Store Manager Department

Vanessa E. Guirhem

+639********* *****************@*****.*** Iloilo, Philippines

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience in various management and HR roles, including HR Assistant, Store Supervisor - Operations, Store Manager – Operations Dept., Area Manager – Operations Dept. (Officer in Charge), and Department Manager – Operations Dept. Proven expertise in overseeing store operations, implementing efficient processes, and managing teams to achieve operational excellence. Adept at handling HR functions, streamlining workflows, and enhancing customer satisfaction. Strong leadership, organizational, and problem-solving skills with a focus on driving performance and achieving strategic goals. SKILLS AND ABILITIES

• Team leadership

• Operational management

• HR administration

• Workflow optimization

• Customer satisfaction

• Strategic planning

• Performance enhancement

• Problem-solving

• Process improvement

WORK EXPERIENCE

Watsons Personal Care Stores Phils. Philippines 2019 – Present Position: Department Manager – Operations Dept.

• Led the operations of a specific department, including resource allocation, staff supervision, and performance management.

• Developed and executed departmental strategies to achieve operational goals and enhance productivity.

• Monitored and analyzed departmental metrics to drive continuous improvement and address operational challenges.

Robinsons Dept. Store Philippines 2018 – 2019

Position: Store Manager – Operations Dept.

• Monitored and controlled store budgets, analyzed financial reports, and implemented cost-saving measures.

• Created and executed promotional campaigns to attract customers and increase sales.

• Conducted inventory audits, managed stock levels, and coordinated with suppliers to ensure product availability.

International ToyWorld, Inc. – Toy Kingdom Philippines 2016 – 2018 Position: Area Manager – Operations Dept. (Officer in Charge)

• Managed multiple store locations, overseeing operational efficiency, sales performance, and staff development.

• Implemented corporate strategies and operational improvements across assigned stores to achieve business objectives.

• Conducted regular audits and inspections to ensure adherence to company policies and quality standards.

International ToyWorld, Inc. – Toy Kingdom Philippines 2015 – 2016 Position: Store Manager – Operations Dept.

• Directed overall store operations, including budgeting, inventory management, and staff supervision.

• Analyzed sales data and implemented strategies to increase revenue and optimize store performance.

• Ensured compliance with company policies, health and safety regulations, and industry standards. International ToyWorld, Inc. – Toy Kingdom Philippines 2010 – 2015 Position: Store Supervisor - Operations

• Oversaw daily store operations, including staff management, inventory control, and customer service.

• Implemented store policies and procedures to ensure smooth and efficient operations.

• Conducted regular staff training and performance evaluations to maintain high service standards. International ToyWorld, Inc. – Toy Kingdom Philippines 2006 - 2010 Position: HR Assistant

• Coordinated recruitment processes, including job postings, candidate screening, and interview scheduling.

• Managed employee records and processed HR documentation, such as onboarding forms and performance reviews.

• Assisted in administering employee benefits and addressing HR-related inquiries and concerns. EDUCATION

University of San Agustin Philippines 2002 – 2006 BS Psychology

Interface Computer College Philippines 2001 – 2002 BS Information Technology

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