Support Specialist Desktop

Martin Stephen Evans

*********@*******.*** • LinkedIn • 1-314-***-****

Desktop Support Specialist

Diligent and tech-savvy Desktop IT Engineer with a proven track record in delivering innovative solutions and driving technological advancements. Well-versed in developing system network architectures to establish robust connections between embedded PCs and host Servers. Skilled in efficiently managing active directory, file servers and Office 365 ensuring smooth user access and secure file storage. Instrumental in troubleshooting hardware, software, and process-related issues, promptly resolving user problems to minimize downtime and maximize productivity. Conduct regular monthly OS patching and anti-virus updates, ensuring system security and stability. Excellent communicator and collaborator, effectively conveying technical concepts to non-technical stakeholders. Committed to staying abreast of industry trends and continuously expanding knowledge to provide valuable insights and solutions.

•Microsoft Windows 10

•Microsoft Windows Server

•Active Directory & Server Management

•ServiceNow

•Mobile Devices

•Virtual Servers

•Mobile Devices

•Security & Compliance

•Backup & Disaster Recovery

•Patch Management & Updates

•Troubleshooting & Problem Resolution

•Workstation image deployments and patch compliance

•Virtual Desktop

•Microsoft Windows 11

•Teams

•Network Attached Storage

•VPN

•Help Desk

•Inventory Management

•Microsoft Office 365

Career Experience

BMA, Washington, Missouri October 2023 to December 2023

IT Desktop Support Specialist

Maintained and manage Microsoft Systems in the senior living environment ensuring smooth access and security measures for a seamless user experience. I assisted managing the I.T infostructure for over 100 senior and retirement homes in Missouri and Illinois area. suppling support services which include.

Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

Conduct remote troubleshooting to diagnose and resolve technical problems.

Refresh\Image devices.

Document, track, and monitor incidents to ensure timely resolution.

Maintain accurate documentation of IT assets, configurations, and user support activities.

Track and manage IT assets and hardware inventory.

Travel to different facilities, as needed, to provide comprehensive IT support.

CBRE, St Louis, Missouri 2020 to 2023

IT Consultant

Created and maintained user accounts, ensuring smooth access and security measures for a seamless user experience. Produced accurate and comprehensive monthly electrical power reports, providing valuable insights and facilitating informed decision-making. Managed and administered building management systems, Windows servers, and NAS devices as the System Administrator. Provided comprehensive IT support to onsite CBRE staff, addressing their workstation, laptop, iPad, and cell phone requirements. Achieved a remarkable uptime of 99.999% by effectively ensuring the continuous operation of the Data Center and online services. Thrived on complex challenges, consistently delivering exceptional diagnostics, problem-solving, and prompt client support. Spearheaded the role of CERM champion (Critical Environment Risk Management), conducting toolbox talks and leading mock drills.

Successfully implemented and enforced IBM Kyndryl Cyber Security standards and policies.

Developed and maintained efficient storage and backup solutions for enhanced data management.

Demonstrate a high level of motivation and self-direction backed by extensive industry experience.

Effectively diagnosed and resolved user issues about hardware, software, and process-related challenges.

Proactively conducted monthly OS patching and anti-virus updates, safeguarding systems against potential security threats and ensuring data integrity.

Generated detailed monthly water reports, meticulously documenting consumption data and identifying areas for optimization and cost-saving measures.

Demonstrated expertise in managing and implementing the iAuditor application, optimizing processes and enhancing data collection and analysis capabilities.

Successfully facilitated the onboarding process for all new CBRE employees, ensuring a smooth transition into the company and fostering a positive work environment.

Created comprehensive documentation outlining troubleshooting steps and instructions for Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).

Efficiently managed the site document and drawings library, ensuring easy accessibility, organization, and version control for streamlined project management and collaboration.

Effectively managed the CBRE employee exit process, ensuring compliance with company policies and maintaining confidentiality and professionalism.

Oversaw managing and deploying communications equipment, including radios and cell phones, enabling efficient and reliable communication channels for enhanced team collaboration.

Leveraged a strong work ethic, exceptional problem-solving abilities, excellent verbal and written communication skills, and a focus on delivering outstanding customer service while effectively multitasking.

