Director of sales and marketing

CHELSEA ROTUNDO

PROFILE

Experienced management, sales professional, and administrative expertise

with fifteen years of optimizing productivity, profit, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable sales manager, specialist, and leader that blends advanced, organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. EXPERIENCE

Director of Sales & Operations, M & M Rotundo, LLC. Palm Bay, Florida — 2018-2025

Handle all matters sales and operations related. Manage a team of 5 direct reporting employees. Manage CRM database, ordering processing, including troubleshooting, maintenance, updates and report generation. Train and mentor all staff on a weekly basis. Over see appointment scheduling, itinerary coordination for clients and personnel. Complete and process bi- weekly payroll for 6 employees. Constantly improving office operations by automating client correspondence, record tracking and data communications. Produce high-quality documents, spreadsheets and presentations for internal and customer facing needs using PPW and vendor web 360. Handled billing, collection, and reporting functions for office generating over 475,000.00 annually. Recruited, trained, managed, and developed all staff.

Kelly Ford, Sales and Leasing Executive — 2021-2023 Created a pipeline of potential customers by using outlets such as social media platforms, local mailers, and bulletins. Sold products and services by building rapport, gaining trust, and delivering on my client’s needs and wants. Make sure to balance focus on future orders from existing or potential sales outlets in the process. Ensured that customers were satisfied and adequately taken care of while making a purchase. Followed up with past, current, and future customers to maintain relationships for future purchases and referrals. Exceeded goals and metrics on a regular basis. Director of Workforce Management, Activus Connect, Orlando FL — 2018-2021

Managed, mentored, coached, and maintained a team of work force management analysts. Collected, utilized, and forecasted data and metrics to produce and prepare for attrition, absenteeism, ramp planning, and 321-***-****

*******.*****@*****.***

4090 Wilkes Dr.

Melbourne, FL

32901

allocate for time off. Provide an efficient, quick, accurate response to TEC’s, CXM’s, and Head of ops with any project needs/concerns. Recommend necessary steps to help maintain positive and effective partnerships with all programs and departments. Generated power points, schedules, graphs, and charts for analysis planning. Answered attendance line, log instances, and plug attendance from Genesys LILO reports. Coached teammates with one- on-one sessions. Prepared for and ran business review meetings. Tracked and monitored the intra and extra day activity of all staff. Processed all time off requests based on client’s needs and allocation. BDC/Internet Sales Director, Metro Ford/Orange Motors/DePaula Chevrolet/Goldstein Subaru/Fucillo Automotive Group — 2010-2018 Developed, pitched, sold, and instituted BDC/Internet sales departments in multiple car dealerships around the Capital Region in NY. Set up all CRM systems, hired and trained staff, provided on going support and material for departments. Monitored social media and online sources for industry trends while adapting to new age technology. Appointment setting with potential clients/buyers, follow up calls and e-mails on a regular basis with potential clients/buyers. Maintain spreadsheets on performance and marketing. Preformed follow up with past clients to keep them as future clients. EDUCATION

The Academy of the Holy Names - Albany, NY – 2004 - 2008 Hudson Valley College - Troy, NY 2008 - 2010

Mildred Elley School of Nursing - Albany, NY - 2012 -2014 Tampa School of Real Estate – 2018 - 2019

SKILLS

Just under two decades of sales experience, half of which those years were in a supervisory, management, or director position. Expert in CRM management across over a dozen different platforms. AWARDS

Top performer bonus in multiple positions throughout career. Exceeded prior year sales with over 5 companies. Multiple sales and metric goals exceed with recognitions from several company owners and partners.

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