Team Members Technical Documentation

Judith Fisher

**************@*****.***

https://www.linkedin.com/in/judith-fisher-b156aa269/

Overall Experience

•Creates, edits, maintains and updates technical and functional written content by translating technical data into simple, user-friendly and understandable language

•Documents command-line and source code

•Creates training maerial such as manuals, pamphlets, presentations and test

•Creates and adheres to documentation standards and guidelines

•Maintain project documentation library

•ork collaboratively and rely heavily on effective communication with both internal and external stakeholders along with the VP of Technology, ensuring technical content is accurate, clear, and user-focused.

•Creates, maintains, modifies, enhances technical documentation clearly and effectively. to meet the needs of our internal and external team members to communicate complex technical information

•Collaborates with cross-functional teams to produce high-quality content that clearly communicates complex technical information

•Writes updates and maintains technical documentation for internal and external use by team members such as: Engineers, Functional and Systems Analysts, Systems Administrators, Database Administrators, Management

•Completes accurate and well-maintained documentation for end users of the application, systems or products

•Writes release notes for release delivery

•Allows for clear and accurate communication for a broad use of features, functionality, bug fixes and tracking information

•Creates visuals and diagrams of system flows, architecture components and others to allow for complete and accurate use by team

•Works closely to gather information, clarify technical details and ensure accuracy in documentation

•Adapts complex technical content for a variety of audiences, ensuring documentation is accessible and user-friendly for both technical and non-technical users

•Stays informed about industry trends, technologies and best practices in technical writing and documentation, applying this knowledge to improve documentation processes.

•Collects and incorporates feedback from users and Stakeholders to continuously enhance documentation quality and relevance

•Knowledge and understanding of technical tools, principles, and practices.

•Excels in written and verbal communication and interpersonal skills

•Works collaboratively with cross-functional teams

Responsibilities

•Create, follow and train on how to use the documentation style guide

•Contribute to planning and creating documentation in conjunction with software releases

•Develops positive working relationship with teams to ensure easy communication and regular check ins on timelines and roadmaps

•Manage multiple documentation updates simultaneously and meet deadlines consistently

•Respond to and follows up on client feedback on documentation

•Suggest improvements to the documentation center based on industry best practices and client feedback

•Work with product and platform stakeholders to document and present new and updated features

•Write, update, and maintain content in easily accessible format with consistent tone and style

Core Values

•Content analysis

•Data gathering and analysis

•Documentation creation, updating and editing

•Documentation repository management

•Instructional design and development

•Proposal preparation, review and finalization

•Quality control

•Relationships

•Internal

•External

•Risk management

•Software Development Lifecycle (SDLC)

Time management

Applications

•Adobe Acrobat Pro

•Atlassian Confluence Wiki

•AWS

•Azure

•Cloud

•Confluence

•Content Mapper

•G Suite

•Google Workspace

•Lucidchart

•Microsoft Excel

•Microsoft Office 365

•Microsoft PowerPoint

•Microsoft Visio

•Microsoft Word

•SharePoint

•SnagIt

•Snipping tool

Wikipedia (Wiki)

Programming Languages

•Basic

•COBOL

•FORTRAN

•HTML

•Java

•JavaScript

•UML

•XML

UX

Standards

•508 Compliance

•Agile Processes and Procedures

•Associated Press (AP) Stylebook

•Chicago Manual of Writing Style

•CMMI

•Government Publishing Office (GPO)

•International Organization for Standardization (ISO) 9001

•Information Technology Infrastructure Library (ITIL)

Lean Six Sigma

Documentation Types

•API documentation

•Concept of Operation (ConOps)

•Release notes.

•Configuration Management Plan (CMP)

•Disaster Recovery Plans (DRP)

•Data Dictionaries

•Functional and Technical Requirements

•Installation Guides

•Lesson Plans and Quizzes

•Operation Guides/Manuals

•Service and Operator Manual

•Software Manuals

•Standard Operating Procedures (SOP)

•Test Plans

•Training Guides and Plans

•Technical Troubleshooting Guides

•User Acceptance Test Manuals

•User Manuals

Weekly Activity Reports (WAR)

Career History

Short-Term Contracts

September 2020 - May 2024 Documentation Specialist/Technical Writer

•Uber

•January 2024 – May 2024

•The 9001 ISO Group

•November 2023 – December 2023

•Amisha/Agilex/BMA

•August 2023 – October 2023

•The Mind Finders/DC Office of Inspector General

•May 2023 - August 2023

•Yandex/pHion Therapeutics, LTD

•March 2023 - April 2023

•PTS Prime

•November 2022 - December 2022

•Peraton

•July 2022 - November 2022

•ACE Technologies, Inc.

