Quality Assurance Customer Service

Gilberto Campos

**** ********* **** ****, ****, Tx 77450

************@*****.*** 281-***-****

Executive Summary

Experienced Manager with impeccable written and verbal communication skills. Independent decision making skills and sound judgement to positively impact company success. Skilled at monitoring worksites for safety, regulation compliance, material management and coordination. Experienced leader of over 50+ associates working on projects over $9 million budget.

• Project Planning and Execution * 16 years of Sales & Development

• 10 years Public Speaking/Community Relations * 6 years Talent and Recruitment

• Operations Management and Support * Strategic Planning/Critical Thinking

• Business Relations Management * Administrate Policy and Procedures

• 7 years Human Resource Experience * P&L accountability

• Blueprints * Inventory Control

• Company/Government Credit Card Controls * Power tools and Heavy Equipment

• Quality Assurance and Control * New Construction and Remodeling Professional Experience

Walmart

Auto Care Center Coach Houston, TX (Feb 2013 to Present)

• Provide training and supervise 20 technicians and 2 supervisors

• Monitor and control wages, expenses, purchases and day to day operations

• Provide customer service, answer phones, promote services

• Warranty administration: customer experience, vehicle services, maintain record logs

• Proficient with Microsoft; Word, Excell and PowerPoint

• Ensure quality control is in place and properly maintained

• Order and receive merchandise/supplies, track deliveries and coordinate pickups

• Ensure safety measures and regulations enforced by the city of Houston, OSHA and Walmart are followed and adhered to

• Control and dispose of hazardous waste

• Ensure operating licenses are valid and submitted for renewals

• Responsible for $500K in equipment to operate shop safely and in good working order

• Maintain daily workload logs and review daily to minimize discrepancies

• Maintain inventory levels in conjunction with sales, promote seasonal merchandising to exceed last years sales

• Maintain open communication with Market, Regional, Divisional sales team Texas United Futbol Club

Controller Houston, TX (July 2017 to Jul 2022)

• Provide supervision and oversee the discipline and protest process

• Implement and execute all policy and procedures

• Custodian of records, manage and oversee insurance program

• Read and analyze incoming reports and memos, P&L, distribute and forward to perspective department

• Conduct in-depth research, compile data, and prepare documents for consideration for high-level executives and governing committees

• Prepare daily memos, reports, invoices, financial statements, and other documents via: database, spreadsheets, or presentation software

• Oversee all operations of Texas United Futbol Club

• Develop and maintain strong relationships with the community, Houston Dynamo, Houston Association of Youth Soccer and State Youth Soccer Association Walmart

Field Project Supervisor- Home Office Houston, TX (Oct 2013 to Feb 2020)

• Provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness

• Responsible for assisting in daily facility operations

• Ensured compliance with company policies and procedures

• Adapts to competing demands and shifting priorities

• Communicated deadline updates, outlined action items, and targeted solutions

• Conducted daily safety training sessions for associates to increase awareness of safety hazards

• Maintained 100% open communication by presenting daily updates on project status to customers

• Coordinated material procurement and required services for projects within budget requirements

• Builds trusting, collaborative relationships and alliances across functional and organizational boundaries

• Develops and implements plans, practices, and process to better achieve organizational goals

• Provides specific, honest, accurate, and timely feedback to associate performance

• Oversee safety and operational guidelines

• Verified quality of completed work and delivered punch lists for any outstanding discrepancies

• Supervised 50+ associates, evaluated performance and provided daily training for associates to stay current with job requirements

• Coordinated close working relations with contractors and superintendents to track project completion Home Depot

Store Assistant Manager Spring Valley, TX (Jan 2000- Dec 2011)

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

• Determine price schedules and discount rates

• Review operational records and reports to project sales and determine profitability

• Resolve customer satisfaction regarding sales and services

• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, shipping and receiving

• Assess marketing potential of new and existing store locations, considering statistics and expenditures

• Direct clerical staff to keep records of export correspondence, bid requests, credit collections and current information on tariffs, licenses, and restrictions

• Supervised 109 associates

US Army/National Guard

Mechanic Shop foreman/Attrition Manager/Recruiter Houston, TX (Feb 1992-Feb 2016)

• Disassemble and overhaul internal combustion engines, pumps, generators, transmissions, clutches and differential units

• Inspect, test and listen for defective equipment, diagnose malfunctions using appropriate test equipment

• Perform routine maintenance, oil change, battery maintenance and replacement and lubricating equipment

• Supervised 10-30 mechanics

• Supervise and perform management of stock record/warehouse functions

• Review and verify quantities received against bills of lading, contracts, purchase requests and shipping documents

• Maintain retention program above 90%, for a ready fit unit

• Interview, determine eligibility and discuss additional career options for leaders, soldiers and their families

• Prepare memos, extension and reenlistment documents

• Prequalify, arrange for mental and physical testing of applicants

• Prepare documents for enlistment, via: database, pdf forms, Microsoft word

• Build strong community relations with schools, city of Houston, Chamber of Commerce

• Conduct area canvasing for potential candidates, using cold calls, mail, websites, social media

• Provide and direct assistance to soldiers with financial documents, life insurance, significant life changing events, career progression, and payroll

Education and Training

Grantham University Kansas City, MI (May 2008)

BS, Business Administration

Barstow Community College Barstow, CA (Sep 1998)

AS, Automitive/Management

Contact this candidate