Office Manager Customer Service
Resume:
Traci Rought
Cary, NC *****
*******@******.***
Willing to relocate to: North Carolina - Florida
Authorized to work in the US for any employer
Work Experience
Purchaser
Home Center - Holly Springs, NC
January 2022 to Present
Responsible for ordering all stock and material for outgoing jobs . Keeping strong levels of stock to accommodate all sundries needed .ensuring all pricing is up to date and matching invoice to current pricing lists
Office Manager
Classic Floors - Raleigh, NC
February 2018 to Present
Fielded questions from staff, customers, and vendors using phone and email. Employed safety and security procedures to protect sensitive information. Built collaborative working relationships within organization to achieve goals. Liaised with HR to assess, investigate, and resolve employee issues. Placed orders, monitored usage, and coordinated stocking to control office supplies. Implemented planning and expense control strategies to consistently meet budget targets. Leveraged advanced software knowledge to compile, store, and retrieve data. Evaluated and reviewed office production and procedures to improve efficiency. Drove business processes to deliver operational consistency resulting in optimal productivity and efficiency.
Partnered with human resources to organize screening and interviewing of potential employees. Covered daily office workloads through effective staffing and resource coordination. Empowered employees to independently resolve problems and disputes. Preserved customer loyalty by quickly and completely resolving complaints. Resolved customer complaints and answered customers' questions regarding policies and procedures. Motivated employees to continuously grow knowledge and enhance abilities. Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.
Improved staff performance through continuous monitoring and training updates. Strengthened budget planning by contributing administrative expertise and operations knowledge. Part Owner
Nline Flooring - Raleigh, NC
June 2018 to February 2019
Controlled expenses and monitored employees to achieve budget targets. Oversaw day-to-day activities, special projects, and employees to facilitate business operations. Generated operations reports to forecast business needs and make planning decisions. Communicated with team, customers, and vendors to resolve conflicts. Developed business strategies to exceed revenue goals. Established policies to govern recordkeeping and sales processes. Checked business accounting records regularly to identify and resolve problems. Executed innovative sales strategies and built solid partnerships to boost revenue. Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
Maintained optimal employee coverage for business needs with well-prepared team schedules. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Operations Lead
Builders Wholesale - Raleigh, NC
May 2013 to June 2016
Planned projects and activities working closely with team managers. Built highly skilled team with recruiting, hiring guidance, and decision-making. Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.
Maintained quality standards with team quality assurance monitoring and coaching. Resolved escalated customer concerns and complaints using positive attitude, excellent judgment, and focused solutions.
Met daily business demands by coordinating team operations and logistics. Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
Customer Service Clerk
CTI - Raleigh, NC
June 2010 to March 2013
Created new [Type] records, documenting customers' personal information, payment methods, and history details.
Developed solutions for diverse problems using research, product expertise, and conflict mediation skills. Managed clerical needs with skill, handling, sorting, and securing files and applications. Kept accurate records of each call or customer service inquiry, including concerns and resolutions. Documented, researched, and resolved customer service issues. Handled customer inquiries, billing questions, payments, and service requests. Followed up with customers to offer additional support and check resolution satisfaction. Delivered fast and friendly service regarding questions and service complaints. Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.
Resolved issues based on thorough investigations of concerns. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Completed inquiries and followed up with customers to share findings and offer solutions. Met inbound customer needs while maintaining strict performance targets. Updated records with all interactions and customers transactions. Avoided revenue losses with diligent attention to customers' needs and complaints. Warehouse Coordinator
Putnam Publishing Group - Kirkwood, NY
February 1997 to May 2010
Established, monitored, and updated key performance indicators for warehouse operations. Coordinated safe loading and unloading of trucks at warehouse. Organized shipments through FedEx, UPS, and USPS carrier systems. Operated material handling equipment safely with zero incidents. Oversaw shipment packing, loading, and delivery scheduling. Managed cycle counts and inventory audits on regular schedule. Prepared and submitted documentation for completed orders. Education
High school diploma
Binghamton High School
Skills
• Administrative experience
• Project planning
• Employee orientation
• Team Management
• Office manager experience
• Clerical experience
• Payroll
• Interviewing
• Logistics
• Office Management
• Organizational skills
• Research
• Stocking
• Microsoft Outlook
• Customer service
• Conflict management
• Packaging
• Management
• Warehouse management
• Human resources
• Budgeting
• Sales
• Warehouse experience
• Recruiting
• SAP
• Quality assurance
• Materials handling
• Load & unload
• Procurement
• Pricing
• Purchasing
• Process Improvement
• Supply Chain
• Freight Experience
• Event Planning
• Supervising experience
• Management
• Construction management software
• Team management
• Leadership
• Project management
• Windows
• Office management
• SAP
• E-commerce
• Payroll
• JD Edwards
• Communication skills
• Accounting
• Manufacturing
• Driving
• Freight
• Analysis skills
• Construction
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
Assessments
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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