Customer Service Auto Parts

JOSEPH VERNAK

*******@*****.*** 989-***-**** Caro, MI 48723

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and

customer service skills. Experience stepping into roles and quickly making positive changes to drive

company success. Focused on using training, monitoring and morale-building techniques to maximize

employee engagement and performance.

Skills

Marketing

Verbal and written communication

Clear communication

Cross-functional teamwork

Relationship building

Schedule preparation

Time management

Experience

Advance Auto Parts Caro, MI

Manager

09/2020 - Current

Education and Training

St Gregory High School California

High School Diploma

06/2021

Penn Foster Career Schoo! Scranton. PA.

* Strategic planning

* Goal setting

* Workforce management

* Operations management

* Business planning

* Performance evaluations

To provide customers with the best service at any auto parts

store around. We are quick,efficient,and always like to keep

the customers smiling when they walk away. Even if they're at

an auto parts store consider our store to be the elite one in

the area. Work with computers daily entering in the

Developed and implemented strategic plans to achieve

company objectives.

Held regular one-on-one meetings with employees to

review performance and priorities and provide feedback.

Monitored staff performance and addressed issues.

Developed and implemented strategies to increase

customer satisfaction and loyalty.

Managed vendor relationships by negotiating contracts and

ensuring timely delivery of goods and services.

Analyzed customer feedback data to develop action plans

for improving services offered.

Resolved conflicts between employees by providing

guidance on company policies and procedures.

Produced thorough, accurate and timely reports of project

activities.

Established and monitored KPIs to evaluate performance

and identify areas for improvement.

Enforced customer service standards and resolved

customer problems to uphold quality service.

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