Customer Service Representative
Resume:
Professional summary
Customer Service Representative with 6 years of experience in managing high-volume customer service operations and resolving complex inquiries efficiently. Demonstrates strong communication and time management skills, with proficiency in Spanish and a background in caregiving, enhancing client satisfaction through clear guidance and support. Committed to leveraging financial transaction expertise and customer service excellence to foster trust and deliver outstanding service.
Employment history
FMA Alliance, Ltd Customer Service Representative Houston, TX Jun 2021 - 2024
Foodtown Check Cashing Houston, TX
Nov 2019 - Jan 2020
The Auberge Caregiver Spring, TX
Jun 2018 - Oct 2019
Karina Sanchez
Houston, TX 77068, Houston, US, 77068
Driving license March 2018 to March 2025
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Handle inbound payment calls, clarify loan queries, and manage overdue accounts efficiently. Managed high-volume inbound customer service operations, resolving complex loan inquiries while maintaining exceptional service standards and building client trust Streamlined payment processing workflows and provided comprehensive loan consultations, enhancing customer satisfaction through clear financial guidance Processed utility and rent bills, ensuring accuracy and timeliness. Handled money orders and managed auto tags with precision. Facilitated MoneyGram transactions across states and countries. Enhanced customer satisfaction through efficient service. Developed skills in financial transactions and customer service. Provided compassionate care to dementia residents, enhancing their daily living experience. Assisted with personal hygiene and nutrition, ensuring high standards of resident well-being. Facilitated daily routines, boosting residents' comfort and safety in a supportive environment. Delivered compassionate dementia care while implementing personalised support plans and maintaining detailed progress records to ensure optimal resident well-being Coordinated with healthcare teams to monitor vital signs, medication schedules, and behavioural changes, enhancing quality of life for residents Denny's Server/Cashier
Feb 2018 - May 2018
Education
High School Klein high school
Courses
TABC Certification TABC
Skills
Customer Service (Skillful) Caregiving (Experienced) Dementia Care (Skillful) Spanish (Expert)
Personal Care (Skillful) Billing (Experienced)
Money Management (Skillful) Memory Care (Experienced) Server (Skillful) Microsoft Office (Expert)
HIPAA (Expert) Sales (Beginner)
Time Management (Experienced) Communication (Expert) Multitasking (Expert) Conflict Resolution (Skillful) Data Entry (Skillful) Analytical Thinking (Skillful) Problem Solving (Experienced) Team Leadership (Experienced) Languages
English (Expert) Spanish (Expert)
Managed order taking and food service, boosting customer satisfaction through attentive service.
Delivered exceptional dining experiences while managing multiple tables, demonstrating strong multitasking abilities and maintaining composure during peak hours
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