Property Manager Customer Service

Tanya Johnson

Shreveport, LA

Authorized to work in the US for any employer

Work Experience

Assistant Property Manager/Leasing Agent

Monarch Realty-Shreveport, LA

March 2023 to Present

As the Assistant Property Manager, you'll have the opportunity to showcase your exceptional organizational and interpersonal skills while providing administrative support, interacting with current and prospective residents, collecting rent, and coordinating prompt resident service requests

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Your passion for customer service and keen eye for detail will have a direct impact on creating a great living experience for our residents

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Serves as the right hand to your Community Manager, assisting in leading property management operations to ensure financial targets and compliance standards are met

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Enters and maintains accurate records in the property management software (ResMan) and completes transactions by entering all required transaction in a timely manner

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Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables

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Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue

Assistant Manager

Highmark Residential-Denton, TX

March 2021 to February 2023

Leasing, rent payments, evictions, marketing, etc

Property Manager/On-Site

Elm Tree Properties-Shreveport, LA

August 2016 to May 2022

This position handles complaints, comments and work orders from the tenants. I collect rent payments, and make deposits. I show apartments to future tenants. Completes lease paperwork, meet state safety codes; Contact resident who have not paid their rent, enter and pays invoice, and send make ready emails to maintenance

Personal Banker II

Community Trust Bank-Shreveport, LA

July 2008 to October 2015

paying and receiving teller, deposit, customer service, handle customer needs, vault teller, ATM balancing, loan payments, loan applications, mortgage payments, opening accounts Customer Service Rep/dispatcher

KCS RAILROAD-Shreveport, LA

February 1998 to July 2008

Interpreting and applying car services rules, demurrage, oral and written communications, typing, operation of CRT Machine while receiving data VIA telephone from customer and other personnel pertaining to car tracing. It requires way billing, car releases way billing and placement of car orders Loan Processor

Pioneer Bank & Trust/Capital One-Shreveport, LA

1988 to 1998

Duties were to prepare loan files and submit them to the mortgage lenders for approval, research loan applicants, and disburse loan proceeds after the loan is completed. Verify the accuracy and completeness of the loan application, prepare loan repayments plans and conduct background research on applicants. I was in the Collection Department before I was promoted to the Loan Mortgage Department. Machine Line Operator

Clear Shield-Shreveport, LA

February 1992 to April 1994

Operated the assembly line, loaded boxes, troubleshooting issues, monitoring production Education

Southern University of Shreveport in English/Algebra II Southern University at Shreveport - Shreveport, LA 1984 to 1986

Diploma in All required subjects

Northwood High School - Shreveport, LA

1980 to 1984

Bachelor's degree

Skills

• Algebra

• Banking

• Property Management

• Geometry

• Tutoring

• Yardi

• Math

• Office Management

• Insurance Sales

• Windows

• Property Leasing

• Customer service

• Marketing

• Banking

• Supervising experience

• Manufacturing

• Negotiation

• Leadership

• Cash handling

• Office management

• Property management

• Fair Housing regulations

• Yardi

• Front desk

• Typing

• Insurance sales

• Sales

• Communication skills

Certifications and Licenses

Life Insurance

2020 to 2022

Life Insurance License

Life Insurance License

Certified Property Manager

Certified Apartment Manager

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