Data Entry Customer Service executive back office
Resume:
Curriculum Vitae
PERSONAL
INFORMATION
NAME
ADDRESS:
CONTACT:
MAIL: ****************@*****.***
GENDER: Male DOB: 28.07.1993 NATIONALITY: Indian Total Years of Experience : 8+ years
PERSONAL STATEMENT
Accountant specialist with years of experience in handling large scale projects in a Government organisation. Efficient worker with a passion for technology and handling teams.
Industry Preference: Medical, Information Technology, Automotive SUMMARY
I'm a Sub Accountant with more than 8 years of experience in working with large scale organization
Specialty lies in fast and accurate data entry
Fast typist able to handle large amount of data
Able to handle realtime workload for the duration of the allotted work hours
Responsible team player with good communication skill
Can handle multiple categories of work items parallely
On time reporting of work status with a focus on as earlier completion as possible without compromising quality
Good managerial skills with ability to handle medium scale teams across multiple stages of workflow
Avid learner of new technologies
Able to adapt to changing environment
Adept at managing time with keen sense of deadline and work requirements analysis
WORK EXPERIENCE
OCT 2014 – MAY 2022 Sub Accountant
Organization Indian Post Office
Madhaitala Katwa P.O-Katwa Dist- Purba Burdwan,
: UJJWAL BHATTACHARJEE
Location Preference: Kolkata, Burdwan
Pincode-713130
, Data Entry Operator
Environment Windows, SAP, Finacle
Responsibilities Sub Accountant responsible for handling majority of the financial datasets and reports
Tasked with keeping correct records of all the transactions taking place
Large scale task routing where the need was to accurately maintain the records and books of all the 180 subordinate post offices
Keeping all the records and entering the full database in SAP
Intelligently ordering the database which would make it possible to locate any data which is required realtime with utmost precision
Database operations with full sets of commands to enter a transaction or retrieve them as needed
Operating all transactions in realtime to clients through Finacle
Managing financial transactions occuring through multiple channels which occurs through Finacle and recorded in the underlying database maintained by SAP
Efficient team leader in organization where I was responsible for managing other members in various situations
Was given full sets of critical workloads where the task was to get the job done and report to higher authorities before deadline
High performance achiever with proven track records in getting any sorts of tasks done that meets the requirements
March 2023 – May 2024 Customer Service Executive
Organization Shriram Finance Limited
Environment
Responsibilities Client Support: Assisted customers with inquiries regarding credit accounts, payment plans, and dispute resolutions, ensuring a high level of satisfaction.
Issue Resolution: Managed and resolved a wide range of customer issues, including billing discrepancies, account adjustments, and fraud detection, often reducing issue resolution time by 30%.
Communication: Maintained clear, professional communication with customers via phone, email, and chat, achieving a 95% positive feedback rating.
Data Management: Accurately documented customer interactions and transactions in CRM systems, ensuring data integrity and accessibility.
Team Collaboration: Worked closely with the credit analysis and collections departments to streamline processes and improve customer service workflows.
Training & Development: Participated in ongoing training programs to stay updated on industry regulations, company policies, and customer service best practices.
Performance Metrics: Consistently met or exceeded performance targets, including response time, customer satisfaction scores, and issue resolution rates.
Problem Solving: Identified recurring issues and suggested Windows, Operation of Back office, Finance
improvements to management, contributing to a 15% increase in overall customer satisfaction.
Compliance: Ensured all customer interactions complied with company policies and relevant financial regulations. Key Tasks and Skills
Acquired
Customer Service Excellence: Proven ability to handle high volumes of customer inquiries with a focus on resolution and satisfaction.
Effective Communication: Strong verbal and written communication skills, adept at conveying complex information clearly and professionally.
Problem Solving: Skilled in identifying issues and implementing effective solutions to ensure customer satisfaction.
CRM Proficiency: Experienced in using Customer Relationship Management (CRM) software for tracking interactions and managing customer data.
Time Management: Ability to prioritize tasks effectively, ensuring timely responses and efficient issue resolution.
Team Collaboration: Excellent teamwork skills, with a history of working closely with various departments to enhance service delivery.
Data Management: Attention to detail in documenting customer interactions and maintaining accurate records.
Adaptability: Quick learner who stays updated with industry changes, company policies, and best practices in customer service.
Performance Metrics: Consistently meets or exceeds performance goals, including customer satisfaction, response times, and resolution rates.
Compliance Awareness: Knowledgeable in financial regulations and company policies, ensuring all interactions are compliant.
Empathy & Patience: Demonstrates empathy and patience in handling customer concerns, contributing to a positive customer experience.
Technical Proficiency: Familiarity with various customer service tools and technologies, enhancing efficiency and service quality. SKILLS
Application Development
Tools:
Databases / DB Tools:
Methodologies / Agile work methods where the needs of the end user dictates everything Windows, SAP, Finacle, Microsoft Word, Microsoft Excel, Photoshop SAP, Finacle
Techniques:
Operating Systems: Windows 10, Windows 7, Windows XP EDUCATION
2009 W.B.B.S.E Secondary
2011 W.B.C.H.S.E Higher Secodary
2018 N.S.O.U. Bachelor Degree
2021 N.S.O.U Masters of Art
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