•November 2021 - May 2022

•Consumers Energy (CMSEnergy)

•July 2021 - September 2021

•VAE, Inc.

•September 2020 - April 2021`

•DYNEX Technologies, Inc.

•August 2019 - December 2019

Responsibilities

Attend meetings:

•Daily Scrums

•Information gathering

Team meetings

Review source code for inclusion in documentation:

•JavaScript

• Java

•Python

•HTML

•DITA

XML

•Review policies and procedures to ensure compliance with federal regulations

•Review and update Microsoft Project schedules

•Update and modify documentation

•Follow Lean Six Sigma processes

•Work with team on:

•Inclusion of cybersecurity needs within documentation

•Gain information and knowledge on applications and systems

SES Networks

December 2019 - September 2020 Documentation Specialist/Technical Writer/CM Official

•Created and maintained documents in accordance with 508 compliance and API templates

•Created and modified documents such as:

•End User Manuals

•Installation Guides

•Peer Review Guidelines

•Reference Guides

•Policies and Procedures

•QA Guidelines

•Used SharePoint and Atlassian Confluence Wiki to store and version documentation

•Created and maintained documentation for Wi-Fi and Radio Frequency

•Ensured API templates were adhered to

•Documented CI/CD processes

•Worked with team on cybersecurity needs within documentation

•Reviewed and updated Microsoft Project schedules

•Documented ERP processes/procedures

•Documented CRM systems

•Reviewed assigned policies and procedures for compliance with federal, local and state regulations

Take 2 Systems/Accenture/Freddie Mac

April 2016 - August 2019 Documentation Specialist/Technical Writer

•Created and maintained documents in accordance with 508 compliance and API templates

•Created and modified documents

•End User Manuals

•FAQs

•Installation Guides

•Policies and Procedures

•Reference guides

•QA and CM Guidelines

•Troubleshooting Guides

•Created, implemented, and managed the business quality control processes

•Documented ERP processes/procedures

•Reviewed and updated Microsoft Project schedules

•Documented CI/CD processes

•Assisted and updated to ensure requirements analysis was performed and all listed requirements listed in Statement of Work(SOW)/Performance Work Statement (PWS)

•Created and maintained guides, forms, specifications, and requirements using SharePoint and Atlassian Confluence Wiki

Verisign

January 2012 to April 2016 Documentation Specialist/Technical Writer

•Created and maintained documents in accordance with 508 compliance guidelines:

•Runbooks

•Installation Guides

•Policies and Procedures

•Marketing Brochures

•User Manuals

•Operation Guides

•White Papers

•Created and modified documents using Adobe Acrobat Pro and Microsoft Office and Atlassian Confluence Wiki

•Documented ERP processes/procedures

•Reviewed and updated materials for internal presentations

•Reviewed web content and updated as needed

•Documented CI/CD processes

•Assisted and updated to ensure requirements analysis was performed and all listed requirements listed in SOW/PWS

•Reviewed and updated Microsoft Project schedules

•Worked closely with the QA team to create, implement and manage the business quality control processes

SRA International, Inc.

September 1999 to December Technical Writer/CM Official/Operations Manager

•Lead Technical Writer

•Created and maintained the following documents

•System Administrator Guides

•Policies and Procedures

•Training courses

•User Guides and Manuals

•System Administrator Guides

•Installation Plans

•Instructor’s Manuals and Training courses

•Policies and Procedures

•Configuration Manager for the Defense Personal Property System (D PS) project

•Operations Manager for Operational Project Management Sustainment and Support project

•Lead Systems Administrator and Analyst for System Development and Integration Services

•Documented ERP processes/procedures

•System Administrator and Oracle Database Administrator for the pilot reengineering effort of the Transportation Operational Personal Property Standard System

Metters Industries Inc.

December 1990 to September 1999

Project Manager/Unix System Administrator/Technical Writer /Web Administrator/Site Activator

•Created and maintained the following documents

•System Administrator Guides

•Implementation Plans

•Instructor’s Manuals and Training courses

•Policies and Procedures

Federal Bureau of Investigation (FBI)

May 1987 to December 1990 Computer Programmer

•Documented manuals and guides

•Software maintenance and enhancements to existing programs

Education

•Robert Morris College, Moon Township, Pennsylvania

•Graduated May 1987

•Business Information Systems and Quantitative Business Analysis

Contact this candidate