Salesforce Developer Software Development

Santosh Samudrala

Sr. Salesforce Developer

******************@*****.***

http://linkedin.com/in/santosh-s-49210224b

Professional Summary:

Around 7 years of experience with Salesforce CRM and related applications development, administration, configuration, requirements gathering, implementation, integration, and support.

Worked with approaches including Agile, Iterative Software Development, and Rational Unified Process (RUP) and experienced in all phases of the Software Development Life Cycle (SDLC), including requirement gathering, design, development, testing, and deployment.

Well-versed in Salesforce Classic & Lightning, Salesforce1, Visual Force, APEX, and Force.com platform triggers, components, and controllers.

Experience with Visualforce Pages, Visualforce Components and Controllers, Apex Language, Apex Class, Apex Trigger, and Apex Web Service expertise.

Expertise in creating Salesforce CRM App Exchange Applications using both Lightning and Classic.

Proficiency with Salesforce Lightning Design System (SLDS), Lightning Components, and Aura Framework.

Proficiency with Org-wide Default (OWD), Page Layouts, Role creation, Profile setup, and Permission settings.

Proficiency with SFDC administrative tools, including user management, dashboard generation, data management, domain management, communication templates, tasks, and events.

Proven ability to use Force.com Explorer to query the salesforce.com database using SOQL and SOSL queries.

Working knowledge of custom tasks, events, email service integration, security controls, custom applications, reports, and dashboard integration.

Proven ability to create custom objects, lookups, entity relationships, and relationships/junction objects such as master-child.

Experienced in developing complex fields for automated alerts, field changes, and email generation based on application needs. These fields include pick lists, custom formula fields, field dependencies, validation rules, workflows, and approval processes.

Thorough knowledge of the organization hierarchy, roles, profiles, users, object-level security, field-level security, record-level security, and sharing rules inside Salesforce.com.

Knowledge of utilizing REST and SOAP web services to integrate external web systems with Salesforce.

Strong knowledge of client/server architecture, configuration, and customization, as well as experience with sales, service, and marketing clouds.

Management experience with sandboxes (such as refreshing, creating new, and transferring code from one sandbox to another).

Extensive knowledge of web technologies and APIs, including XML, JSON, HTML5, REST, SOAP, BULK, Google, AngularJS, NodeJS, PHP, Ajax, jQuery, BULK, Google, Twitter, Facebook, Yelp, am Charts, and Data Tables.

Hands-on experience enabling the Aura Framework so that Lightning Applications can concentrate on logic and interactions by adding Aura Attributes and Aura Handlers for Events.

Proficient in the use of Oracle, SQL Server, and SQL databases; acquainted with PL/SQL and AJAX triggers, functions, and stored procedures.

Skill in using UML tools such as MS Visio to analyze and create Use Case diagrams, Class diagrams, Activity diagrams, and Data flow diagrams, as well as narrative use cases.

Working knowledge of deployment tools such as the Salesforce.com Sandbox environments, Force.com IDE, Change Sets, and ANT-based migration tools.

Education:

Bachelor of Electronics and Communications Engineering from Osmania University, India, 2017 Master of Information Technologies and Systems from Victorian Institute of Technology, Australia, 2020 Certifications:

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

Salesforce AI Specialist

Technical Skills:

Salesforce Technologies Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) And S-Control, Custom Integration: Outbound Messages, Workflow & Approvals, Field Updates, Reports, Custom Objects Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application Force.Com Tools Force.Com IDE, Force.Com API Tools (Data Loader), Force.Com Explorer, Force.Com Migration Tool, Force.Com Excel Connector

Web Technologies HTML, DHTML, HTML-5, CSS, Java script, Angular.js Web Services SOAP, WSDL, XML, REST

Operating Systems Unix, Windowsxp/Vista/7/Nt/2000/2003 Databases Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL Programming Languages Apex, Java, C, C++, C#, Sql, Soql, Sosl Methodologies SDLC Methodology Waterfall, Iterative, Agile Scrum Professional Experience:

PMOrchestrator, Inc. Reston, Virginia (May 2024 - Present) Role: Sr. Salesforce Developer/ Administrator

Responsibilities:

Ensure continuous operation of Salesforce environment, monitoring system performance and resolving issues promptly.

Manage and resolve technical issues and service requests within defined SLAs, ensuring minimal disruption to business operations.

Maintain data integrity by identifying, troubleshooting, and resolving data quality issues.

Supervise and mentor Salesforce administrators, providing guidance on best practices and troubleshooting.

Collaborate with department leaders to understand business objectives and align Salesforce functionality accordingly.

Lead Salesforce-related projects, from initial planning and scoping to execution and post-implementation review.

Ensure data accuracy and cleanliness within Salesforce by overseeing data import, deduplication, and cleansing processes.

Oversee user access and permissions, ensuring system security and compliance with regulatory requirements.

Provide training and support to end-users on Salesforce features, best practices, and new functionalities

Provide support to end-users, addressing queries, offering training, and facilitating best practices for using Salesforce.

Conduct root cause analysis for recurring issues and implement preventive measures to reduce future incidents.

Troubleshoot and resolve issues related to Salesforce integrations with other systems, ensuring seamless data flow.

Create and maintain documentation, including standard operating procedures (SOPs), troubleshooting guides, and user manuals.

