Customer Service Care

From: Joshua I. McHugh

*** ***** *****, ******** *****, VA 23452

PROFESSIONAL OBJECTIVE

I am seeking a challenging position with a progressive organization which will utilize my acquired training, expertise, and experience. I desire opportunities that reward performance with personal growth and career advancement.

SUMMARY PROFILE

I offer an outstanding background based on 17 years with extensive formal training in Customer Service and Management. I have hands-on experience demonstrating superior technical expertise and leadership initiative.

HIGHLIGHTS OF EXPERIENCE

Home Depot(2018-Present)

Responsible for identifying and selling products based on customer needs, including:

credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

Lowes Home Improvement Inc. Manager, L&G Customer Care (2013-2018)

Responsible for identifying and selling products based on customer needs, including:

credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

Wrote, Implemented, Provided oversight for an internal “training” program.

Purpose: a tool that provided a current employee an opportunity to advance if successfully completing all three Phases of program.

Proficient in Budgeting, Estimating and Planning Fixed Priced Contracts

Proficient in Solicitation and Proposal writing, as well as breakdown Performed

Employee evaluations

EXPERIENCED WITH

Microsoft Office 2000+

EDUCATION & TRAINING

Atlantic Shores Christian School (2008) Virginia Commonwealth University (2017)

REFERENCES

Stephen Wrenn 804-***-**** (Sales Operations Manager-Lowes)

Adam Runne 804-***-**** 5 (Outside Sales Representative-Electrical Equipment)

William Petterson 619-***-**** (Technical Business Analyst)

Ryan Berry 757-***-**** 12 (Sales Operations)

Timothy McHugh 757-***-**** (Senior Operations Manager, Glotech Inc.)

Christopher Dilkes 757-***-****

Contact this candidate