Customer Service/retail
Resume:
Catherine Wiebersch
Allen, TX *****
************@*******.***
Professional Summary
I am a US Air Force Intel veteran looking to find a career utilizing my many skills. I have 20+ years of experience in the service/retail/customer service industry. I have a STRONG background in sales & management.
Authorized to work in the US for any employer
Work Experience
Owner and Operator
Cat's K9s & More-Allen, TX
April 2018 to Present
• Pet industry
• Cater to all pets
• Walks
• Drop ins
• Boarding
• House sitting
• Day care
• Pet taxi
• Homemade treats
• Marketing
• Networking
• Social media
General Store Manager
Smoothie King-Frisco, TX
August 2024 to December 2024
• Train & develop my team
• Customer service
• Operations (inventory, ordering, scheduling, etc)
• Maintain a clean & safe work environment
Associate
The Artisan Craft Kitchen-Dallas, TX
February 2024 to August 2024
• Food preparation
• Customer service
• Taking orders for in store & take out
• Money handling
• Cleaning
• Side work
• Open/close the restaurant
Range Security Officer Lead, Counter, Floater
DFW Gun Range-Dallas, TX
August 2023 to February 2024
As an RSO lead I:
• Trained any new RSOs
• Made & implemented the daily RSO schedule
• Worked closely with the shift managers, general manager, & owner
• Safety was the number one priority
• I made sure my team & customers were following the range rules as well as gun safety
• Provided 20 minute gun safety courses to new shooters
• Tended the counter which included customer service, sales, upselling, and 4473 background checks Since being hired I:
• Rewrote the employee & RSO handbook
• Designed & implemented RSO training
• Reworked & labeled the rental gun wall
• Detail cleaned & created a cleaning schedule
• Created policy forms
• Rearranged ammo & the ammo room
• Performed weekly ammo inventory
• Was one of the few entrusted to perform background checks for gun purchases Store Manager
Lush Cosmetics-Plano, TX
October 2018 to September 2021
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new employees
• Performed official money count every day
• Coordinated schedules and assigned employees' shifts
• Managed a staff of Up to 20 employees
• Conducted training sessions
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships
• Inventory
• Visual merchandising
• Product knowledge/sales
• Managed social media
Store Manager
Pet Supplies Plus
June 2017 to April 2018
• Hire & train staff
• Coaching & 30 day action plans
• Operations (reports, payroll, scheduling, budgeting, etc)
• Ordering & inventory control
• Customer service
• Build out (built & set up a new store)
• Metric driven
General Manager
Pooch Hotel
August 2016 to April 2017
Richardson
• Hired, trained, & promoted a new team
• Facility improvements
• All operations (reports, payroll, scheduling, budgeting, P&L reporting, expense reporting, etc)
• Security, safety, & care for all dogs
• Event planning & execution
• B2B partnerships
• Customer service & re-engagement
Store Manager
Origins-Willow Bend, TX
September 2013 to August 2016
Highland Village, Highland Village TX; Northpark Mall, Dallas TX
• Northpark moved in the company from number 5 in volume to number 3
• Improved all audits with the lowest shrink
• Improved all stores in sales and or sales metrics
• Hired, trained, & promoted 9 people into management in 3 years
• Handle all operations of the store (scheduling, payroll, reporting, supplies, inventory adjustments, etc)
• Performed top in sales & on the top 20 w/passing sales metrics General Manager
Teavana-Dallas, TX
March 2013 to September 2013
• Within 6 weeks of an 18-week program I was offered a 1.5 million dollar store, the 2nd largest in our area
• Hired, trained, and promoted the staff to include management
• My store trended up & I made my personal goals.
• Handled all operations (scheduling, payroll, reporting, supplies, inventory adjustments etc) Manager/Area Manager/Auditor
Journeys-Grapevine, TX
June 2011 to March 2013
Firewheel, Garland TX; Golden Triangle, Denton TX; Hulen Mall, Fort Worth TX
• As an auditor I was responsible for conducting inventory for our district & any internal/external shrink issues.
• As an area manager I ran my own store & had other stores under me. I was the middle person between the managers & the district manager. I was in charge of hiring/terminating, meetings/training, store visits, merchandise allocating, etc.
• Cleaned, organized & kept all stores grand open ready. My store was always the standard for corporate visits.
• Revamped 3 stores that failed audits to audit excellence
• Hired & trained staff to include 3 store managers
• Increased sales and or sales metrics in all stores. Education
Bachelors in Criminal Justice
Columbia College
Associates in Arts in Business Management
Tarrant County College Arlington
Skills
• CPR
• Assistant manager experience
• Event Planning
• Security
• Cash handling
• Filing
• Math
• Team management
• Profit & Loss
• Retail Management
• Data entry
• Management
• Financial management
• Product demos
• Google Suite
• Payroll
• Marketing
• Interviewing
• Supervising experience
• Word processing
• Event marketing
• Animal handling
• Time management
• Military
• Sales
• Microsoft Office
• Retail sales
• Hospitality
• Management
• Senior leadership
• Writing skills
• Conflict management
• Key Holder
• Merchandising
• Store Management Experience
• Food service
• Report writing
• Profit & loss
• Pet care
• 10 key typing
• Phone etiquette
• Social media management
• Guest services
• Customer service
• Animal care
• Microsoft Outlook
• Direct sales
• Presentation skills
• Computer skills
• Restaurant experience
• Cleaning
• Assistant Manager Experience
• Law enforcement
• Security analysis
• Front desk
• Store management
• Microsoft Excel
• Event planning
• Kitchen experience
• Accounting
• Social Media Management
• Pet Care
• Cash register
• Fashion retail
• Leadership
• Typing
• Barista experience
• Communication skills
• Teaching
• First aid
• Inventory control
• Organizational skills
• Budgeting
• Microsoft Word
• Budgeting
• Analysis skills
• Upselling
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E3
October 2001 to November 2003
Information operation security analyst
Certifications and Licenses
TABC Certification
February 2024 to February 2026
Food Handler Certification
February 2024 to February 2026
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