Customer Service Inventory Control
Resume:
YOLANDA WARE
Houston, TX *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Outlet Key Holder - Long Point Outlet
Goodwill Industry-Houston, TX
August 2024 to December 2024
Operating sales as a cashier, Assistant with customers service and concerns with store products, handling store merchandise through shipping and receiving, maintaining a clean,safe, and secure environment for the public
Assistant Manager
Family Dollar-Houston, TX
June 2022 to July 2024
• Managed daily sales operations, supervised team performance, and executed audits, maintaining stringent inventory control and ensuring precise cash register reconciliation.
• Facilitated store opening procedures, preparing for business operations and customer service activities.
• Executed store closing tasks, securing merchandise and assets at the end of business hours. Security Shift Leader
Guard Texas-Houston, TX
January 2021 to April 2022
• Maintained the safety of the premises by monitoring surveillance equipment, conducting regular security patrols, and responding promptly to alarms and emergencies.
• Addressed alarms and emergency situations with promptness, ensuring resolution and maintaining a secure environment.
• Documented and reported suspicious activities, contributing to the prevention of potential security breaches.
Customer Service Agent
Iqor-Houston, TX
March 2013 to December 2020
• Efficiently resolved customer inquiries through management of high-volume inbound calls, maintaining high satisfaction levels.
• Provided comprehensive support for warranty-related issues, ensuring customer needs were addressed and resolved promptly.
• Handled customer communications via chat and email, providing timely and accurate responses to inquiries.
• Assisted customers with wireless phone and internet service issues, providing solutions and support.
• Functioned as a team lead, guiding and supporting peers in delivering quality customer service. Education
Diploma in Education
Wheatley High School - Houston, TX
May 1991 to May 1991
Skills
• Multitasking CUSTOM SECTION
• Team Management
• Live Chat
• Data Entry
• Store Management Experience
• Supervising Experience
• Leadership
• Teaching
• Pricing
• Inventory Control
• Interviewing
• Mentoring
• Effective Communication
• CCTV
• Active Listening
• Technical Proficiency
• Management
• Cash Handling
• Empathy
• Assistant Manager Experience
• Technical Support
• Time Management
• Security
• Conflict Resolution
• Problem-Solving
• Troubleshooting
Certifications and Licenses
Guard Card
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