Customer Support Project Management

RICHARD J. DeMARS, Jr.

Phone: 770-***-****

E-mail: **********@*****.***

CERTIFICATES: CompTIA Linux+, AIDT UNIX-V, AIDT ANSI-SQL

FOUNDER: RichARCH Linux (richarch.sourceforge.net / richarch.ddns.net)

RichARCH is designed to be a Simple Quick Pure path to Arch Linux with kickstart like automation features.

SKILLS: Linux: 20+ yrs, Shell Scripting: 20+ yrs, System Infrastructure Designs: 10+ yrs, Apache: 5 yrs, Cloud Infrastructures: 5 yrs, Personnel Management: 7 yrs, Terminal Servers: 5 yrs, VMWare: 5 yrs, UNIX: 10+ yrs

EXPERIENCE:

12/22 - Present

OpenText

Title: Team Lead, IT Operation Cloud Services

Description: Focused on bring automation procedures and support to the company's TGMS messaging applications that run in an Apache Tomcat stack. Managing Ansible and bash scripts through SSH to administer the environment and to eliminate manual processes.

03/17 - 11/22

ZCorum

Title: Senior IT Architect

Description: Accomplished the installation of orchestration and configuration management systems using Ansible and Spacewalk. Implemented a Request Tracker system to work and support ticket tracking. Also have completed the installation of an IPv6 remote management network using OpenVPN on an OPNsense appliance. Installed a Kubernetes cluster on top of the virtualization infrastructure already in place. Designed and built a security solution used internally and sold externally based off of Security Onion. Updated the corporate HR system with a system designed from Jorani PDO.

12/12 - 03/17

LexisNexis

Title: Senior Systems Engineer

Description: Provide management and implementation of Apache/Tomcat and F5 operations for the corporate infrastructure. Provide management and implementation of Apache/Tomcat and F5 operations for the corporate infrastructure. Mentor mid and junior level engineers in the group. Created a no cost workflow automation scheduling system based on SSH, shell scripting, and at/cron to automate maintenance and configuration of UNIX/Linux systems and the applications that run on them. Also administer the internal DNS system for the whole IT infrastructure using Infoblox. Along with configuring and maintaining the system for DR access through DNS flips using an XML based system called DNSMon.

05/12 - 12/12

World Travel, Contracts, and Consulting Projects

Description: Worked IT projects of a wide variety including the setup of a low cost telecom bridge between international offices and the architecture of a VMware vSphere infrastructure for migrating 2000+ servers from 2 data centers into 2 racks in 1 data center.

01/09 - 05/09

Lanier Technical College

Title: Adjunct Instructor

Description: After hours I.T. instructor for Linux and UNIX.

02/06 - 04/12

Stonebranch

An international middleware software developer.

Title: Director of IT

Description: Designed and setup the infrastructure for a Apache/Tomcat/MySQL based Linux cloud services systems that provided services to multiple external customers as a SaaS solution. A system that started with physical devices in a Colo and them migrated to Amazon AWS, EC2, S3, and RDS. Managed the setup and configuration of the Data Center. Installed a network and system monitoring system and refreshed the network design. Implemented an OpenVPN system to support remote access (with mobile users and European offices) and Scalix email services. Setup a Cisco based SAP VPN to replace a ISDN connection, cost savings of $1,500 per month. Designed, setup, and managed a Virtual Machine environment for VDI, server consolation, and testing. Implemented a VOIP phone solution that cut telephony cost by 65%. Designed and managed the BIND DNS systems.

10/99 - 11/05

Prime Care Technologies

A hosting (SaaS) and IT consulting company that grew from the IT employees of HealthPrime. I was a founding member and a minority stock-holder in the company.

Title: Manager of Engineering

Description: Managed the setup and configuration of the Data Center and a small team in its maintenance. Designed, setup, and administration of the large Windows Terminal server farms, Tarantella arrays, Linux/Windows integrated file, print, and data servers, and all supporting systems (DNS, DHCP, NFS, WINS). Worked as a consultant for outside firms on a wide variety of systems. Managed over Linux and Windows servers internally and externally. Also did product/patch testing and trouble-shooting for BosaNova thin client systems. Implemented an OpenVPN system to support remote NAS and Exchange services. Designed and developed Linux (embedded) flash memory based appliance systems. Designed and managed the BIND DNS systems.

HealthPrime

A healthcare management company with about 60 nursing homes and 20 assistant living homes.

Title: Senior Network Engineer

Description: Senior part of a team to setup an IT infrastructure in the company. Was mostly responsible for the design, installation, integration, and management of Linux servers, Windows servers, a small terminal server farm, and a small Tarantella array (DNS, DHCP, NFS, WINS). The use of Linux, Samba, and Tarantella in the organization saved roughly $100,000. Designed and setup a Big Brother monitoring and notification system for the network. Also worked on Frame Relay, PC support, and their Data Center move.

05/99 - 09/99

Federal Reserve Bank

Title: Support Specialist (Temp)

Description: Accomplishments include the full administration of HP UNIX, upgrading, installation, and managing of the Check Imaging System. Helped streamline system maintenance by creating UNIX shell scripts that combined and automated functions.

EDUCATION:

Bachelor Degree

Auburn University at Montgomery (Montgomery, AL)

Business Degree in Management of Information Systems

Certificates

CompTIA Linux+

Alabama Industrial Development Training (Montgomery, AL)

Obtained certificates in basic and advanced UNIX System V Environment and SQL databases administration.

REFERENCES: Professional / Personal: Available upon request.

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