Project Manager Scrum Master

Richard Busteed

IT Project Manager, PMP Certified Project Manager, Certified Scrum Master

801-***-**** (********@*****.***)

Experienced tech-savvy professional adept at managing electronics and equipment projects from start to finish. Skilled in installing new equipment, addressing user needs promptly, and identifying process enhancements. Proven track record in troubleshooting technical issues, generating reports, and defining project scopes. Able to provide real-time solutions, analyze business processes, train staff, and present clear summaries. Effective communicator with diverse stakeholders, committed to delivering exceptional customer service. Expertise in:

• Project Management

• User Needed Assessment

• Field Assessment

• System Migration

• System Networking

• Purchase Management

• Project Lifecycle Management

• Strategic Planning

TECHNICAL EXPERIENCE

Smartsheet Project Management Building Management Systems (BMS) Microsoft Suite (Project, SharePoint) IT Asset Management (ITAM) ServiceNow IT Service Management (ITSM)

Data Center Infrastructure Management (DCIM) Electrical Power Monitoring Systems (EPMS) PROFESSIONAL EXPERIENCE

Project Manager / IS&T Delivery Operation Rio Tinto, Salt Lake City, UT 7/2022 - Present

• Leading a multi-million-dollar project to replace the company's radio system, overseeing all phases from initial planning to implementation, anticipated results of enhanced communication efficiency and cost-saving.

• Effectively managed between 5-10 concurrent projects within the Information Systems and Technology division, ensuring timely delivery, resource optimization, and alignment with organizational objectives.

Operation System Project Manager Digital Realty 2/2022 – 7/2022

• Spearheaded initiatives to enhance Y drive systems within Global Operations, collaborating closely with IT and cross-functional departments.

• Collected feedback from Operations leadership and site personnel to inform the implementation of modern Building Management Systems (BMS), Data Center Infrastructure Management (DCIM), and Alarm Delivery systems.

• Directed improvements and provided daily management support for Building Management Systems (BMS), Data Center Infrastructure Management (DCIM) systems, and Electrical Power Monitoring Systems (EPMS).

Technical Program Manager Mastercard 8/2021 – 2/2022

• Planed, executed, and delivered projects from inception to completion related to a known technology, product, or program.

• Proactively managed the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.

• Built and maintained integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays.

• Collaborated with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones.

• Clearly articulated scope, timelines, dependencies, owners, actions, risks, and mitigations with team.

IMAC Coordinator Morgan Stanley 10/2020 – 7/2021

• Set up laptops/computers, imaging machines, and installed apps.

• Configured devices and ensuring smooth user experience.

• Coordinated real estate projects for Wealth Management.

• Assisted with purchase order submissions to vendors, providing logistical details.

• Provided remote support and progress reporting.

• Coordinated moving/installing PCs across branches/workstations. Senior Project Coordinator Delta Airlines 1996 – 2020

• Implemented and installed hardware following an initial needs assessment, ensuring seamless integration and functionality.

• Coordinated project scopes with critical team members, including installation, engineering, material support, telecom, and site-specific stakeholders, facilitating smooth project execution.

• Utilized schematics and system blueprints to plan cabling and power requirements for communication infrastructure, including phone systems, printers, and personal computers in communication rooms.

• Assisted in creating wiring diagrams for data cables as necessary, ensuring accurate and efficient installation.

• Collaborated with key departments such as materials, training, construction, customer service, and on-site management teams to ensure project alignment and success.

• Oversaw concurrent projects of new installations and product upgrades, providing technical support to end users via telephone and online channels.

• Conducted in-depth cost analyses for projects of varying scales, including fund requisition and management to address expenses and mitigate overages proactively. Field Support Engineer Delta Airlines 1988 – 1996 Provided critical care support within the western region of the US and Canada.

• Traveled by plane to various airports to fix or upgrade existing hardware.

• Preventative maintenance on boarding pass printers, bag tag printers, gate readers, automated self-check-in systems, and any other technology-related issue to insure proper functionality.

• Participated in an on-call 24/7 rotation that overall improved the traveling passengers experience.

EDUCATION

Master of Business Management Degree, University of Phoenix, Salt Lake City campus Bachelor’s Degree Business Management, University of Phoenix, Salt Lake City campus Associate of Allied Science, Electronic and Communications Engineering Technology, ITT Tech CERTIFICATIONS

PMP Certified Project Manager

Certified Scrum Master

2006 Comp TIA A+ Certification

2006 DELL Certified Technician

Contact this candidate