Customer Service Team Member
Resume:
NICHELLE CRUZ
Queens, NY *****
********.****@*****.***
OBJECTIVE
I am looking for a position in which I can strive to become a better asset to my team and
company. Additionally, a position in which I can grow to succeed in being able to have the
opportunity to branch out in promotions to potential higher positions within the company.
EXPERIENCE
Cruz Consulting Firm - CEO
New York, NY • 10/2020 - Current
Developed key operational initiatives to drive and maintain substantial business growth.
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Insurance Collections Specialist – Namdar Realty
Great Neck, NY – 04/19 – 04/20
Contacted customers to discuss past-due accounts and negotiated payment plans.
Responded to customer inquiries and provided detailed account information.
Maintained accurate records of customer accounts, payments and payment plans.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Prepared and submitted legal documents to initiate court proceedings.
REAL ESTATE AGENT & ASSISTANT 09/2016 to 01/2018
America Realty – Bayside, NY
Answer phone calls and emails
Provide customer service.
Assist clients with finding their new home.
Property Manage and collect rent for over 20 buildings.
DEPARTMENT LEAD/ DESIGN TEAM MEMBER/ CUSTOMER SERVICE REPRESENTATIVE/SALES ASSOCIATE/MERCHANDISING TEAM MEMBER 09/2015 to 02/2017
Crate and Barrel – Manhasset, NY
Operate POS system, cashier
Uphold company standards in selling, customer service and visual merchandising
Train new employees
Handling each individual customer with time and care by acting as their personal shopper, creating gift and wedding registries, schedule furniture deliveries and replacements, place customer orders
Performed managerial tasks such as answering manager pages to assist with customer service issues
Read and analyze receiver and sales reports to determine adjustments to increase sales
EDUCATION
St. John's University
Queens • 12/2020
Masters: Strategic Management
St. John's University
Queens, NY • 05/2018
Bachelorette: Business Management, International Business
AWARDS AND ACKNOWLEDGEMENTS
Proficient in: Booker, Fredrick, Quick view, Excel, Power Point, Word, Outlook, Document Control, Report Generation, Data Confidentiality, Office Staff Leadership, People orientated, Internet savvy, Quick learner, Team player, Multi-tasked, Sales, Balanced bilingual (Spanish/English)
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