Customer Service Property Manager
Resume:
Cynthia Lehde-Lewis
Resident Property Manager
Anaheim, CA 92804
*************@*****.***
At my previous career I have kept a higher level in occupancy . In fact, i have been at 100% occupancy. I am always striving to reach this goal. I have greatly improved upon what I was giving at the time of my hiring. Also, after being properly trained, i received an A grade on my last audit for auction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Relief Manager/ Assistant Manager
TNT Management-Stanton, CA
May 2021 to Present
Leases through SiteLink. Audits. Customer services. Showcasing storage units and facility features. Marketing research for competitors. EOD and EOM paperwork. And much much more. Manager in Training
Circle K-Dana Point, CA
March 2020 to May 2021
Day to day operations training. Customer service. Leadership skills and being a team player. POS, audits, orders and daily reports.
Assistant Manager
Anaheim Fullerton Self and RV Storage-Anaheim, CA
September 2019 to December 2019
• Must give excellent customer service at all times.
• Conduct property walk throughs.
• Audits
• Accurately complete leases.
• Cash handling and banking.
• Show case unit to tenants.
• Marketing and follow up on leads.
• Cleaning
• Collection calls.
Resident Property Manager
Administrative Resources Corporation - EZ Storage-Buena Park, CA May 2018 to July 2019
Day to day running if entire site. Customer Service. Utilizing software and Computer systems to maintain optimal business expectations. Auction preparation on units. Cleanliness of entire site. Maintaining lease percentages at optimal levels. Demonstrate excellent leadership skills. Cash handling. Keeping leases in compliance with company procedures. Selling of goods and services. Security measures through reports and detach walks. Collections on a daily basis's. Communication through company email and reporting systems. Showing units to customers. Marketing to build new customers and business partners. Assistant Store Manager
Avenue Stores-Santa Ana, CA
September 2016 to May 2018
Responsible for supervising, training and coaching sales associates. Daily record keeping. Floorsets and promos. Weekly processing of payroll. Maintenance of store. Giving excellent customer service at all times. Cashiering. Opening and closing procedures. Inventory control and processing. Cashier/Sales Associate
Marshall's-Huntington Beach, CA
November 2014 to September 2016
Responsibilities
Sales associate and also cashier.
Accomplishments
I have given excellent customer service. Use great cash handling skills. Skills Used
Cash handling expertise. Most important I use my excellent interpersonal skills to give customer excellent service.
Assistant Manager
Advance America-La Mirada, CA
July 2007 to January 2012
Responsibilities
Assisted customers with receiving pay day loans. Processing payment document through register and computer systems. Ensuring store was in compliance with state and federal laws. Collection calls and marketing. Preparing customers tax papers during tax season. Audits on registers, safe and booking. Daily banking stops.
Accomplishments
Made store customer base grow with marketing strategy. Made collection on customer debt. Kept store in compliance with laws at all times.
Skills Used
Great customer service. Daily multi tasking. Use of communication skills both written and spoken. Completed audit on cash drawers, safe and paperwork daily. Kept the store presentable and clean at all times.
Co-Manager
The Avenue-Whittier, CA
November 2006 to July 2007
Responsibilities
Assist sales associates with helping customers. Guided our team to complete task correctly and in a timely manner. Promoted The Avenue Credit Card. Balanced registers and safe daily. Daily banking responsibilities. Audits and bookkeeping of sales records and funds. Doing floor sets and visual displays. Set sales up correctly. Being aware and controlling issues shrink and theft. Counseling employees when needed and praising them as well.
Accomplishments
Successfully promoted their credit card. Controlled cash overages and shortages. Improved the displays and floor set which improved sales. Organized records and store merchandise. Skills Used
Good communication skills, both written and oral. Good time management skills and organizational skills. Excellent cash handling and bookkeeping skills. Use my vision of up to date styles and trends to do displays. Updated floor sets and sale set to be more attractive to customer. Excellent customer service and sales skills.
Senior Assistant Manager
Dressbarn-Cerritos, CA
October 2002 to August 2006
Responsibilities
Assist sales associate with customer service. Train employees including Assistant Managers. Conduct audits on registers and safe. Audit on daily sales reports. Booking and processed payroll. Counseled employees. Interviewed applicants. Handled multiple floor set in a day and displays. Controlled inventory and shrink issues. Promoted credit card. Did multiple fashion shows out side store. Ensured employees I managed completed assigned work properly and in a timely manner. Improved sales and set sales up on floor attractively.
Accomplishments
I help the store control inventory. Raised the sales in the store with greats customer service and visually appealing displays and floor sets. Trained employees correctly. Aided them whenever they had a question or needed help. Was employee of the month several times. Skills Used
Customer service skills. The ability to communicate written and orally. Good training skills. Great visual designs with floor set, displays and set up of sales. Use of my ability to control inventory and any shrink issues. Including cash handling and bookkeeping issues. High standards for cleanliness. Education
Associates Degree in Business Administration
Cerritos College - Norwalk, CA
1991 to 1998
Skills
• Retail Management, customer service, and merchandising (10+ years)
• Property Management (2 years)
• Accounts Payable (2 years)
• Marketing (10+ years)
• Yardi (2 years)
• Real Estate
• Accounting (10+ years)
• Office Management (4 years)
• Management (10+ years)
• Microsoft Word (5 years)
• Onesite
• Word (8 years)
• Customer Service (10+ years)
• Excel (2 years)
• credit (8 years)
• Cash Handling (10+ years)
• Merchandising (10+ years)
• Payroll (10+ years)
• Retail (10+ years)
• Retail Management (10+ years)
• Sales (10+ years)
• Scheduling (10+ years)
• Team Building (10+ years)
• Microsoft Excel (5 years)
• Receptionist (10+ years)
• Inventory (10+ years)
• training (10+ years)
• Operations (10+ years)
• Site Link (Less than 1 year)
• Yardi (1 year)
• Property Leasing (2 years)
• Assistant Manager Experience (10+ years)
• Multi-line Phone Systems (5 years)
• Personal Assistant Experience
• Leadership Experience (10+ years)
• Supervising Experience (10+ years)
• Interviewing (10+ years)
• Pricing (10+ years)
• Conflict Management (10+ years)
• Store management
• Accounts Receivable
• Event Planning
• Computer literacy
• English
• Leadership
• Customer service
• Leadership
• Sales
• Supervising experience
• Cash handling
• POS
• Retail sales
• Conflict management
• Store management
• Pricing
• Cash register
• Marketing
• Training & development
• Interviewing
• Accounts receivable
• Front desk
• Payroll
• Bookkeeping
• Office management
• Property management
• Merchandising
• Personal assistant experience
• Yardi
• Accounts payable
• Store management
• Site Link
• Property leasing
Links
http://*************@*****.***
Certifications and Licenses
Driver's License
Additional Information
I have received many accommodations for my customer service and management skills. I have over 25 years in retail with most of the time in supervisor/management position. In my current career I have Property Management skills. I also have had PBX experience and executive assistant experience over the years of my employment. Thank you for your time and consideration. Sincerely,
Cynthia F. Lehde-Lewis
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