Program Manager Case

NY State Homeowner Assistance Fund Remote

Case Manager January 2022 - April 2022

• Assessed, planned, implemented, monitored, communicated, delegated client’s case information

• Preformed in-depth reviews of applications to determine program eligibility

• Conducted outreach to servicer to verify arrears for mortgage, condo/Co-op, property taxes, water/sewage fees

• Completed first level finance reviews for funding disbursements Experience:

New York State Governor’s Office of Storm Recovery August 2016- Present Program Manager II, Housing Production/Operations:

• Transitioned into and adapted to new roles starting from Program Administrator and now serving as Program Manager II.

• Program Lead for Applicant Advancement and Closeout for the Single Family & Rental Properties Program.

• Distribute and oversee case work for a team of Closeout Specialists and conduct in-depth review of applicant case files (including Buyout & Acquisition, Uniform Relocation Act Program, Construction Program, Environmental Program, Affordable Housing Finance, Condo/Co-Op Program, Sold Home and Deceased Applicants, Interim Mortgage Assistance, Recapture Repayment Check and Closeout program). In compliance with program and Federal and Community Development Block Grant (CDBG) guidelines. Instruct and manage external partners. Generate & monitor reports such as title and clarification reports to ensure program meets intended goals.

• Lead meetings such as Closeout Team meetings, Case Management Fails meetings & Policy- Closeout meetings.

• Manage outgoing communication to applicants, case managers

• Analyze financial and business data; confirm adherence to GOSR Policy and HUD regulations concerning program funding.

• Facilitate release of program payments during the check-run process, which includes making decisions on voids and grant agreements and while and financial reconciliation draw request totaling over 200k pre week and reporting on a daily, weekly, monthly basis on recapture and programmatic repayments received from applicant over 500k per month.

• Interpret and provide input/feedback on protocol and policy.

• Perform field trainings and maintain up-to-date Closeout Guidance for GOSR staff.

• Develop query-led process to facilitate synthesis of required reporting information for Research and Analysis department; serve as data lead for monthly and quarterly reporting by conducting data analysis utilizing various databases and research mechanisms New York State Governor’s Office of Storm Recovery August 2016- Present Senior Program Administrator, Small Business Program/Operations:

• Ensure ongoing compliance with regulations and standards established by accrediting agencies and regulatory bodies, including New York State and U.S. Department of Housing & Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) program, and initiating and coordinating compliance measures

• Built-out and manage procedures to effectively account for and redistribute recaptured Program funds

• Direct and coordinate operations of applicant closeout ensuring proper monitoring; exploring opportunities to streamline, standardize, and centralize processes to maximize efficiency and effectiveness.

• Developed and managed processes and procedures by which all Program funds are tracked and distributed to applicants

• Implemented systems of applicant outreach regarding various deadlines and Program requirements

Case Manager, Small Business Program/Operations: July 2015 – August 2016

• Perform in-depth reviews and analysis of applications including eligibility determinations, award calculations, policy and procedure compliance, receipt review, verification of benefits, and closing requirements

• Analyze complex financial and business data to extract and define relevant information

• Coordinate with program partners to obtain clarifications or verify information related to program applications

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Verification of Benefits Specialist, Small Business Program: January 2015 – July 2016

• Check State Tracker for newly added and outstanding VOB requests.

• Make mathematical computations, analyze information from a variety of sources to confirm that money was received.

• Utilize automated technology such as Intelligrants, Excel and manipulation of data sources to establish and maintain case records and access data.

• Communicate effectively with a broad spectrum of applicants and agencies to include, but not limited to insurance companies, government agencies, applicants and financial institutions.

• Establish and maintain effective working relationships. Dack Consulting Solutions, New York, NY November 2012- December 2014 Hurricane Sandy Hazard Mitigation Grant Program

Recovery Consultant, State Agency/Operations:

• Input assessments into project worksheet provided by FEMA to determine eligibility, repairs costs, or replacement of physical structures.

• Assigned clients throughout the Long Island area affected by Hurricane Sandy 2012 that were in public facilities.

• Created and Executed action plans, revised when appropriate to meet the changing need and requirements.

Education:

Turo college, Bachelors Degree, Computer science

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