General Manager Hotel

Bruno GUILLOUX

Current Address: The Maldives

Phone (mobile) WhatsApp only: +971-**-***-****

Email address: ********@*****.***

LinkedIn: www.linkedin.com/in/bruno-guilloux/

Nationality: French

Language(s): French, English, German

Experienced and result-oriented Hotel General Manager with a strong background in luxury resort management, brand repositioning, and pre-opening projects in world-class destinations, including the Maldives, Dubai and Thailand. Known for improving profitability, enhancing guest satisfaction, and driving operational excellence in competitive markets. Proven ability to lead teams in challenging environments, focusing on strategic planning, financial performance, and sustainability.

With a history of increasing revenues through service innovation, quality management, and effective leadership, I have successfully overseen multi-property portfolios and collaborated with international brands. Passionate about environmental sustainability, guest-centric hospitality, and continuously exceeding operational and financial goals.

• Luxury Resort Management: Expertise in managing high-end properties, focusing on exceptional guest experiences and profitability.

• Revenue Growth & Profitability: Achieved significant growth in GOP through strategic cost management, revenue initiatives, and operational efficiencies.

• Brand Positioning & Rebranding: Successfully led hotel refurbishments and rebranding projects, ensuring seamless integration into global hospitality brands.

• Environmental Sustainability: Advocated and implemented eco-friendly practices in luxury resorts, aligning with the Maldives' sustainability goals.

• Guest Satisfaction & Loyalty: Consistently ranked in the top 3 for customer loyalty and guest satisfaction across major regions.

• Pre-Opening & Project Management: Extensive experience in overseeing new hotel openings, project management, and F&B outlet launches.

• Team Leadership & Talent Development: Proven track record in leading and nurturing high-performing teams, fostering engagement and continuous improvement. Lily Hotels, Male, Maldives March 2024 – Present

Group General Manager

Based at Hideaway Beach Resort & Spa (www.hideawaybeachmaldives.com) 110 individual villas with private pools (including 50 deluxe water villas, 41 beach villas and 9 “Signature Collection” luxury residences of 3 and 4 bedrooms) with butler service, 5 restaurants and bars.

• Managing operations at Hideaway Beach Resort & Spa, overseeing luxury services for discerning clientele. PROFILE

SKILLS & AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

• Spearheading revenue growth initiatives across 2 resorts, enhancing overall guest satisfaction and operational efficiency.

• Implementing environmental sustainability practices, aligned with eco-tourism trends in the Maldives. voco BONNINGTON Dubai, IHG Hotels, Dubai, UAE December 2021 – December 2023 Hotel General Manager

• Successfully led the hotel through refurbishment, rebranding, and integration into IHG's voco brand.

• Increased profitability (GOP) by over 100% year-on-year, driving revenue and operational efficiency.

• Achieved top 3 rankings in Loyalty Recognition and Guest Satisfaction across IHG's 60+ franchised properties in the IMEA region.

ZAHARA & LOIC CONSULTANCY FEZ, Dubai, UAE May 2019 – November 2021 Business Partner

• Provided expert advisory services for hospitality-related aspects of Dubai Expo 2020 and future development projects.

• Delivered guidance on hospitality management, improving operational performance for clients. BARCELO HOTEL GROUP - OCCIDENTAL HOTEL IMPZ, Dubai, UAE September 2018 – March 2019 Hotel Cluster General Manager (pre-opening and opening) Occidental Hotel IMPZ, 239 rooms and suites (2 buildings with 2 restaurants, 3 bars, 2 swimming pools, 2 gyms, 4 meeting rooms and 1 banquet room), Occidental Hotel Al Jaddaf, 365 rooms (under construction, project delayed, final F&B configuration pending).

• Successful soft opening and grand opening of Occidental Hotel IMPZ in a very challenging time and location. DUSIT INTERNATIONAL DUSITD2 KENZ HOTEL, Dubai, UAE September 2015 – November 2017 Hotel General Manager (pre-opening and post opening) Successfully managed the pre-opening and post-opening phases of DusitD2 Kenz Hotel, a 237-room luxury property with comprehensive F&B, wellness, and meeting facilities.

• Elevated the hotel’s visibility in a competitive market, achieving "Leading Mid-Market Hotel" by Hotel News Middle East and maintaining a top 20 ranking on TripAdvisor among 556 hotels in Dubai. BONNINGTON HOTEL & RESIDENCE, Jumeirah Lakes Tower, Dubai, UAE May 2011 – August 2015 Hotel General Manager

Managed a mixed-use development comprising a 5-star hotel with 208 deluxe rooms and a 270-unit fully serviced residential complex, optimizing operations for both hotel and residence.

• Increased profitability by refining revenue management strategies and enhancing service standards, driving growth in both occupancy and guest satisfaction.

• Well positioned the hotel as a top luxury destination in JLT, with multiple F&B outlets, including the award- winning McGettigan's Irish Pub, becoming key revenue drivers. WYNDHAM - RAMADA HOTEL, Dubai, UAE March 2010 – April 2011 Hotel General Manager

SOFITEL, SHARM EL SHEIKH, Egypt December 2008 – March 2010 Hotel General Manager

Managed a 5-star beachfront resort with 298 rooms, 4 villas, 4 restaurants, 5 bars, and 5 private beaches, overseeing 320 employees during challenging market conditions.

• Improved service quality and operational efficiency by implementing cost-saving measures and enhancing the F&B offerings, which increased guest satisfaction and profitability.

• Effectively coordinated the stay of a high-profile European head of state and his delegation, ensuring flawless service and security arrangements.

NOVOTEL & IBIS WORLD TRADE CENTRE, Dubai, UAE June 2005 – September 2008 Hotel Cluster General Manager

Accor Hospitality Middle East (dual brand hotel complex with 412 rooms Novotel and 210 rooms Ibis, 7 Food & Beverage outlets for the complex, 420 employees).

• Received “Accor Silver Bernache” award for Best performance 2007 (Quality and Finance). NOVOTEL, Yogyakarta, Indonesia April 2002 – June 2005 Hotel General Manager

2001 – 2002 Hotel Resident Manager - Sofitel Ambassador, 5*, Seoul, Korea 1999 – 2001 Hotel Resident Manager - Sofitel Raja Orchid, 5*, Khon Kaen, Thailand 1997 – 1999 Hotel Resident Manager - Sofitel Central, 5*, Hua-Hin, Thailand 1994 – 1997 Director of Rooms (Pre-open.) - Sofitel Riverside, 5*, Bangkok, Thailand 1990 – 1993 Rooms Division Manager (Pre-open.) - The Mansion Kempinski, 5*, Bangkok, Thailand Brevet de Technicien Superieur (BTS) - National Diploma of Higher Education Certificate Hotel Marketing and Accounting - Ecole Hotelière de Paris - Lycée Jean Drouant Brevet de Technicien Hotelier (BTH) - Advanced Vocational Diploma Certificate Restaurant and Food Services Management - Ecole Hotelière de Paris - Lycée Jean Drouant EDUCATION

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