Environmental Services Customer Service

OBJECTIVE

I have over ** years of experience as a Unit Supply Technician. I have done various roles within organizations to help in utilization of the medical supplies to ensure the quality satisfies the needs of the departments.

SKILLS & ABILITIES

Active listening.

Communication.

Computer skills.

Customer service.

Interpersonal skills.

Leadership.

Management skills.

Problem-solving

EXPERIENCE

Inventory Control Analyst, Rush University Medical Center

Work alongside acute, non-acute, lab clinicians to design and implement a Kanban inventory management model

Responsible for replenishing assigned Kanban locations

Responsible for maintaining and updating assigned Kanban locations

Collect and analyze monthly usage to help determine trends and opportunities for improvement

Create purchase orders (racking, bins, label holders) using ERP-info/Lawson

Work closely with the operations, clinical, and procurement team to identify item standardization opportunities

01/07/2019-Present

Environmental Services, Mercy Hospital

As an environmental services technician I was responsible for the safety and cleanliness of a hospital or other healthcare facility. This included traditional janitorial tasks like mopping and dusting, but also required an understanding of proper handling and disposal of biological waste. As an Environmental services technician I often worked in shifts around the clock in facilities, such as hospitals since they are always open

Responsible to protect own health and safety by working in compliance with established safe work practices and procedures

Work collaboratively with adjacent departments and management to continuously improve forecasting techniques, method, and approach

March 2001-September 2005

Unit Supply Technician/Communication & Guest Services, Mercy Hospital

A good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines

Good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines

Provides assistance to zone supervisors in the development of bench stock levels

Prepares the item descriptions in accordance with established procedures, providing a clear, concise, and complete identification of the item

Perform inventory management, material coordination, data entry, and property control in support of various supply activities and/or equipment installations

Perform as manager of the tool control program

Communicates effectively with Guest Services Manager and Greeters

Manages the desk log and phone logs

Records resolutions to guest complaints

Prepares end of shift summaries and communications for management and other shifts

Provides a warm, positive and happy environment for Guests, their children and fellow teammates

Responsible for representing customers by providing high quality and efficient service

1996-2019

EDUCATION

Certificate for Food Service Management, Chicago, IL, School Name

2017

School at Work Program, Chicago, IL, Work Program

2011

High School Diploma, Chicago, IL, Wendell Phillips High School

1984-1988

REFERENCES

Available upon Request

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