily routes and delivery schedules, tracking dispatches in real-time.
• Reported maintenance and repair needs for transportation vehicles and equipment.
• Communicated with drivers during transit, clearly conveying route updates.
• Communicated delays and early arrivals to management.
• Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship.
• Enforced strict safety rules and regulations to protect workers and minimize company liability.
• Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
• Inspected equipment, facilities and vehicles regularly to assess safety.
• Managed maintenance and repair actions for team equipment and vehicles.
• Oversaw team scheduling and individual assignments to meet coverage demands.
• Handled personnel hiring, performance evaluations and disciplinary actions.
• Dispatched personnel and vehicles in response to telephone or radio reports of emergencies. Non-Emergency Medical Transport Driver
ElderPoint Services-Lakeland, FL
July 2020 to December 2020
• Communicated with Dispatch coordinator to obtain work schedule.
• Kept electronic records of information, such as client names and addresses.
• Helped clients in and out of vehicles by opening doors and providing physical support.
• Recorded trip log and job diary to document mileage.
• Drove disabled and elderly clients to medical appointments.
• Checked vehicle oil and fluid levels regularly to prevent issues during service.
• Stowed mobility devices, such as walkers and wheelchairs.
• Responded to dispatch calls promptly.
• Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline and oil.
• Replaced supplies and disposable items to maintain inventory after each run. Home Health Caregiver
Comfort Keepers-Lakeland, FL
April 2020 to July 2020
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Documented patient status and reported changes in care needs. Medical Office Support Staff Coordinator
Tri-County Human Services-Lakeland, FL
September 2018 to March 2020
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained records management system to process personnel information and produce reports.
• Recruited, hired and trained new medical and facility staff.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Coordinated work activities and scheduling of medical, nursing and physical plant staff.
• Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Medical Assistant
Tri-County Human Services-Lakeland, FL
May 2016 to September 2018
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Educated patients about medications, procedures and physician's instructions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication. Medication Aide/ Receptionist
Seekers Of Serenity-Columbus, NE
May 2015 to March 2016
• Monitored vital signs during medication administration to quickly identify complications.
• Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Administered scheduled drugs, under direct supervision of licensed nurse.
• Interacted with patients through games and fun activities to boost mood and improve overall memory.
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Obtained, recorded and reported patient vital signs for medication administration.
• Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
• Liaised with nursing staff to prepare and administer prescribed medications to patients. 05/1991
Residential Supervisor
Mosaic-Columbus, NE
April 2011 to April 2015
• Interviewed/ hiring process
• Supervised residential staff and clients programs
• Calibrated program books and made sure all in order and followed through with goals and running programs
• Scheduled staff
• Planned events for clientele with disabilities
• operated safety drills at each individual home when due
• Hosted family, staff and clients meetings to discuss goals and progresses and/ or develop strategies when individuals May struggle
• Admitted and reviewed staffs timecards & PTO
Licensed Foster Parent
State of Nebraska-David City, NE
January 2004 to July 2012
• Became a licensed foster parent for the state of NE.
• Took in all children- any age
• Emergency placement and long term
• Provided home, food, love, education, activities and vacations to all children in our home as if our own
• Provided medical when needed
• Continued trainings and conventions to maintain license and additional skills
• Finger printed and back ground checks were completed every 6 month Direct Support Staff
Mosaic-Columbus, NE
January 2006 to April 2011
• Advocate for adults with disabilities in the day service and residential settings
• Job coaches clients when needed or when starting new employment
• Ran individualized goal oriented programs for each client
• Kept client’s active in their community
• Assisted in medications distribution with clients to ensure proper dosages and times
• Assisted with clients with their medical appointments Education
Associate equivalent in Elementary Education & special education University of NE at Kearney - Kearney, NE
August 1991 to February 1994
High School Diploma
Genoa Public High School - Genoa, NE
May 1991
University Of NE At Kearney - Kearney, NE
Skills
• Employee Supervision
• Cardiology
• Nursing
• Senior Care
• Interviewing
• Medical scheduling
• Maintenance management
• Medical office experience
• Teaching
• Developmental Disabilities Experience
• Mentoring
• Maintenance
• Patient Care
• Special Education
• Medical records
• Home Care
• Recruiting
• Report Writing
• Epic
• Caregiving
• Records management
• Cleaning
• Microsoft Office
• HIPAA
• Program development
• Equipment repair
• Program design
• Driving
• Hospice Care
• Employee Orientation
• Microsoft Word
• Verbal and Written Communication
• Data Analysis
• Laundry
• Front desk
• Case Management
• Program / activity planner (5 years)
• cash registers
• Dispatching
• Leadership
• Excel
• Hospital Experience
• Employee Training Program
• Time Management
• Social Work
• Classroom Management
• Clerical experience
• Vital signs
• Budgeting
• Team management
• Customer service
• Management
• Microsoft Outlook
• Organizational skills
• Administrative Experience
• Medication administration
• Home health
Certifications and Licenses
AED Certification
Needs updated
Certified Home Health Aide
CPR Certification
Needs updated
Certified Medication Aide in NE
January 1994 to February 2016
Driver's License
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