Care Unit Patient
Resume:
Norvee R. Reyes
Las Vegas, Nevada
*******@*****.***
OBJECTIVE: Position as a Clinical Informatics Supervisor
PROFESSIONAL SUMMARY
A dedicated Registered Nurse with over 20 years of clinical and management experience focusing on dialysis care, medical-surgical, and ambulatory surgical care unit. Providing a positive, encouraging attitude while mentoring staff and giving high-quality care to patients.
• Leadership • Head Nurse experience • Adaptable to changes
• Highly organized • Clinical Coordinator experience • Dependable
• Bilingual (English & Tagalog) • RN license CT, HI, NV & VA • CPR,
EXPERIENCE
Management & Leadership
• Spearheaded opening a 20-chair dialysis unit with a 100% certification.
• Supervised 30 employees in a four-unit Ambulatory Surgical Care Unit, Oral Surgery, Special
Procedure and Post Anesthesia Care Unit with 100% compliance with policies and
procedures.
• Supervised over 40 employees, coordinating and management of care plan
meeting, new patient admission, education, anemia management, and scheduling both
employees and patients.
Patient Care
• Provided high-quality, optimized patient care, experienced in dealing & delivering care to multiple patient comorbidities.
• Gives a positive attitude and enlightens all patients, family members, and peers.
• Provide and build a long-lasting, meaningful relationship with patients and family members.
• Empower team members by working well with technicians, nurses, dietitians, social workers, physicians, and the center manager by delivering the company's core values to all customers.
Customer Service
• Improved Patient Satisfaction from 64% to 100% in four months.
• Accountable for outstanding customer service to all customers.
• Recognized by customers by giving high-quality customer care.
Team
• Provided a positive attitude, driving an empowered team with 100% outstanding
morale in the entire hospital.
• Encourages and mentors employees to work together, bringing great teamwork.
• Instructed over 150 employees to be 100% compliant with TeamSTEPPS (team strategies and
tools to enhance performance and patient safety).
WORK HISTORY
Dialysis Nurse, Sunrise Hospital & Medical Center, NV, 2021 – Current
Dialysis Nurse, Davita Sienna, NV, 2019 – 2021
Head Nurse, US Army, 2016 – 2019
Staff Nurse, US Army, Progressive Critical Care Unit, 2012 – 2016
Clinical Coordinator, Honolulu Dialysis Unit, Hawaii, 2007 – 2012
Medical Surgical Nurse, US Army, Germany, 2005 – 2006
Dialysis Nurse, Davita & Gambro, Las Vegas, NV, 2004 – 2005
Dialysis Nurse, Kapolei Dialysis Unit, Hawaii, 2002 – 2004
Dialysis Nurse, Honolulu Dialysis Unit, Hawaii, 1994 - 2002
EDUCATION
• Bachelor of Science in Nursing (BSN)
• Chamberlain College of Nursing, MSN in Informatics, November 2023
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