Customer Service Property Claims
Resume:
J OHN
S C A L I A
***********@*****.***
Elverson, PA 19520
PROFESSIONAL SUMMARY
With years of experience, I adeptly conduct field investigations at policyholders' homes, skillfully utilizing claims handling software, including Xactimate, and tools to assess property damage and draft estimates seamlessly in a paperless environment. Representing the company with the poise of seasoned management, I prioritize strong customer service, negotiating claim settlements with ease. My extensive tenure in the role has ingrained a natural willingness to travel for the job's demands. SKILLS
• Property Valuation • Claims Investigation
• Report Writing • Xactimate
• Risk Assessment • Claims Processing
• Fact Finding • Policy Interpretation
EXPERIENCE
Property Adjuster, Farmers Insurance, Mar 2024 - Current, Reading, PA Managed high volume of property claims while adhering to strict deadlines for processing and closures.
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Inspected damaged properties to assess extent of damage and determine claim eligibility.
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Maintained updated knowledge of insurance policies, coverage limits, and industry regulations affecting property claims.
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Developed strong relationships with policyholders, providing empathetic support during stressful situations related to property damage.
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SIU Investigator, CoventBridge, Jan 2022 - Mar 2024, Morgantown, Pennsylvania
Conducted interviews concerning allegations of abuse, neglect, or exploitation, achieving an average interview completion rate of 100%.
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Analyzed complex information from cases, resulting in 90% successful resolutions based on evidence assessment and witness credibility evaluation.
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Successfully resolved claims across all carriers, maintaining a client satisfaction rating of 100% for professionalism and outcomes.
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Conducted well-coordinated investigations into suspected criminal activities, resulting in cases forwarded for prosecution based on findings.
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Public Adjuster, American Claims Adjuster, Mar 2021 - Mar 2024, Elverson, PA
Exercised proper judgment and decision making to analyze claims exposure, determine proper action and appropriately settle claims.
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Guided clients through claims procedures and resolved minor complaints during claims-handling process.
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Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize
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payments.
Drafted detailed reports outlining findings of investigations for use in official recordkeeping, settlements and litigation.
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Commercial Lines Producer License, McIntyre Insurance, Feb 2021 - Sep 2023, Morgantown, Pennsylvania
Improved claims processing efficiency by 20%, resulting in faster and more accurate resolution.
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Successfully negotiated settlements, reducing claim payouts by 15% while maintaining customer satisfaction.
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Implemented data-driven approaches, leading to a 10% decrease in the average time to close claims.
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Assessed insured property value to calculate premiums and payment period.
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Collaborated with internal teams, clients, and experts, contributing to a 25% increase in overall claims resolution.
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Chief of Police/ Human Resource Director, Caernarvon Twp Police Department, Jul 1996 - Jan 2021, Morgantown, Pennsylvania Implemented policies and procedures, ensuring 100% compliance with legal and regulatory requirements.
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Fostered a positive work environment, contributing to a 20% increase in employee satisfaction.
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Utilized strong analytical skills to enhance strategic planning, resulting in a 25% increase in departmental efficiency.
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• Oversaw criminal investigations as head of team of 10 officers. Construction Worker, Blanks Construcion, Mar 1991 - Jul 1996, Fleetwood, Pennsylvania
• Erected temporary retaining walls and other structures. Construct the structural framework of the house.
Install the floor joists, walls, and roof framing.
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Frame exterior walls, including door and window openings. Install headers above openings for proper support.
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EDUCATION
Bachelor of Science (B.S.): Psychology
Albright College, Reading, Pennsylvania, May 2017
Graduated with 3.5 GPA
Graduated cum laude
Associate in Science (A.S.): Liberal Arts
Reading Area Community College, Reading, Pennsylvania
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