Health Care Customer Service

Jalisia Ogutuga

Houston, TX *****

*******.*******@******.***.***

+1-281-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Healthcare Director

Above the Best Care Solutions-Houston, TX

May 2016 to Present

Increased business revenue by over 50% for several Health Care Agencies by lowering operational expenses, implementing standardized procedures, and improving marketing efforts.

• Consulted 50+ Health Care Agencies in the Greater Houston Area

• Lead & Hosted Regional Health Care Trainings for 200+ Health Care Professionals and Physicians

• Recruited, Managed and maintained licensure for 300+ Health Care professionals Coordinator

Lifeway HealthCare-Houston, TX

August 2015 to April 2016

• Recruited healthcare professionals

• Trained physicians and nurses on various proprietary healthcare software

• Increased business revenue by over 50% by lowering operational expenses, implementing standardized procedures, and improving marketing efforts

Spring Branch Transitional

Human Resource Director

Care Skilled Nursing & Rehabilitation-Houston, TX

December 2013 to June 2015

Decreased operational expenses by 200% by lowering overtime hours from 400 hours bi-weekly to 100 hours bi-weekly.

• Served as company liaison during company unemployment claims

• Created and implemented custom employee of the month incentive program

• Performed HR duties for 250+ employees

• Recruited, Managed and maintained licensure for 250+ Health Care professionals Education

Bachelor of Science in Healthcare Administration & Policies University of Southern Mississippi - Hattiesburg, MS August 2009 to May 2013

Bachelor of Science in Nursing

Christian Brothers University - Memphis, TN

August 2007 to May 2009

Skills

• McKesson

• Cerner

• Leadership

• Accounting

• P&L Utilization

• Scheduling

• Insurance Verification

• Contract Negotiations

• HIPAA

• ICD-9

• ICD Coding

• AdvancedMD

• ADP

• Hospital Experience

• Consultant

• Nursing

• Supply Quality

• Cost Reduction

• Medical Records

• Time Management

• Laboratory Experience

• Epic

• Physiology Knowledge

• Management

• Medical Scheduling

• OSHA Standards & Compliance

• Computer Networking

• Payroll

• Oracle

• Cradle MRx

• Auditing

• Medical Billing

• Microsoft Office

• Internal Auditor

• Staff & Employee Training and Development

• ADS Epic Systems

• Vital Signs

• EMR Systems

• Transcription

• ICD-10

• Professionalism Knowledge of the Healthcare Environment

• Employee Orientation

• Allscripts

• Project Management

• HR

• Powerchart

• Medical Coding

• CPT Coding

• Client Management

• Recruiting

• PeopleSoft

• Business Skills and Knowledge TECHNOLOGY Kinnser Software

• QuickBooks

• Medical Terminology

• Communication and Relationship Management

• Eclinical Works

• Detailed Scheduling

• Teamcenter

• Facilitator

• Quality Assurance

• Anatomy Knowledge

Certifications and Licenses

SHRM Certified Professional

Senior Professional in Human Resources

SHRM Senior Certified Professional

Assisted Living Manager

September 2014 to August 2020

Administration License for Assisted Living facilities located in Texas. RHIT

Certified Employee Benefit Specialist

Fundamental Payroll Certification

Certified Compensation Professional

Child Development Associate Certification

AHIMA

RHIA

Certified Professional Medical Services Manager

Professional In Human Resources

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