Experience Manager Operations Director
Resume:
JAMES KELLEY
PRODUCTION/OPERATIONS DIRECTOR
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OBJECTIVE
EDUCATION
Experienced Manager looking to take the next step of leadership. I have worked for some of the largest companies in the world. General Motors, Amazon, and JP Morgan Chase. I am the rare unicorn out there that has worked in many different disciplines from assembly, distribution, logistics, delivery, Paint, Body, and even finance. I love to share my experience and grow individuals and teams. I am the ultimate team player willing to go above and beyond “my job” for the overall performance of the organization. My style of leadership is the process first mentality, decisions should be made to improve the hands-on operators first. They directly affect the customer experience the greatest.
Michigan State University
East Lansing
Michigan
Bachelor’s Degree
University of Pheonix
Troy
Michigan
MBA Degree
KEY SKILLS
QS/ISO LEAD AUDITOR
SUPPLIER/CUSTOMER QUALITY CERTIFICATIONS
DOT COMPLIANCE
AUTOMATION INTEGRATION
MANAGE LARGE GROUPS UP TO 250 HOURLY ASSOCIATES, 100+ CDL DRIVERS
P&L FOR 100+ VEHICLE FLEET
SERIES 6 LICENSED INVESTOR
KAIZEN FACILITATOR
ACCOMPLISHMENTS
LAUNCH OF CAE1 AMAZON DC
LAUNCH OF 2 GM VEHICLES
AS SUPPLYER LAUNCH OF 2 FORD VEHICLES
REDUCED COST AT PSA BY IMPLEMENTING AUTOMATED SHIPPING LINE
KAIZEN IMPLEMENTATIONS REDUCING COSTS
REDUCED DELIVERY COSTS BY CREATING MEASURABLES
ISO/QS 9000 IMPLEMENTATION
OPENED NEW DC IN ATLANTA FOR STIER SUPPLY
EXPERIENCE
2022 to Present Stier Supply Company
Logistics Operations Manager/Warehouse Manager
Managed 3 warehouses receiving and transfer functions, Managed logistics operations for 3 Distribution Centers and 40+ Drivers and 40+ Vehicles.
2017 to 2022 Republic National Distributing Company
Transportation Manger
Managed 100+ CDL Delivery Drivers, Fleet of 100+ Trucks. P&L responsibility of delivery vehicle operations including purchase, licensing, maintenance, and retirement sales.
2015-2017 Palmetto State Armory
Warehouse Production Manager
Responsible for managing multi shift warehouse operations, 100+ hourly employees, 3 Supervisors, and Support Personnel. Responsible for all order fulfillment for firearms and ammunition. Designed, installed, and implemented automated shipping line.
2011-2014 Amazon
Area Manager
Pick area manager for 2 peak seasons managing up to 500+ picker and Process Assistants including Flow. 1 peak season on Shipping Dock responsible for all outbound dock operations including truck/dock management, invoicing, and loading operations.
2010-2011 JPMorgan Chase
Licensed Banker/Branch Manager
Responsible for selling bank services, investment products, mortgages, and auto loans. Performed customer services and ran branch operations.
2001-2010 General Motors
Production Supervisor Assembly/Paint/Body in White
Managed up to 80 UAW employees. I ran the Body Shop, Paint Shop, and Trim Shop operations. I was involved in the launch of the 560 Kodiaks Medium duty trucks and the 900 Silverado and Sierra at Flint Assembly Plant. GMS implementation and assembly line management was part of daily assignment. Involved in numerous GoFAST continuous improvement activities as well as Kaizan events.
1999-2001 Keykert USA
Supplier/Customer Quality Engineer
Responsible for PPAP, APQP processes. These were both for supplier management, and customer submissions. Production line quality improvements and corrective and preventative actions. Travelled for launch of new customer products including the Lincoln LS in Wixom Mi, and the Ford Escape/Mazda Tribute in Kansas City Mo.
1994-1999 Newcor Machine Tool and Gear
ISO/QS 9000 Coordinator
Created and implemented quality system for ISO/QS 9000 implementation. Worked at this company all through college working some part time before going full time.
COMMUNICATION
-Lead Training events from New Hires to Company Executives
-Lead Microsoft Teams Meetings/Zoom Meetings
-Present Customer Problem Solving presentations, as well as internal Problem-Solving presentations in the form of Ford 8D, GM 5D, Fishbone, Five Whys and many more.
-Lead Kaizan Events for Multi department problem solving activities for entire week.
-Proficient in word, PowerPoint, and excel
-Have run team meetings for groups as large as 500 employees
-Have run contract negotiations with vendors, some UAW experience, and transportation carriers.
-Have been responsible for CAPEX planning and implementation.
LEADERSHIP
This is probably my best quality. I believe in a leadership style that does not micromanage but enables my team to make decisions and take ownership of the process. This I believe leaves them open to make quicker decisions and correct problems as soon as they are discovered. I believe in setting measurable targets and holding the team responsible for meeting and exceeding these targets. I believe it is very important to get in contact with employees as much as possible, this means telling them about the positive things that are happening just as much as the negative things. If there is disciplinary action required, they should never be surprised but know it is coming because expectations are clear.
REFERENCES
[Available upon request.]
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