Customer Service Assistant Manager

Evelyn Mendez

949-***-**** *************@*****.***

PROFESSIONAL EXPERIENCE

The Bagel Shack Dana Point, CA

Barista and Cafe Hostess Mar 2018–present

● Manage daily opening and closing procedures, including preparing supplies, cleaning equipment and work areas, counting cash, and ensuring the restaurant is locked or opened at appropriate times

● Greet and ensure all guests feel welcomed and satisfied with their visit, anticipate and meet service needs, and express sincere appreciation for their visit to promote returning customers.

● Prepare and serve a variety of coffee beverages and food items as requested by guests

● Manage cash register, collect payments, and provide correct change to guests

● Ensure the dining area and restrooms are consistently clean and meet company standards. Marshalls San Juan Capistrano, CA

Cashier (previous: Processing Merchandise, Markdowns) Oct 2010–Jan 2020

● Operate the cash register, process transactions accurately, handle cash and credit payments, provide receipts, and manage returns and exchanges.

● Maintain a clean and organized checkout area, assist customers with inquiries, and ensure compliance with store policies and procedures.

● Promote and upsell the TJX credit card to customers, highlighting its benefits and features to enhance their shopping experience and increase store loyalty.

● Collaborated with the team and attended meetings to stay up to speed on work objectives and ensure alignment on direction and priorities.

● Adhered to company policies and procedures to ensure compliance and maintain operational standards

Round Table Dana Point, CA

Assistant Manager (previous: Cook, Cashier, Lead Cashier) Sep 2005–May 2016

● Assisted in managing daily operations, ensuring smooth shifts and efficient execution of tasks.

● Supported staff by training, guiding, and supervising employees to maintain high performance standards.

● Handled administrative tasks, including managing schedules, processing reports, and addressing customer inquiries or issues.

SUMMARY OF SKILLS

● Customer Service

● Food and Beverage

● Admin Duties

● Teamwork

● Sales

● Training and Support

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