Quality Assurance Client Service

Toshana Charles

862-***-**** ********@*****.*** Deltona, FL 32725

SUMMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. SKILLS

Customer assistance

Storage management

Warehouse safety

Customer relationships

Empathy and patience

Feedback collection

Complaint handling

Client onboarding

Complaint resolution

Training and mentoring

Microsoft outlook, word, and Excel

Customer relations

EXPERIENCE

Customer Resolution Specialist, Shiftsmart, May 2021-February 2022 Deltona, Florida

Determined accurate prices for customer services, consistently searching for deals and best prices.

Responded to customer complaints in a timely manner. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Utilized problem-solving skills when faced with difficult situations involving customers. Shipping Clerk, Life Extension Supplies, June 2019-March 2021 Edison, New Jersey

Reviewed carrier invoices for accuracy before submitting them for payment processing. Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.

Contacted transport companies and suppliers to expedite, trace, or return shipments. Identified order discrepancies and damaged items and notified supervisor. Stocker/Cashier, Dollar Tree, January 2018-January 2019 Keeping track of inventory

Restocking shelves & Putting back items customers have picked up to purchase but did not Assisting customers to navigate the store

Cashing out customers on register if line becomes too long for cashier on duty Keep store clean by putting back items customers may have picked up and placed in another spot, or picking up garbage or debris

Package Handler, United Postal Service, UPS, January 2017 Secaucus, Nj

Ensuring all packages are not damaged or wet

Sorting packages to each color coated slot by zip code Moving in a timely manner as the packages come down a conveyer belt that is constantly moving until the sort ends.

Package Handler, FedEx Ground, January 2017

Keasbey, Nj

Certified to use A Powered Industrial Truck

From which I was expected to unload each truck in 30-40 minstrel with an unload rate above 1000 BPM

Quality Assurance, required fixing or creating a new box for damage ones Recreating labels, using the computer to find box info that had missing labels, if contents spilled, broke, or were damaged in any form, file a claim and put in designated area. JP Levi, January 2016

Newark, NJ

Door to door Communication w/ customers

Ensure each customer electric kilo wattage is measured and being charged correctly If customer is not apart of the network, the task was then to inform the person of the better savings and what the company has to offer them

Meet a weekly sales quota.

Fiesta Insurance, January 2014

Newark, NJ

Answer inbound calls and patch customer to correct agent, make outgoing calls regarding insurance claims, taxes, or quotes

Input new customer information, contracts, and proof of payments in system database to be reviewed by major insurance companies

AssIst walk-in clients with any questions or them wIth any payments they may want to make Seat customers who want to speak with the facility manager, offer customer refreshments, reading material or coloring books for individuals who had children with them Constellation Energy, January 2013

Newark, NJ

Door to door sales

Must be warm and bubbly also cordial to customers

Meet a weekly sales quota.

Essecare, January 2012

East Orange, Nj

Assisted nurse aides and supervision of mentally ill patients Prepared the facility and materials for daily agenda Ensure safety and good hygiene

Secretarial work, organizing papers and answering the phone Report to doctor and family on behavior.

Customer Service Transfer Specialist, Mantalokin Group LLC, January 2009 New

Answering incoming calls to help customers with basic enrollment questions or more information on the HMO'S provided

If customer needed more information on individual supplements the call was so to be transferred to a licensed insurance agent

Turn in a daily summary of how many calls received and point out which of the essay calls were transferred to an agent

EDUCATION AND TRAINING

Microsoft Office Specialist: MS Word MS Excel MS PowerPoint MS Outlook MS Access Drake College Of Business, January 2013

Drake College of Business, January 2012

Medical Office Technology, Medical terminology Billing and coding Electrocardiography Phlebotomy Clinical Medical Assisting Computer keyboarding Introduction to Windows REFERENCES

REFERENCES Vincent Discipio – Mentor (321) 961 – 8716 Orlando, FL Sadiyq Barkley – Mentor (973) 419 - 2670 East Orange, NJ Deshon Tutt – Mentor (862) 899 – 3266 Irvington, NJ Hashim White - Mentor (973) 280 - 4442 Newark, NJ 3

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