Administrative Assistant Customer Services

TERRI L. LAMBERT

702-***-**** * Email: ************@*****.***

SUMMARY

I have extensive knowledge in Customer Services, Microsoft Office Project as well as other software programs, excellent in multitasking, interpersonal and communication skills consistently at the forefront achieving performance goals and quality excellence. TECHNICAL SKILLS

Microsoft 365 (Word, Excel, PP, Visio, SharePoint, Concur, Access, Outlook), Centers for Medicare & Medicaid Services and Systems, Customer Service Expert, Travel Coordinator

(Domestic/International), Sales Experience, Research and Sourcing, Employment Eligibility Verification and PeopleSoft, Payroll Systems.

PROFESSIONAL EXPERIENCE

The Smith Center

Las Vegas, Nevada

Guest Experience - Usher PT 2021 – Present

• Assist all guests and provide guest services for Broadway performances and special event, such as award ceremonies and weddings, for the communities.

• Responsible front of house, such as in the lobbies, theaters, in entire theater

• Meet and greeting customers with respect and willing to help and meet all standard requirements.

UnitedHealth Group

Las Vegas, Nevada

Customer Services / Administrative Assistant 2020 – Present

• Working daily tasks for the department performs standard and confidential administrative duties.

• Appointed as BSL, coordinating building and equipment maintenance for the company nationwide.

• Assist primary point of contact and assist with recruiters for internal/external and contractors staffing involving human resources tasks.

• Invoices processing expense reports, individual applications, billing payments, scanning/fax.

• Interact with customers to gather support data to ensure invoice accuracy and work through specific billing discrepancies.

• Assist with annual open enrollment for new accounts. Administrative Assistant 2012 – 2020

Create and update monthly reports.

Create and maintain calendars/coordinates meeting avoiding scheduling conflict.

Assist in help desk for troubleshooting for department system failure. Sierra Health Services

Las Vegas, Nevada

Sales Medicare – Department Assistant 2009 – 2012

• Coordinate all incoming enrollment applications responsible for generating clerical support for Sr. Dimensions Sales, serves as information, resource to customers.

• Worked close with Sales Directs, Broker and Internal ISR Agents

• Assist with clients for qualified prospective members plan and have basic knowledge of Centers for Medicare & Medicaid Services

• Oversee the weekly community-based promotional events for Medicare products by regions.

• Tracking and reporting all applications daily process.

• Worked at the front desk assisting Account Executives with customers’ inbound calls and walk-in Daily phone support inbound direct calls for Sr. Dimensions potential members.

• Order and maintain promotion and marketing supplies.

• Knowledge of managed care/medical insurance HMO/PPO Corporate Office Administrative Assistant 2006 – 2009

• Assist to the Assistants of the CEO and COO

• Create and update monthly reports.

• Worked in (2) executives’ office, daily tasks for company Chief Executive Officer and the Chief Operations Officer, performing standard and confidential secretarial duties.

• Prepares correspondence and reports as directed by running and distributing reports.

• Private travel arrangement with Flight Option Services for the CEO’s, VP’s and BOD

• Coordinate and Host for the Directs external meeting events.

• Microsoft Office Project, Payroll Systems for department bi-weekly Payroll, minutes for weekly meeting, project scheduling calendar in Outlook, correspondence, flow charts, Internet research and tracking information for managers. EDUCATION

Morningside High School, California Santa Monica City College, California TRAINING/CERTIFICATION

Southern California Regional Occupational Center (SCROC) Received Certificate in Business Administration

Customer Services Certification

Certified Professional Secretary (CPS)

Certified Emergency Care/Safety Institute (CPR/AED)

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