Management Analyst
Resume:
Miltonia Williams
****************@*****.***
Fort Washington, MD
(Nearby Washington DC Area)
Active Public Trust Security Clearance
Skills
Microsoft Suite (Word, Excel, Outlook, Teams)
Data entry and management
SharePoint
Multi-tasking ability
High Attention to Detail
Strong communications skills
Ability to distill large amounts of information into specific takeaways
Google Suite
Organization Skills
Adaptability
Problem-solving
Record Keeping
Critical Thinking
Time management
Strong work ethic
Professional experience
Commodities Futures Trading Commission (Ardent Technologies) April 2022 — July 2024
Administrative Officer Washington, DC
Operate within the Office of the Inspector General in a Federal Government Agency
Proofread and edit outgoing correspondence and legal documents (ie. office memorandum, strategic/work plan and reports to Congress).
Prepare and transmit reports for 508 compliance and publish them across the internet as needed.
Coordinate schedules and appointments; plans meeting agendas accordingly for senior leadership.
Conduct meetings on both Zoom and Microsoft Teams for both internal and external team members and large group participants.
Manages bi-weekly time and attendance records of CFTC employees in CFTC’s time and attendance system (GovTA), including serving as liaison to CFTC’s Human Resources Branch to resolve time and attendance issues accordingly to the National Finance Center (NFC).
Serves as a Quality Assurance personnel as I maintain and oversee the checks and balances involved with payroll duties and functions.
Processes travel requests, authorizations and travel vouchers in the CFTC’s travel system (E2/Sato) and tracks from initial action to payment.
Manages the TeamMate and Sharepoint program to update our Team’s files and documents for auditing purposes.
Operate office equipment (e.g., computers, copiers, fax machines, etc.); greets and assists office visitors; answer phones; take messages.
Assist in fulfilling FOIA requests.
Receives, distributes and sends mail.
Proactively monitor and maintain office supply levels.
Assists in the development and quality control of work products.
National Science Foundation (Red Carrot) January 2021 — December 2021
Executive Assistant Alexandria, VA
Operate within the Office of Legislative and Public Affairs in a Federal Government Agency
Fully coordinate interviews, meetings, panels, etc. maintaining effective communication with the appropriate OLPA staff and with external stakeholders.
Compile daily, weekly, and monthly social media, web and other relevant metrics reports.
Prepared agendas, presentation materials, meeting requests and meeting minutes.
Answer and screen incoming calls and direct calls to appropriate action officer.
Draft email responses and general correspondence on behalf of the client.
Prepared meeting agendas, presentation materials, meeting requests, take meeting notes and track meeting minutes.
Compiled input for and draft/organize a variety of reports.
Provided expertise in measuring and assessing metrics in order to inform strategy.
Maintained stakeholder email and distribution lists.
Ensure effective document management.
Maintained templates and resources for OLPA operations.
Assist with processing requests for travel, training, and reimbursements.
Auto Equity Loans September 2019 – December 2020
Loan Officer Falls Church, VA
Prepared loan contracts for each customer who applied for a loan and file in all the necessary documents.
Handled high-volume cash transactions and ensured accurate daily cash reconciliation and deposits to the bank.
Maintain correspondence with customers and updated them about the development of their respective loan contracts.
Support seniors in processing loans, maintained financial records and consistently verify any proof documents.
Referred to the loan database and called up potential customers who may be interested in a loan.
Demonstrated excellent customer service skills by providing information about the loan services over the phone.
Display organizational skills by ensuring that appointments were made efficiently.
Followed up with customers to visit office or to submit documents.
Familiarized myself with all rules and regulations so that I can answer inquiries.
Study the financial documents submitted by the customers and evaluate the financial standing and creditworthiness of the customer.
Counter checking information provided by customers for accuracy and authenticity, and revising information
Constantly use programs wherein Microsoft Office such as: Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Established work procedures and schedules, and kept track of the daily work of clerical staff to improve overall efficiency.
View 14/Howard University (Planned Companies) February 2018 – December 2018
Concierge/Security Officer Alexandria, VA
Meet and greet all guests and residents to ensure all needs were met daily through a professional manner.
Received and processed incoming and outgoing mail, shipping and laundry through Package Tracking
Monitor lobby traffic/CCTVs for suspicious activity; address when necessary
Verified and maintained logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities
Scheduled and made reservations for residents and management for amenities within the building.
Communicated face to face, through telephone as well as email to current and future residents.
Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs.
Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits.
Nati Eastek October 2017 – February 2018
Laborer Washington, DC
Transported and quantified items for different sectors of the DC Department of State by locating and verifying materials; stacking and securing materials on pallets; moving materials to staging area or to transportation vehicle.
Loaded transportation vehicles by stacking and securing materials.
Maintained inventory and shipping records by completing logs.
Maintained safe and clean work environment by following standards and procedures; complying with company and client regulations providing superior customer service.
Office of Financial Aid & Scholarships, Elizabeth City State University September 2014 – May 2017
Office Assistant Elizabeth City, NC
Operated office machines, such as photocopiers and scanners, voice mail systems, telephones and personal computers.
Collected and coordinated the flow of internal and external information.
Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer for record upkeep and auditing.
Communicated with students, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Handled incoming mail, answered correspondence, and prepared outgoing communications.
Resolved complaints from students or the public.
Education
Bachelors of Science—Criminal Justice
Elizabeth City State University—Elizabeth City, NC
References Available Upon Request
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