Administrative Support Customer Service
Resume:
ISAIAS EZEQUIEL PEREZ
Address: DIAG ** **-** Hermosa Provincia,
Bello Antioquia, COL - Email:
*******************@*******.*** Phone: +57
Results-oriented Legal Administrative and Personal Injury Intake Assistant with a proven track record of providing exceptional support to senior executives. Adept at managing complex calendars, coordinating travel arrangements, and handling administrative tasks efficiently in CLIO Software. Skilled in expense report management, event planning, and maintaining organized records. Demonstrates strong communication and problem-solving abilities, working collaboratively with colleagues to support the OCEO team and contribute to a positive work environment. Proficient in using administrative tools and systems to streamline processes and ensure smooth operations. EXPERIENCE
SEPT 2022 – Jan 21, 2025
LEGAL ADMINISTRATIVE ASSISTANT, THE CRUZ LAW OFFICE, SAN DIEGO, CA Provide administrative support to a team of 3 executives and 2 lawyers. Manage executive calendars, meetings, appointments, and travel plans. Collaborate with other Executive Assistants on event planning and on-site coordination. Manage monthly expense reports and maintain organized records. Coordinate all aspects of executive travel, including itineraries. Handle inquiries and requests, prioritizing tasks with support from other Executive Assistants. Support the Firm via G-Suite team and collaborate with other departments. Contribute to the firm internal resources and best practices community. Administer department tools, including the knowledge management system. Assist with special projects and other related duties as assigned using CLIO Software and CampLegal.
Provide administrative and clerical support to the USCIS team. Process various USCIS forms (e.g., I-130, I-485, I-601, EADs, DS 260, I-864, N400s, N600s, I-90s). Assist clients with questionnaires and forms.
Organize and assemble exhibits for USCIS/NVC/U.S. Consulate applications. Translate documents between Spanish and English.
Communicate with the National Visa Center.
JULY 2020 – AUGUST 2022
INTAKE SPECIALIST – PERSONAL INJURY, DREAM TEAM LAW, CORAL GABLES, FL Job Responsibilities
• Managed the submission of claims, including email follow-ups, scheduling appointments for injury evaluations, and coordinating insurance vehicle inspections.
• Arranged court appearances via CourtCall and other online platforms.
• Oversaw the full spectrum of calendaring duties for State Courts.
• Summarized deposition transcripts to provide concise and accurate records.
• Drafted and meticulously proofread general correspondence and legal documents for accuracy and clarity.
DECEMBER 2013 – APRIL 2015
INVENTORY MANAGEMENT, WALMART, ALEXANDRIA VA
Counting or using computerized inventory monitoring or supply chain software tools to track stock levels accurately
Conducting regular cycle counts or stocktakes to determine available inventory Ordering additional inventory when stocks are low
Sourcing suppliers and maintaining relationships with them Addressing problems in supply and delivery and finding appropriate solutions Preparing inventory for delivery or shipping to customers 2
MAY 2015 – JUNE 2016
COURTESY OFFICER, INTOWN SUITES HOTEL, HOUSTON TX
Performing patrol and Inspections.
Carry a guest list, vacant room report, a Courtesy Officer Daily Action Plan, and property cell phone. Carry a laminated copy of the Hotel Rules and remind guests of property policies and procedures when necessary.
Walk the complete perimeter of the parking lot to check for trash, lighting issues and possible damage to the property.
On subsequent inspections, monitor each Stow and Go room to ensure it remains empty. Continue to visually monitor vacant room exteriors to ensure they remain unoccupied. Investigate and take action as needed. Report any issues on the Vacant Room Report. JUNE 2016 – APRIL 2018
SALES MANAGER, MATTRESS FIRM, HOUSTON TX
Supervisor of a sales team of 5 salespeople.
Active participation in the ISO-9000 2000 certification with the revision and adaptation of procedures applicable to Sales, such as the Customer Satisfaction procedure. Participation in the company's business development plans in the United States. Sales Representative Specialties Division. Achievements in the position: Increased sales for the division by 35%. Opening of new sales branches. Increased client portfolio. MAY 2018 – JUNE 2020
REMOTE TECH SUPPORT, DISH NETWORK, SAN SALVADOR
Ensure that security software is properly installed on employees’ computers and partner with the IT team to achieve this.
Manage network hardware including switches, Routers, Fiber Optics, and Wireless Networks. Troubleshoot system failures to identify the bottlenecks: Network Usage and Load, Network Range, and Wireless Network Interference that could slow down the network. Troubleshoot hardware failures and server software issues to identify the root cause of the problem and make repairs; and perform scheduled updates to increase productivity. Oversee all identified systems and services using approved tools. JUNE 2008 – JULY 2012
OFFICE ADMINISTRATOR, HILTON HOTEL, HOUSTON TX
Handled calls regarding hotel and catering services and availability. Front office reception, responsible for answering phones and greeting visitors. Maintain records of daily shipping information for Excel compliance. Retrieve purchase orders from emails for the packing shed. EDUCATION
JUNE 2013
HIGH SCHOOL DIPLOMA, BRYANT HIGH SCHOOL
AUGUST 2022
SOUTHERN NEW HEMPSHIRE UNIVERSITY – UNDERGRADUATE - FINANCE
3
SKILLS
• PROFICIENCY IN CLIO SOFTWARE
• ENGLISH LANGUAGE
• SPANISH LANGUAGE
• ITERMEDIATE EXCEL, AND WORD
• G-SUITE PROFICIENCY
• READ, WRITE AND NATIVE SPEAKER
• READ, WRITE, AND NATIVE SPEAKER
• CAMPLEGAL SOFTWARE
REFERENCES
Available upon request.
Contact this candidate