Store Manager Customer Service
Resume:
Leticia Rodriguez
Store Manager
South Gate, CA *0280
*************@*****.***
Self-starter with the ability to analyze business operations and recommend strategies for improvement. Seeking a stimulating position that utilizes my skills and experience. Authorized to work in the US for any employer
Work Experience
Store Manager
CVS Health Retail - Lawndale, CA
July 2015 to Present
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensuring high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed
Store Manager
Viva Movil - Norwalk, CA
2013 to 2014
Actively manage and motivate sales team, to ensure quotas are met
* Provide effective performance feedback
* Ensure all operational and procedural objectives are met
* Handle all escalated customer service issues with professionalism Store Manager
Bath and Body Works - Torrance, CA
2011 to 2013
Demonstrates the core values of the brand.
* Coaches and develops team to the next level.
* Maintains a diverse team who provides excellent service.
* Committed to the brand metrics to drive results.
* Constantly evolving to meet the brand/customer expectations. Assistant Store Manager
Bath and Body Works - Redondo Beach, CA
April 2011 to October 2011
Assistant store manager in sales development, taking initiative to meet with staff to enhance knowledgeable responses to customer questions
* Entrusted with daily operations, including preparing for promotional events and dealing with customer related issues
* Maintain visual standards
* Demonstrate strong commitment to management team approach Store Manager
Lane Bryant - Torrance, CA
2000 to 2010
sales development, taking initiative to meet with staff to enhance knowledgeable responses to customer questions
* Entrusted with daily operations, including preparing for promotional events and dealing with customer related issues
* Maintain visual standards
* Demonstrate strong commitment to management team approach Education
B.A. in Business Administration
University of Phoenix - La Mirada, CA
2006
High School Diploma
Thomas Jefferson High School - Los Angeles, CA
1992
Skills
• Retail management
• Management
• Supervising experience
• Store Management Experience
• Profit & Loss
• Cash Handling
• Payroll
• Business Analysis
• Merchandising
• Operations Management
• Recruiting
• Business Requirements
• Leadership
• Sales
• Store management
Languages
• Spanish - Fluent
Additional Information
• Competent team member and detail oriented with extensive bilingual English-Spanish skills.
• Dedicated to achieving business objectives and ability to work efficiently under pressure.
• Quick learner well organized, able to multi-task, with exceptional customer service skills.
• Proficient in Word, Excel and Power Point
Contact this candidate