Timothy Thomas
Charlotte, NC C: 425-***-****
*******.******.****@*****.***
Summary
Degree in Business Administration with over twenty years’ work experience, 13 years as a small business owner and 7 from the IT industry where I managed projects that helped resolve business challenges such as legacy systems and software, processes that lacked automation, inefficient network infrastructure, poor data management, security and lack of monitoring and reporting tools. My objective is to join a team where I can collaborate with others using data to improve business processes, create innovative solutions so a business can operate more efficiently. I recently completed an Advanced Level Data Analytics, 3-month bootcamp upscaling my current skills in Excel, Power BI, SQL and Python. As a project manager and business owner, I have learned to be a better communicator, collaborator and foster comradery.
Professional/Technical Skills
Excel – import, clean, sort, filter, format
Word, PowerPoint, data
MS Project -Gantt bar charts, PERT
SQL - manage, manipulate, and extract data
diagrams
Power BI – data Visualization Reports
Python – extract data
CISSP Attended Course
Professional Experience
Carolina Softech -Goodwill University- Charlotte, NC August 2024 – November 2024 Data Analyst Advanced Level Data Analytics Training
• Excel - Data Filters, Data Functions, Formulas, Charts, Plots, Pivot Tables, Power Query, V/H/Xlookup
• SQL - Queries (DDL,DML,DQL), Aggregate function, Joins, set operations, Data Integrity, Constraints, Views, Exception handling, Indexes, Functions, Stored procedures
• Power BI - Data visualization using Excel Data, and SQL Database Data
• Python - Intro to Python, variables, numbers, operators, strings, Lists, Functions, Dictionaries, Python Libraries
ESL Teacher
Preply, Charlotte, NC January 2022 – PRESENT
Assess student objectives, translate them into measurable deliverables then design course material that meets each customer’s unique interests and requirements. Track client information using Excel. Adjust lessons as needed until goals are achieved.
Owner/English Teacher September 2009– November 2021 StepbyStep Language Center, Moscow, RU
• Oversaw daily operations, business profits, efficiencies and forecasts
• Designed Google Sheets customer feedback survey form
• Used pivot tables to summarize feedback and identify common trends and areas for improvement
• Created charts to display overall satisfaction, rating distribution and trends
• Assessed performance of students, receptionists, and teachers
• Performed hiring, training, and mentoring of employees
• Developed and taught courses on school premises as well as business sites
• Responded to and resolved customer concerns or complaints
• Directed school operations assigning daily activities, opening/closing/changing shifts, approving time records and ensured appropriate shift coverage
Computer Associates, Bellevue, WA April 2001– June 2008 Technical Project Manager Consultant May 2005– June 2008 Managed projects for clients such as BYU, MicronPC, Albertsons, Olympus, Microsoft, Government agencies and some IPOs. Used the basics of Agile methodology as a project framework.
• Used MS Project - Identified tasks to calculate the shortest, longest, most likely durations for project completion.
• Tracked: milestones, deadlines, and progress, monitored dependencies
• Leveraged CA’s Unicenter management and monitoring suite to generate reports to improve processes and help with strategic decision-making
• Communicated with senior partners to develop goals and objectives for the product and service
• Developed and assigned work units
• Selected appropriate resources needed, assembled and led project team
• Managed project members scheduled and tracked work
• Created visual data reports to present project status, track, measure project health and potential impacts
• Met with stakeholders to Align goals, learn their perspectives, identify potential risks, foster trust
• Spearheading meetings to ensure all parties stay up to date on the projects’ progress
• Responsible for scope, project objectives, deliverables, role and function of each team member
• Helped Business Analysts define inefficient business processes to be improved to create project deliverables and Statement of Work (SOW)
• Persuaded internal and external stakeholders to the benefits of new technology and strategies
• Oversaw the implementation of new technology and systems and processes
-Projects Managed: Enterprise Management, Network Operations Center, Data Center, Migrations (software and hardware), CISSP Security Assessment
Computer Associates, Bellevue, WA
Network Technician April 2001– April 2005
• Provided technical PC and app support to 60+ users on-site and remotely
• Diagnosed and resolved software and hardware technical issues
• Installed, configured, upgraded PC hardware/software, Windows XP, Windows server environment
• Maintained LAN/WAN hubs, switches, routers and cables
• Evaluated security options to ensure privacy and protection from attacks
• Performed regular upgrades to ensure a stable secure user environment
• Supported users with friendly communication skills to help them understand their technology
• Contributed to daily meetings
Education, Training and Certification
Carolina Softech -GW University- Charlotte NC - Data Analyst Training LW Institute of Technology- Kirkland, WA - Computer Security and Network Technology UCCS - Colorado Springs Colorado, Bachelors - Business Administration Portfolio Work: https://sites.google.com/view/timothy-thomas-portfolio/home https://github.com/TJTGit/SQLProject https://github.com/TJTGit/ExcelProject https://github.com/TJTGit/PowerBIProject