Information Technology AV Specialist

*** ***** ***, *** ********* Ca 941**-***-*** **** *****.*********@*****.***

Jason Gallaread

SUMMARY

I am an Information Technology Professional with over 15 years of experience with Desk side and Server Support, Software Deployment, Network Administration, Automated Information Systems (AIS), and Telecommunications for Classified and Unclassified Operations Management in the businesses such as the United States Navy, U.S. Department Of State, and UCSF Medical Center.

SKILLS AND TRAINING

Senior LAN/WAN Network Administrator

MS Windows & Exchange 2000/2003/2007 Server and 2000/2003/2008 Active Directory, Microsoft Office 2007 through Office 365

Windows 2000 through windows 12 VERITAS Backup Version 10.0., Backup Exec, UltraBac, Remote Desktop, Net-Meeting, SCCM Remote ControlSymantec Antivirus and Symantec Ghost, Adobe Connect, MAC OSX /CITRIX Web Client V 7.1/ Remedy Ticketing System, Service Now Ticketing System, Numara Track-IT Ticketing System, 3CX Phone System, VOIP phones, Open DNS, ITIL Strategies Gsuite Admin, Jamf Admin. Azure Admin

EXPERIENCE

OCT-2022 - CURRENT -

Freelancing multiple opportunities including Bar Manager, and IT consultant. Searching for full time position in San Francisco.

Impossible Foods - Senior Service Desk Engineer Oct 2021- Sept 2022

●Provisioned and deprovisioning of hardware according to Warranties (Dell and Apple),

●Provided on-site support for daily break/fix and upgrading workstations (Okta, lockouts and G Suite Setup)

●Provide end-user support of current SaaS technologies, telephony communications tools, and endpoint maintenance, security, and updates.

●Focus on the end-user and provide a quality and complete response while adhering to prioritization and SLAs.

● Acquired proficiency in Gsuite, JAMF and Azure management. UNABLE TO FIND WORK DUE TO COVID– July 2020 - Oct 2021 NewsTech - Desktop Support Analyst II-- Dec 2018 - June 2020

● Company Merger Created position-

● Worked closely with Harper Collins, Dow Jones, Realtor and News America.

● Deskside support fixing computer issues and video conferencing equipment.

● Incharge of inventory and imagining computers for new users and replacement computers.

● Position ENDED DUE TO COVID

Harper Collins Publisher● IT Manager June 2016 - Dec 2018-

● Onsite Manager for all IT support issues.

● Worked with Executive Admins to set up video meetings with remote offices and upcoming book authors

● Trained Mail Operators on how to use the shipping and postage machine.

● Ordered and maintained inventory of computers and peripherals

● Worked closely with the VP and President for hiring and training new users.

● White glove treatment for visiting executives.

Family Planning- Oct 2015 - June 2016

Cobalt-IT / Desktop Support Manager October 2014 – September 2015

● Worked closely with desktop support technicians to resolve client issues.

● Trained on new software and ticketing programs and trained technicians how to use programs efficiently.

● Imaged new computers for clients and prepared for onsite installation.

● Installed and created 10 servers for Untangled DNS.

● Monitored and fixed backup issues.

● Installed 3CX phone systems, creating extensions, voicemail prompts and Virtual Attendant.

● Held monthly meetings with all staff and reported ups and downs throughout the month.

● Worked closely with the CEO and Co-CEO on making the business run efficiently.

● Oversaw and upgraded clients to Office 365

Family Planning/ Family Emergency July 2013 - Oct 2014 Brite Computers, Constellation Brands Contractor / PC Refresh/Migration Tech / May 2013– June 2013

● Traveled to several cities in California gathering out-of-warranty Lenovo machines (desktops and laptops).

● Using the USMT tool extracted personal data from old machines and transferred them to new machines.

● Installed Windows 7 on new machines and installed properly to the client desk.

● Recorded data and transfers into Connectwise ticketing system and noted all errors or completions.

● Ensured proper mapping to share drives and Outlook profiles. UCSF Medical Center Contractor / Customer Support Center Analyst / Oct 2012 – Nov 2012

● Identified/troubleshoot complex problems relating to network communication, OS configurations, software applications, and network printers in a mixed Windows / Mac environment with MS SCCM as the deployment tool.

● Promptly resolved approximately 450 calls/month in a customer-facing, often highly-stressful clinical environment.

● As a Customer Support Center Analyst I handled calls on an after-hours schedule, from Medical Center staff, physicians, and other support staff.

● Oversaw triaging and diagnosing internal work requests U.S. Department of State Contractor / Regional Sr. Server/Hardware Engineer for U.S. West

Region / Jan 2011-May 2012

● Main point of contact for hardware, software, server, and network troubleshooting in Windows environments with ~200 users across 5 remote site locations (Seattle, Denver, Phoenix, Los Angeles, and Honolulu)

● Workstation and server configuration, patching, security settings, and backup.

● Worked independently with remote supervision - positive client feedback, strong record of reliability, flexibility and punctuality Installed, maintained, upgraded and repaired workstations, peripherals and software, while ensuring its optimal performance.

● Used Remedy Ticketing System to document and record work orders and progress on projects.

Ketchum Public Relations Contractor / Desktop Support / Mar 2010 – Dec 2010

● Setup & configure smartphones and mobile devices (Blackberry, iPhone and Android)

● Cloned and Imaged new computers (PC and Mac) via Symantec Ghost

● Mapped and installed network printers.

● Setup video conferencing capabilities via Adobe Connect U.S. Navy, Active Duty / USS Enterprise CVN65 / Norfolk, VA / - Information Systems Technician First Class Petty Officer Jan 2005- Jan 2011

● Oversaw the administration of 21 servers, 18 Omni Switches, 1500 workstations, with over 5,000 network users.

● Led/Trained a team of 32 unclassified help desk analysts in maintaining and monitoring a network of 10 Windows 2003 Servers, 4 Unix Servers, 1,500+ workstations, and 5,000+ users.

● Led/Trained a team of 10 Classified System Administrators in maintaining and monitoring a network of 9 Windows 2003 Servers, 5 Unix Servers, 800 workstations, and 1200+ users.

● Created network user accounts, verified system integrity, data security, daily system backups, disaster recoveries, and recovering of lost files.

● Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency operation.

● Provided maintenance, installation and configuration of network and workstation hardware and software.

● Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment to provide outstanding customer service.

● Served as a team leader, being put in proper authority to analyze situations, options, make vital decisions,and give directions, along with developing effective client relations by providing superior client service and high customer satisfaction.

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