Customer Service Data Entry

Violet Litchford

*****************@******.*** 910-***-**** Fayetteville, NC

SUMMARY Dedicated professional seeking Billing Representative role with 8 years of experience in customer service and claims processing. Proven expertise in managing patient account balances and pharmacy claims, ensuring accuracy and compliance. Strong analytical and communication skills, adept at utilizing software tools for efficient data entry and documentation. WORK EXPERIENCE Main Event Fayetteville, NC

Bartender/Trainer/Prep Cook Jun 2023 - Present

• Ensure compliance with legal age requirements and maintain a comprehensive knowledge of alcohol pairings and taste profiles to enhance customer experience.

• Prepare and serve a wide range of traditional and sophisticated beverages while efficiently processing customer payments.

• Manage inventory and maintain cleanliness of bar supplies to support seamless operations.

Continuum Global Solutions Remote

Remote Customer Care Representative (CCR) Mar 2022 - Feb 2024

• Processed prescription orders and refills accurately, ensuring timely delivery and exceptional customer service.

• Resolved issues related to insurance claims, order delays, and prescription discrepancies, improving customer satisfaction.

• Collaborated with pharmacists and healthcare professionals to ensure medication accuracy and adherence to pharmacy policies.

• Utilized pharmacy management software to maintain detailed records of customer interactions, supporting compliance and future reference. Fairfield Inn & Suites Fayetteville, NC

Bartender Mar 2022 - May 2023

• Mixed and served a variety of drink orders while ensuring compliance with age verification and beverage regulations.

• Managed inventory, processed payments, and maintained cleanliness of bar supplies to ensure efficient bar operations.

• Collaborated with customers to inform them of specials and handle food orders, contributing to enhanced customer satisfaction. PNC Financial Services Group Fayetteville, NC

Customer Service Representative (Remote) Mar 2020 - Feb 2022

• Addressed customer inquiries and ensured timely follow-up, enhancing overall client satisfaction across multiple communication platforms, including phone, email, web portal, and chat.

• Processed and managed documentation related to merchandise, price adjustments, customer returns, and cash register operations, contributing to accurate record-keeping and reporting.

• Identified opportunities for process enhancements and promoted best practices, supporting continuous improvement initiatives within the customer service team.

Mash House Brewery Fayetteville, NC

Server/Trainer/Prep Sep 2018 - Feb 2021

• Ensured compliance with food handling and sanitation standards, maintaining a clean and safe dining environment.

• Delivered accurate menu information and made meal suggestions to enhance customer decision-making and satisfaction.

• Performed regular cleaning and restocking duties, including setting up dining areas and replenishing service stations.

Applebee's Fayetteville, NC

Waitress Trainer Jan 2017 - Mar 2020

• Evaluated operational performance to determine training requirements and collaborated with management to develop comprehensive training plans.

• Mentored and guided waitstaff by addressing service-related inquiries and fostering a positive work environment.

• Enhanced customer service standards, positively influencing the overall dining experience.

Garrett Mechanical Fayetteville, NC

Remote Customer Service Representative Jan 2018 - Feb 2020

• Delivered accurate and timely product and service information, enhancing customer satisfaction and loyalty.

• Addressed and resolved customer inquiries, ensuring effective communication and follow-up on interactions.

• Employed various software tools for efficient data entry and quality control, contributing to improved service delivery.

Foodlion Fayetteville, NC

Customer Service Representative Feb 2017 - Mar 2018

• Delivered effective solutions and recommendations to address customer concerns, ensuring swift and efficient resolution of complaints.

• Trained and mentored cashiers in sales and customer service techniques, enhancing team performance and problem-solving abilities. EDUCATION Fayetteville Technical Community College Associate's degree, Forensic Science

Fayetteville, NC

Present

Seventy First High School

Diploma

Fayetteville, NC

CERTIFICATIONS Food Handler Certification, ServSafe Bartending Apr 2022

Sales skills Oct 2023

Food service: Customer situations Jun 2022

Call center customer service Dec 2022

Recruiting Oct 2023

Food service: Customer situations Nov 2022

Cleaner fit May 2022

Data entry: Attention to detail Jun 2024

Food safety May 2022

Retail customer service Apr 2022

Administrative assistant/receptionist Nov 2022

Customer focus & orientation May 2022

Customer service Sep 2023

Attention to detail Oct 2023

Retail customer service Aug 2022

Work style: Reliability Apr 2022

Front desk agent (hotel) Nov 2023

SKILLS Guest Relations • Verbal Communication • Sales and Marketing • Upselling Products • Payment Processing • Analytical Thinking • Multi-Line Telephone Setup • Microsoft Office • Prioritization Skills • Food Handling • Bartending • Pos • Catering • Profit & Loss • Restaurant Management • Human Resources

• Guest Services • Quality Control • Cold Calling • Serving Experience • Banquet Experience • Host/Hostess • Leadership • Cooking • Customer Service • Sales • Restaurant Experience • Documentation Review • Windows

• Interviewing • Management • Food Safety • Merchandising • Typing • Cash Management • Software Troubleshooting • Hotel Experience • Root Cause Analysis • Hospitality • Technical Support • Operating Systems • Payroll • Computer Networking • Business Analysis • Help Desk • Conflict Management

• Front Desk • Clerical Experience • Medical Terminology • Hipaa • Personal Assistant Experience • Communication Skills • Data Entry • Microsoft Excel

• Microsoft Word • Editing • Data Analysis Skills • Microsoft Access • Writing Skills • Office Experience • Floral Design • English • Organizational Skills • Retail Sales • Social Media Management • iOS • Mac OS • Google Docs

• Millennium • Microsoft Outlook • Phone Etiquette • Time Management • Physiology Knowledge • Telemarketing • Schedule Management • Accounting

• Shift Management • Patient Observation • Patient Care • Google Suite • Product Demos • Working With People With Disabilities • Salesforce • Data Science • Customer Relationship Management • Search Engines • Live Chat

• Virtualization • Inside Sales • Recruiting • ServiceNow • ConnectWise • Administrative Experience • Bookkeeping • QuickBooks • Filing • Analysis Skills

• Accounting Software • Xero • 10 Key Typing • Customer Support • Ai • Slack

• Relationship Building • Attention To Detail • Problem-solving

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