Customer Service Branch Manager

Hari Kishan Matharasi

St. Louis, MO ***** 979-***-**** ************@*****.***

Chief Manager / Operations Management Leadership

Dynamic, results-driven operations and administrative management professional with a record of achievement in leading high-performing teams, optimizing organizational processes, and championing operational efficiency. In-depth experience in strategic planning, stakeholder communication, data-driven decision-making, administrative procedure streamlining, productivity optimization, and key performance indicator (KPI) achievement. Skilled in motivating teams, fostering professional growth, and ensuring seamless business operations. Strategic, problem-solver with success in driving excellence fostering innovation in fast-paced environments and leveraging a comprehensive skill set to take on new challenges in a forward-thinking organization. Permanent Resident of the United States (Green Card Holder).

Areas of Excellence

Operational Strategy • Productivity & Efficiency Strategies • Project Management & Leadership • Budget Management • Data Analysis • Process Improvement • Risk Management • Quality Assurance • Team Leadership • Stakeholder Communication • Regulatory Compliance • Resource Allocation • Change Management • Records Management • Contract Negotiation • Training & Development • Financial Oversight

PROFESSIONAL EXPERIENCE

State Bank of Hyderabad, India 2008 – 2015

Chief Manager, Zonal Office

Controlled 86 branches of the Bank falling under 4 Regional Offices by providing administrative leadership.

Extended Administrative support to the 4 Regional Offices in attaining the targeted revenue benchmarks and enhanced branch profitability by overseeing branch operations.

Optimized resource utilization to ensure the branches under our control operated efficiently and profitably.

Conducted seminars/workshops for the Branch Managers, Field Officers, and Accountants to enrich the knowledge of various products of the Bank.

Educated customers by conducting workshops on the bank's suite of products, tailoring recommendations to suit their requirements.

Assessed client financial requirements to provide pertinent investment advice.

Addressed standard and complex customer inquiries, ensuring resolutions aligned with the bank's standards.

Assisted Regional Offices in processing financing applications, including loans.

Supervised financial activities of the Regional Offices and the branches under our control ensuring accurate and strict adherence to banking procedures.

Evaluated credit proposals, promoting the strategic cross-selling of diverse banking products.

Conducted routine internal audits to ensure Regional Offices adhere to the established banking procedures.

Upheld the utmost confidentiality in all banking procedures.

Efficiently delegated tasks to the Zonal Office staff, providing clear directives to streamline operations.

Cultivated an expert understanding of the bank’s array of consumer and commercial offerings.

Formulated and executed strategies to penetrate new market segments and drive growth.

Ensured the Regional Offices met all organizational standards, providing clients with exceptional service.

Stayed abreast of, and ensured strict compliance with, bank policies and regulatory standards.

Forged and nurtured professional alliances with corporate and government bodies.

Assumed the role of bank manager across multiple branches, expertly handling General Banking Operations, Advances, Sales and Marketing, Cash Management, Credit Processing, Loan Disbursement, and Recovery.

Devised and executed action strategies to meet and exceed the Bank’s objectives.

Offered investment consultation to corporate entities and individual clients.

Fostered and nurtured robust customer relations, leading to increased deposits and loan advances/recoveries.

Amplified Zone earnings by attracting new investors and business proprietors and augmenting deposits.

Oversaw project evaluations, implementation, loan management, and disbursement of the Regional Offices under our control.

Scrutinized credit applications, ensuring completeness, and consistently communicated with clients throughout the approval process.

Championed staff development, providing valuable feedback and fostering their long-term professional aspirations; led and inspired a team of up to 70 Branch Heads.

Guided and integrated incoming manager trainees into branch operations.

Drafted comprehensive financial and regulatory legal documents.

Consistently achieved and often surpassed annual goals and deliverables.

State Bank of Hyderabad, India 2006 – 2008

Chief Manager, Head of a Semi-Urban Branch

Managed the entire branch operations, achieving set revenue targets and boosting branch earnings.

Streamlined resource allocation for maximized efficiency and profit generation.

Guided customers through the bank’s product range, personalizing suggestions based on their needs.

Delved into client financial needs to offer relevant investment guidance.

Resolved both typical and intricate customer queries, aligning solutions with the bank’s protocols.

Scrutinized and sanctioned financing requests, encompassing loan applications.

Monitored fiscal activities, maintaining precise account records and adhering to banking norms.

Analyzed credit submissions, advocating for holistic banking product cross-promotion.

Performed regular internal checks to affirm the branch's compliance with banking guidelines.

Earned recognition from the District Collector, receiving the accolade of ‘Best Recovery Branch Manager.’

Received an award from the Managing Director of the Bank for the highest recovery in the loan accounts which were Written Off.

Additional Experience: Chief Manager, Head of Metro Branch, Manager-Personnel, Manager-Credit, Branch Manager, Deputy Manager-Credit, Assistant Manager-Credit, State Bank of Hyderabad, India.

EDUCATION & CERTIFICATES

Master of Business Administration in Marketing, Dr. Ambedkar Open University, Hyderabad, India

Master of Arts in English, Kakatiya University, Warangal, India

Bachelor of Science, Osmania University, Hyderabad, India

PGDBM (Financial Management), Annamalai University, Chidambaram, Tamilnadu, India

Computer Programming Certificate

PROFESSIONAL CERTIFICATIONS

Certified Associate of Indian Institute of Bankers (CAIIB), Mumbai, India

Notary Public Commission, Secretary of State of Texas, USA

LANGUAGES

English (Fluent), Telugu (Fluent), Hindi (Fluent), Tamil (Basic)

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Computer Programming

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