Customer Service Patient Care

Monique McNeal

*******@***.*** H: 404-***-**** 7667 Outcrop Pass, Lithonia, GA 30058

Summary

MPH graduate with a strong interest in Cancer Epidemiology, AIDS/HIV prevention. Proven leader with detailed knowledge in Cerner and Emory Electronic Health Record System. Dynamic and efficient in customer service functions, with a proven ability to work effectively in busy environments with positive outcomes. I am highly organized and detailed at providing administrative direction and office operational strategies that are critical to the organizational success. Recognized ability to resolve critical issues within a fast-paced clinical environment. Experience partnering with CDC PEMS software tracking statistics on high-risk young adults.

Skills

●Computer proficient

●Healthcare operations

●Scheduling

●Advanced skills in SPSS

●Strategic planning

●Patient registration

●New patient chart preparation

●Public Speaking

Experience

Emory Healthcare Atlanta, GA.

Specialty Referral Coordinator

1/2019 – 04/2024

Emory Healthcare Atlanta, GA.

Patient Care Coordinator

03/2018 – 8/2018 Contract

●Responsible for the coordination of all aspects of the referral process of new patients to Kidney Transplant specialty services of The Emory Clinic, starting from the point at which the TEC registration function is complete (Global Patient Registration).

●Distributes charts/clinical data per departmental procedures.

●Communicates with patients and physician offices as needed to secure additional information or records.

●Scans records for multi-disciplinary appointments.

●Initiates and coordinates communication with various departments including financial counseling and clinical teams.

●Creates and manages a system for the distribution of clinical information to the nurse and clinical team.

●Meets team goals regarding number of patient referrals processed in a timely manner.

●Greets and welcomes all customers utilizing the EHC customer service model.

●Verifies the accuracy of patient demographics and insurance information, updating GPR when applicable.

●Checks out patients ensuring all TEC financial and service requirements have been fulfilled.

●Schedules all walk-in or add-on appointments and prepares necessary paperwork.

●Verifies and processes referrals, authorizations and links to appointment.

●Schedules ancillary services.

●Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action.

●Schedule ultrasounds, CTA, and Surgeries for provider.

AID Atlanta Atlanta, GA

Data Entry Intern

12/2016 - 07/2017

●Provides a broad range of clerical duties to ensure proper handling, organization, and reporting medical data while maintaining the confidentiality of protected health information.

●Maintains a current knowledge of HIV/AIDS testing protocol, medical treatment, disease trends and updates on related programs.

●Works collaboratively with other agency staff in developing and ensuring comprehensive services for clients.

●Accurately enter data into system by selecting the appropriate options from drop-down lists, check boxes, and other available data classification options.

●Ensures that sensitive information remains confidential and adheres to agency guidelines regarding the appropriate handling of private and sensitive data and material.

Golden Living Centers

Patient Care Tech

09/2012 - 06/2015

●Provided direct patient care and indirect actions to assist smooth functioning of unit.

●Appropriated patients' vital signs such as pulse, respiration, temperature and blood pressure.

●Provided safe and expert care for patients regarding nutrition, hygiene needs.

●Helped with the entrance, discharge and transfer of patients.

●Ambulated, transferred and lifted patients.

●Bathed and groomed residents.

●Report all patient related activity to the senior management in a timely manner.

●Maximized patient flow by providing superior operation support.

●Answered questions and directed patients to correct locations.

●Followed health system guidelines at all time to ensure accurate care.

●Adhered to HIPPA requirements and maintained all confidentiality.

●Facilitating group meetings, Preparation of progress reports.

Education and Training

Walden University Minneapolis, MN.

Master’s in Public Health

Aug 2017

California State University Hayward Hayward, CA.

Bachelors of Arts in Communication

May2002

References Furnished Upon Request

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