Remote

Toni Riss

**** ******* ***** *****, *******, TX *5043 214-***-**** ****.****@*****.***

Issue Reporting, Troubleshooting and Implementing Solutions

Analytical, detail-oriented and a results-driven professional with a proven ability to identify, document and resolve operational issues across various environments:

Demonstrated expertise in developing and implementing standardized processes for trouble reporting and contributing to improved operational efficiency and consistency in service delivery.

Proficient in leveraging technology and data analytics to track and report on issue trends by identifying root causes and recommending preventative measures to minimize disruption and enhance productivity.

Adept at leveraging effective communication strategies to collaborate with cross-functional teams, facilitate information exchange, and accelerate resolution times.

Dedicated to continuous improvement by seeking feedback and professional development opportunities to enhance problem-solving skills and support team objectives.

Core Competencies

Problem Identification

Root Cause Analysis

Customer Service Orientation

Report Writing

Incidence Response Planning

Project Management

Risk Assessment

Data Analysis

Attention to Detail

Reporting Metrics

Team Collaboration; helping us all to be as good as we can be.

Good Customer Service and People Skills

Critical and Creative Thinking

Professional Job Experience

RFS – Managing Partner 1999 to Present

Boost overall customer satisfaction by ensuring timely and accurate delivery of quality products through careful preparation and packaging of sold items. Achieved targeted sales goals by aligning product sales with defined metrics, driving revenue, growth and supporting overall business objectives.

Drove growth and engagement within on-line community by leading key business functions, including strategic planning, operations, merchandising and marketing.

Enhanced customer satisfaction and informed purchasing decisions by leading company operations, providing in-depth insights on product availability and performance, and addressing customer inquiries.

Leveraged financial acumen, operational efficiency and strategic business development to foster customer engagement, enhance brand positioning, and drive revenue growth through optimized pricing strategies

Toni Riss Page 2

4822 Orchard Ridge Drive, Garland, TX 75043 214-***-**** ****.****@*****.***

Oracle Corporation – Senior Customer Relations Consultant

Fostered technical account planning at all levels by providing first-line technical support for software evaluations and collaborating with sales account managers during customer visits. Streamlined teamwork by cultivating strong internal and external relationships and keeping colleagues informed of activities and progress.

Delivered timely and accurate responses to customer RFP and RFI requests by conducting site surveys to assess needs and identify improvement areas while developing and presenting tailored solutions.

Cultivated collaborative customer care environment by leading team-focused approach, providing support to colleagues, and mentoring new hires on Oracle Call Center and Interaction Center products.

GTE – Call Center Help Desk

Helped develop the Call Center Help Desk for the Irving, TX location.

Compaq – Product Service Manager

Worked on and helped with troubleshooting computers and creating training manuals for Compaq computers.

Education

New College – Bachelor of Arts in Communications and Humanities

Richland College

Southern Methodist University

Technical Skills

Proficient in Windows Microsoft Office Suite (Word, Excel, PowerPoint)

Windows 11

Able to utilize both PCs and Macs

Calculator

ZenDesk Suite – Help Desk Software

Can use or figure out most computer software, quick and willing learner.

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