Customer Service Administrative Assistant

MARY WAVINYA KING’OO

Tel: +254*********

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Versatile, highly organized, Efficient, accuracy-driven Administrative Assistant and customer service successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical Problem solving and boosting operational efficiency. Bringing excellence performance in the related roles.

SKILLS AND COMPETENCES

• Bookkeeping, data entry

• Customer service

• Leadership and mentoring

• Sales and marketing

• Understanding and experience in monitoring and evaluation.

• Knowledge of statutory, private, voluntary, and merchandiser

• Understanding of professional boundaries and safeguarding

• Good knowledge of Microsoft Office

• Knowledge and experience of different types of social media.

• Excellent communication and interpersonal skills.

• Experience in developing and working with groups. EDUCATION QUALIFICATION

Diploma in Information Technology-Jomo Kenyatta University of Technology 2016 Certificate In Information Technology-Jomo Kenyatta University of Technology 2010 Certificate In Computer Studies-Holy Spirit Computer College 2009 Kenya Certificate of Secondary Education-Misyani Girls Secondary School 2008 WORK EXPERIENCE

TELESALES/CUSTOMER SERVICE EXECUTIVE – SHANTI WELLNESS AFRICA 2023- 2024 DUTIES AND RESPONSBILITIES

• Cold calling customers using pre-written script to make outbound calls

• Identifying and qualifying potential clients by gathering information and assessing customer needs.

• Maintaining customer data base information, interactions and feedback for future consultation and follow- ups.

• Receiving and resolving clients’ complaints in a timely and friendly manner.

• Making sure products bought by clients have been delivered and paid for.

• Reaching out to customer for resale.

• Hitting and exceedingly daily, weekly and monthly set targets. OFFICE ADMINISTRATION/ RECEPTIONIST- JAFAMU MICROFINANCE 2021 -2023 DUTIES AND RESPONSIBILITIES

• QuickBooks: Invoices, Billing, cash receipts, LPO, Cheque payments, bank reconciliation and VAT

• Sales and marketing, customer service, Customer care

• Procurement, planning, coordinating and controlling resources financial management including budgeting, cost control and creation of reports

• Monitoring and analyzing the production cycle to ensure company growth

• Creation and management of contracts and agreements Payroll management

• Handling internal and external communication for the company

• Identifying, maintaining, and arranging the records of the company for risk management and legal purposes

• Responding to customer needs and/or inquiries

• Assist in performance appraisal procedure by availing all the necessary documents and forms

• Preparation of payroll & paying of staff.

• Supervising employees and casuals to meet deadlines

• Arranging for timely filling of returns with the Tax authorities and other statutory bodies e.g. N.H.I.F & N.S.S.F

• Ensuring registration of new staff with relevant bodies (N.S.S.F, N.H.I.F)

• Attending management meetings on weekly basis and taking minutes OFFICE ADMINISTRATOR- PRIME GROUP LIMITED 2014 – 2020 DUTIES AND RESPONSIBILITIES

• Attending to visitors, Receive correspondence / mail from various sources – internal and external

• Dispatch mail and other documents internally and externally

• Open/close files as required, update and maintain files by filing documents, control and trace the movement of files and documents within the organization

• Promptly retrieve and avail the required records and information

• Prepare and administer documents and records as required

• Keeps record and monitor stock levels of office supplies and makes requisition to replenish the stocks

• Preparing Invoices, Quotations, Job cards and Tenders RECEPTIONIST- STAR AUTO CARE 2012- 2013

DUTIES AND RESPONSIBILITIES

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

• Booked and confirmed appointments via phone and email

• Processed transactions (cash and credit cards) and issue receipts

• Welcomed walk-ins, answer questions about services and schedule appointments based on availability

• Informed clients about new services and discounts

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Updated client records with contact and billing details, appointments and services offered

• Managed our call center

• Maintained a tidy reception area

• Ordered business cards, brochures and stationery as needed REFEREES

1. Mrs. Susan Matu Mutua

CEO

Prime Group Limited

P. O Box 1639- 0200

Nairobi

Contact: +254*********

2. Mr. Johnson Kamau

Human Resource Manger

Shanti Wellness Africa

Contact; +254*********

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