Front Desk Information Technology
Resume:
Salma Solis
Rancho Santa Margarita, CA /949-***-**** / *************@*****.***
EDUCATION:
El Toro High School
CALPAC - Newport Beach
Saddleback College - Mission Viejo
2023 - HIT Assistant Certified (Health Information Technology) 2024-2025 - Currently enrolled in Business Marketing WORK EXPERIENCE:
Front Desk Receptionist
Hampton Inn/Homewood Suites, Lake Forest Drive/Irvine Spectrum October 2023 - Present
● Accurately entered guest information into the hotel management system, ensuring data integrity and confidentiality.
● Managed daily reservations and cancellations, updating records promptly to reflect real-time availability.
● Processed guest check-ins and check-outs, handling payment transactions and maintaining accurate financial records.
● Compiled and generated daily reports, including occupancy rates and revenue summaries, utilizing hotel software.
● Coordinated with housekeeping and maintenance teams to update room status and ensure seamless guest experiences.
● Responded to guest inquiries and requests via phone and email, providing accurate information and resolving issues efficiently.
Data Entry
Foodja - Irvine, CA
September 2022 - October 2023
● Enhanced data accuracy through meticulous analysis and implemented rigorous quality control measures.
● Utilized Salesforce to efficiently manage and resolve assigned cases within specified timelines.
● Revised and maintained departmental standard operating procedures and databases to align with current company practices.
● Conducted quality checks to ensure the accuracy and currency of computer system data.
● Maintained and organized and up-to-date Excel sheet to track and document completed work assignments.
● Demonstrated self reliance and autonomy in executing job responsibilities.
● Communicated effectively with team members using Microsoft Teams and Microsoft Office for work-related communication.
Virtual Assistant - Customer and Administrative Support Upwork - Remote, CA
December 2021- October 2022
● Provided virtual assistant services to cannabis companies, offering support in customer care and administrative responsibilities.
● Orchestrated seamless meeting logistics, appointments and travel coordination for executive staff.
● Utilized Excel to prepare comprehensive monthly reports, analyzing client patterns and optimizing scheduling strategies.
● Demonstrated proficiency in multi line phone systems, promptly and professionally addressing incoming calls.
● Utilized Shopify and Google Office to efficiently manage customer service inquiries through chat and email.
● Accountable for providing comprehensive support in handling shipment, product and customer service inquiries, ensuring customer satisfaction. Client Office Coordinator
AMFM Healthcare - San Juan Capistrano, CA
December 2020 to December 2021
● Demonstrated versatility by balancing office work and providing personalized client support on a weekly basis.
● Conducted throughout quality control assessment on clients while fostering strong client relationships to ensure their comfort and satisfaction.
● Safely facilitated transportation for clients during daily outings and activities.
● Administered and recorded clients’ vital signs while ensuring accurate dispensing of prescribed medications.
● Ensured and reported clients’ attendance at daily meetings and promptly communicated any issues to management.
● Provided comprehensive daily reports via email to the clinical team and management detailing activities and addressing any issues.
● Maintained regular and effective communication with the nursing department and management.
● Demonstrated the ability to work both independently and collaboratively within a team setting. Front of House Team Member
AhbA - Laguna Beach, CA
May 2020 to January 2021
● Ensured a high level of customer satisfaction through attentive hospitality skills.
● Maintained a clean and organized station, ensuring it was well stocked with necessary supplies throughout the shift.
● Demonstrated the ability to excel in a dynamic, fast paced setting while effectively managing stress.
● Provided exceptional food service to guests, ensuring a positive dining experience Server/Hostess/To-Go Specialist
Olive Garden - Laguna Hills, CA
March 2017 to May 2020
● Consistently provided exceptional hospitality and attentive service to guests.
● Demonstrated strong multitasking abilities while collaborating effectively within a team environment.
● Acquired “Food Handler’s Permit” certification. Followed proper food handling procedures, sanitation practices, and allergen awareness.
● Thrived in a fast paced work environment, adept at managing high pressure situations with composure.
● Worked as a team player, communicated with my team consistently, and completed daily tasks in a timely manner.
● Demonstrated a strong commitment to cleanliness and organization, consistently restocking the station as needed.
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