Customer Service Inventory Management

SANTOS RIOS

Corona California 714-***-**** ******.********@******.***

Summary

With over 30 years of experience managing restaurant and banquet operations for leading hotels in the USA, I am a results-driven professional adept at overseeing all aspects of events. My expertise lies in anticipating and fulfilling diverse client needs, providing both functional and creative solutions. I excel in relationship management, consistently streamlining day-to-day operations to drive revenue, retain customers, and attract new clientele. Possessing keen insights and analytical skills, I am well-versed in implementing best practices and optimizing processes. Accustomed to high-pressure environments, I bring a proven track record of success and leadership to contribute to the ongoing success of hospitality operations.

Skills

• Leadership

• Communication

• Problem-Solving

• Inventory Management

• Merchandising

• Restaurant Management

• Relationship Management

• Banquets/ Events

• F&B Operations

• Cash Handling

• Hospitality

• F&B

• Menu Planning/ Costing

• Coordination Skills

• Training

• Quality Assurance

• Expense Management

• Coaching & Staff Development

• Regulatory & Safety Compliance

• Customer Service

Experience

Store Supervisor 02/2022 to 11/2022

RITE AID Corona, CA

• Spearheaded store opening procedures, demonstrating adept cash-handling skills and overseeing team check-in.

• Implemented robust inventory management systems, optimizing merchandise flow and ensuring accurate stock levels.

• Directed and motivated a dynamic team, fostering a positive work environment conducive to high productivity and employee satisfaction.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance overall customer experience.

• Formulated and executed effective merchandising strategies, resulting in enhanced product visibility and increased sales.

Store Associate 01/2021 to 01/2022

LOWE'S Corona, CA

• Provided exceptional customer service by assisting shoppers, answering inquiries, and ensuring a positive shopping experience.

• Implemented effective visual merchandising techniques to enhance product presentation and attract customer attention.

• Maintained accurate inventory levels through regular stock checks and collaborated with the team to restock shelves efficiently.

• Conducted seamless transactions at the point of sale, handling cash, credit, and electronic payments with precision.

• Collaborated with fellow associates to achieve team goals, contributing to a positive and cooperative work environment.

Store Associate 07/2017 to 01/2022

BEST BUY Palmdale, CA

• Enforced store policies to prevent theft and minimize shrinkage, ensuring a secure shopping environment.

• Stayed informed about product features, promotions, and pricing to provide accurate information to customers.

• Quickly adapted to changes in tasks or priorities, demonstrating flexibility to meet the dynamic needs of the retail environment.

• Implemented effective visual merchandising techniques to enhance product presentation and attract customer attention.

• Provided exceptional customer service by assisting shoppers, answering inquiries, and ensuring a positive shopping experience.

Banquet Manager / Director of Banquet Operations 01/1984 to 01/2015 HILTON ANAHEIM Anaheim, CA

• Supervised daily banquet operations, ensuring optimal service, quality, and hospitality for diverse events, ranging from conventions to weddings.

• Conducted food forecasting, implemented cost control measures, and managed inventory to enhance financial efficiency.

• Played a key role in pre-opening plans and budgets, contributing to the planning, design, recruitment, and training of staff, and successfully launching hotels.

• Implemented systems, plans, processes, and procedures to enhance overall operational efficiency, ensuring smooth event execution.

• Served as an effective point of contact for client-related issues, consistently delivering excellent service within quality and budget parameters.

Banquet Captain 01/1984 to 01/1992

HILTON ANAHEIM Anaheim, CA

• Interfaced directly with convention coordinators, electricians, audio/visual engineers, and external agents to ensure seamless event operations.

• Accountable for recruitment, training, scheduling, and discipline of a diverse team of over 100 staff members.

• Successfully handled the catering of 2000 covers for Super Bowl XXII at Hilton Resort in San Diego.

• Organized and assisted in the Grand Opening of Hilton Hotels in Irvine, Orange, and Long Beach.

• Proactively identified opportunities for process optimization and cost savings, leading initiatives that resulted in a notable increase in operational efficiency and guest satisfaction. Education and Training

High School Diploma

Hilton Hotel University Anaheim, CA

• Educational Institute of American Hotel and Motel Association, California CERTIFICATIONS &LICENSES

• CPR Food & Beverage Specialization

• Hilton Supervisory Program

• Priority One/ Supervisory Training

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