CCI, St Louis, Missouri 2004 to 2020

IT Consultant

Provided onsite and remote IT support and project management for multiple companies in the St. Louis area. Demonstrated expertise in Hyper-V, VMware, Office 365, and Azure technologies. Maintained and troubleshooted Active Directory, DNS, and DHCP services. Successfully implemented network infrastructure solutions across networks of varying sizes, including switches, routers, and firewalls. Conducted monthly OS patching and anti-virus updates, proactively addressing security vulnerabilities and ensuring system stability. Built and supported Microsoft servers, ensuring optimal performance and reliability. Successfully guided and supported clients, resulting in improved profitability and business growth. Actively contributed to the company's success by delivering top-notch support, leading to business growth and enhanced profitability.

Implemented storage and backup solutions, ensuring data integrity and business continuity.

Successfully deployed VOIP telephone services for improved communication and efficiency.

Achieved significant company growth and increased business by providing exceptional support.

Proactively contribute to the company's expansion and revenue generation through high-quality assistance.

Managed cybersecurity measures, including VPN setup and maintenance, to protect customer data and systems.

Built Windows Servers and Workstations from individual components, ensuring reliable and efficient systems.

Strengthened client relationships and maximized their profitability by providing exceptional support and guidance.

Played a pivotal role in enhancing client satisfaction and driving success through practical support and assistance.

Demonstrated a strong commitment to client success, resulting in increased business and improved overall performance.

Coordinated support for desktops, laptops, telephony, and peripheral devices, ensuring smooth end-user operations.

Consistently exceeded expectations in supporting clients, resulting in notable business development and increased revenue.

Additional Experience: Executive Support Specialist at IBM UK, Support Specialist at Informix Software UK, Support Specialist at Warner-Lambert UK, Support Specialist at Informix Software UK, System Administrator at Digital Equipment (DEC UK), Operations Data Center Shift Manager at AT&T Istel UK, Bennett Tools, UK Engineering Draughtsman

Education & Certifictions

Junior School UK, Warwickshire

Studley High School UK, Warwickshire

Complete Engineering Mechanical Diploma Redditch College UK, Worcestershire

CSE and O levels in English, Math, Physics, History, Geography and Engineering

UEI Craft Engineering Studies Cert Redditch College, England

U.E.I Electrical Theory and Practice Cert Redditch College, England

City and Guilds, Full Engineering Cert Redditch College, England

EITB Turning, Milling, Boring Cert Redditch College, England

Certified Data Center Technician Professional (CDCTP®)

Windows Server 2022 Essential (Linked in 2023)

Windows Server 2022: Install and Configure Active Directory (Linked In 2023)

Managing DNS Essential (Linked in 2023)

Introduction to VMware (Linked in 2023)

Learning PowerPoint 2019 (Linked in 2023)

Smartsheet Essential Training (Linked in 2023)

Electronics Foundations: Fundamentals (Linked in 2021)

Diversity, Inclusion, and Belonging (Linked in 2022)

Learning AutoCAD (2020) (Linked in 2022)

Windows 11 Essential Training (2021) (Linked in 2022)

Outlook: Tips and Tricks (Linked in 2021)

Windows Server 2019 Essential Training

CompTIA A+ (220-1001) Cert Prep 1: The Basics (Linked in 2021)

CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM (Linked in 2021)

CompTIA A+ (220-1001) Cert Prep 3: Core Hardware (Linked in 2020)

CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals (Linked in 2021)

Windows Server 2019 Essential Training (Linked in 2020)

Building Your Technology Skills (Linked in 2020)

vSphere 6.7 Foundations: Deploy and Administer VMs and Apps (Linked in 2020)

Windows 10: Tips and Tricks (Linked in 2020)

Time Management Fundamentals (2016) (Linked in 2021)

Wireless Networking Essential Training (Linked in 2021)

Customer Service: Creating Customer Value (2015) (Linked in 2020)

Cert Prep: Word Expert - Microsoft Office Specialist for Office 2019 (Linked in 2020)

Mastering Self-Leadership (Linked in 2020)

Being the Best You: Self-Improvement Modeling (Linked in 2020)

Mastering Self-Motivation (Linked in 2020)

Learning Windows Terminal (Linked in 2020)

iOS 12: iPhone and iPad Essential Training (Linked in 2020)

iPad Tips and Tricks (Linked in 2020)

Learning Microsoft Project (2023)

Microsoft Project Step by Step: Planning for Successful Project Management (2023)

Awards & Publications

CBRE Certificate of Achievement (Sustainable Tech Program) 16th Dec 2021

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