Mechanical Engineering It Support

Daniel Kusi

Triangle, Virginia ***** *********@*****.*** 571-***-****

OBJECTIVE

Dynamic and motivated individual with a background in both Computer and Mechanical Engineering seeking challenging opportunities to leverage technical ability and practical experience in a dynamic work environment. Eager to contribute to the success of a forward-thinking organization.

EDUCATION

Kumasi Technical University, Kumasi Ghana 2015 - 2019

Associate Degree in Computer and Mechanical Engineering

CERTIFICATIONS

CompTIA A+

Mechanical engineering (plant Mechanic and automotive)

Satellite Installation

SKILLS

Proficient in ServiceNow, Knowledgeable in server management, Basics of Linux operating system, Familiarity with RAM, hard drives, and processors, Strong troubleshooting and problem-solving skills, Excellent communication and customer service abilities, Proficient in Microsoft Office Suite

WORK EXPERIENCE

Security Operations Officer Allied Universal Data Center security virginia, Ash-burn September 2023 - March 2024

Garda world security officer Amazon warehouse Fredisburg April 2024 to present

Executed duties as a security operations officer, ensuring the safety and security of the premises.

Conducted regular patrols and inspections to monitor for any security breaches or suspicious activities.

Implemented security protocols and procedures to safeguard assets and personnel.

Responded to alarms and emergency situations promptly, taking proper actions to mitigate risks.

Maintained detailed logs and reports of security incidents and activities for documentation and analysis.

IT Support MTN Ghana, Kumasi Ghana February 2019 - July 2019

Provided IT support to internal staff and customers, resolving technical issues promptly and efficiently.

Managed ticketing system to track and prioritize support requests, ensuring timely resolution.

Conducted network troubleshooting, including connecting cables and diagnosing connectivity issues.

Performed hardware repairs and maintenance, including fixing PCs and replacing faulty components.

Aided and supported customers through the call center, addressing inquiries and resolving issues effectively.

GEO POWER PLANT ENGINEERING COMPANY LIMITED June 2018 – Sept 2019

Provide mechanical support to engineering facilities, resolving technical issues promptly and efficiently.

Managed mechanical systems to track upcoming issues by use using preventive maintenance structure.

Conduct regular patrols to check the cleanness of the mechanical facility and how the system is performing on a regular basis.

Maintained detailed logs and reports of security incidents and activities for documentation and analysis.

K.M.A AUTOMOBILE MECHANIC COMPANY LIMITED July 2015 – Sept 2015

Perform basic care and maintenance, including changing oil, checking fluid level, and rotating tires. Explain automotive problems and repairs to clients.

conducting routine maintenance work aiming to vehicle functionality and longevity.

inspecting vehicle engine and mechanical/electrical component to diagnose issues accurately.

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