Business Development Customer Service

Lamont Bryant

Philadelphia, PA ******.******@*****.*** 267-***-****

Enthusias)c, compe))ve sales professional with experience in delivering consistent revenue growth through the development and implementa)on of strategic growth plans. Simplifies loan applica)on by developing and implemen)ng strategies to provide outreach efforts and ensure fair access of mortgage and bank lending. Received various awards and recogni)ons by exceeding sales quota and leveraging in- depth sales experience. Possesses excellent communica)on skills, strong work ethics, and a clear focus on achieving business goals and promo)ng business development culture. Calcap Lending LLC Jan 2022 to Present (Contract) Private NaGonal Lending/Commercial Loan Officer

• Managed loan processes from 1003 applica)on to closing, including document collec)on and funding.

• Nego)ated mortgage terms and pricing prior to submission to the underwri)ng department.

• Administered loans, bond trade funding, and credit lines ranging from $150k to $25M.

• Monitored emerging trends, conducted risk assessments, and updated loan systems and client credit files accordingly.

• Educated clients on company policies, procedures, and products to provide tailored recommenda)ons.

• Specialized in financing for fix-and-flip, ground-up construc)on, bridge loans, and long-term rental/vaca)on proper)es, as well as mul)family and mixed-use projects. PrudenGal Savings Bank Philadelphia Region July 2020-Dec.2021 Assistant Vice President of Financial Center Managers

• Oversaw Finance Center Managers across the region, monitoring branch financial and customer service performance.

• Supervised regional porTolio opera)ons to meet financial and opera)onal goals, including monthly and yearly audits.

• Par)cipated in hiring branch management and staff while ensuring adherence to policies and procedures.

• Implemented strategies to achieve key sales and service goals through excep)onal customer service delivery.

• Specialized in retail banking, mortgage lending (commercial/residen)al), capital lending, HELOCs, credit repair, and investment products (IRAs and CDs).

• Demonstrated exper)se in leadership development, team building, profit and loss management, and community engagement.

Velocity Mortgage Capital May 2019 to June 2020 (Temporary Closing- COVID) Account ExecuGve/Commercial Loan Officer

• Ability to source leads, cold call and build rela)onships.

• Experience with business applica)ons so[ware (e.g., MS Word, Excel, Outlook) & Highly mo)vated, self-starter.

• Heavy outbound calling effort (135-180) per day

• Develops & prepares loan solu)ons and refers products, service; reviews documenta)on to ensure compliance and Manages customer pipeline for efficiency.

• Maintain and develop rela)onships with residen)al and commercial mortgage brokers and facilitate client contact throughout the loan process.

• Research industry trends to help iden)fy top prospects & the most efficient way to service the client.

CiGzens Bank Philadelphia Region Jan 2015 to May 2019 Business RelaGonship Banker

• Partnered with retail and business customers to assess financial needs and provide tailored solu)ons for spending, saving, and borrowing.

• Delivered recommenda)ons to business clients while ensuring compliance with financial policies and regula)ons.

• Built long-term rela)onships to help businesses achieve financial, personal, and professional goals.

• Consistently exceeded sales targets by aligning strategies with both immediate and future objec)ves.

• Provided excep)onal customer service as an Associate Licensed Banker, enhancing client sa)sfac)on and loyalty.

• Achieved quarterly goals for two consecu)ve years by promo)ng a full range of products, including accounts, loans, mortgages, and insurance. Independent Insurance Jan 2004 to June 2018

Agent Health, Life & Fixed Annuity Licensee

• Over 14 years of Customer Service & Direct Sales of Individual & Group Benefit Plans.

• Established and maintained long term client rela)onships and customer service

• Prospected clients through cold calling, B2B and proper networking EducaGon

• Bachelors in computer technology Berean Ins)tu)on School of Business - Philadelphia, PA

• Temple University-Business Administra)on & Accoun)ng CerGficaGons and Licenses

• NMLS#1493625

• Public Notary: January 2021 to January 2025

Proficient in POS systems and so[ware, including Encompass, Shape So[ware, Salesforce CRM, CoreLogic RealQuest, and Microso[ Office Suite (PowerPoint, Outlook, Excel, Access).

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