Work closely with cross-functional teams, including development, QA, and business units, to deploy updates, enhancements, and bug fixes.

Environment: Saleforce.com platform, contract management Apex Language, Visual Force (Pages, Component & Controllers), Lightning Components, Data Loader, App exchange, Service Cloud, HTML, Java Script, Apex Triggers, Web Services, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Customer Portals, Eclipse IDE Plug-in. Stockland, Australia, Sydney (Mar 2021 - April 2024) Role: Salesforce Developer

Responsibilities:

In charge of obtaining business users' requirements and creating a technical requirement specification document Agile methodologies were used in the SDLC's development.

Objects, page layouts, record types, relationships, workflows, approval processes, and validation rules were all created.

Using the Import Wizard and Data Loader for Data Export, Updates, and Backup for the company.

Managing administration tasks such as sharing rules, OWD settings, permission set roles, users, and profiles. created and developed integration and the service cloud.

Developed workflows for alerts & custom coaching plans, lead escalation, and automated lead routing.

On force.com, Single Sign-On using SAML was implemented.

Create reports and dashboards per the needs of the business user.

Experienced working with Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects, and Custom Objects among other salesforce.com objects.

Based on role hierarchy, created Queues, Users, Permission Sets, Public Groups, and Security Settings. Participated in the Salesforce data migration process from three legacy systems.

For business support and technical support for its channel customers, Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) was implemented.

Used Governor Limitations in SOQL and SOSL queries to store and retrieve data from the Salesforce.com platform database.

Added Aura Attributes and Aura Handlers for Events to enable the Aura Framework and allow Lightning Applications to concentrate on logic and interactions.

All of the JavaScript buttons have been swapped out for Lightning components or Quick Actions in Lightning.

Contributed to the development and testing of various sandboxes; used Change Set to migrate code to production instance incrementally.

Using Aura components, CSS3, and Bootstrap, I created a Lightning user interface that allows users to enter case details and submit them to Salesforce.

Changed to Salesforce Lightning from Salesforce Classic

Conducted the decomposition of the App in Components, constructed the Lightning App, and enabled My Domain as part of the Environment setup process.

Converting and transferring user information to LE, Salesforce Lightning Components were implemented for a limited group of users inside the company.

Created bespoke Lightning components to replace the stock ones, utilizing Apex on the server and JavaScript on the client.

Apex (Classes, Triggers, Components, JavaScript, CSS3, and HTML5), Visual Force Pages, and Controller Classes were used to develop custom business logic for a variety of functional needs.

Using Pardot, sales, service, and marketing clouds were implemented.

Wrote Batch Apex, Scheduled Apex, and Apex Triggers Apex Classes.

Involved in Visual Force Pages UI design. created test scripts for a range of situations.

Using the Force.com IDE tool to migrate metadata between sandboxes.

To interface with external systems, Web Services like SOAP and Rest API were utilized.

Developed Web-to-Case and Email-to-Case to automate the case generation process.

Conducted User Acceptance, Integration, Regression, and Unit Testing. Environment: SaleForce.com platform, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, GitHub, APPTUS, Eclipse IDE, Subversion. HCF, Australia, Sydney (Jul 2017- Feb 2021)

Role: Salesforce Administrator/Developer

Responsibilities:

Charged with comprehending the needs of the business and analyzing the current system to identify information gaps and weaknesses as well as changing information requirements.

Depending on user roles and groups, customized page layouts for Campaigns, Leads, Opportunities, Contacts, Cases, and Accounts.

To meet the requirements of the application, custom objects, custom tabs, validation rules, workflow rules, and auto-response rules were created and implemented.

Prepared the Technical Design Document through work.

Written Apex Triggers for Account Contacts and the chance to automate administrative tasks. worked with common Salesforce.com objects, including opportunities, campaigns, accounts, contacts, leads, dashboards, and reports. rigorous approval procedures were put in place to guarantee appropriate authoriz007Aation.

Creating relationship SOQl queries by the needs of the business.

Using the standard, custom, and extension controllers, Visualforce pages were developed.

I worked on Process Builder, which automates tasks like making and updating records for custom objects. specified lookup and master-detail connections on the Custom Objects that were created. To build many- many connectivity between objects, junction objects were also constructed.

Developed the visual flow to accomplish user-triggered actions for the displays to display customer information.

Retrieving, deploying, creating, updating, or deleting customized data—like unique object definitions and page layouts—for your company via the Metadata API.

In charge of the organization's weekly and monthly data backup, updates, and export.

To input, update, and import data from Microsoft Excel into Salesforce.com, we used the Apex data loader and import wizard.

Provided assistance for the Salesforce.com application and modified the apps to meet the functional requirements of the company.

Developed Work Order Management, Schedule and Dispatched, Asset Management & Monitoring, Manage and Monitor, and Mobile Device Access FSL capabilities.

Developed and maintained user stories, sprints, and backlogs, assigned team members, and updated them according to their status using ServiceNow agile boards.

Worked with ServiceNow visual task boards, which display stories at various stages under the responsibility of team members.

Environment: Salesforce platform, Service Cloud, Apex, Salesforce Communities, Service Cloud, VisualForce Pages, Component Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, REST, Oracle, and Windows.

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