Customer Service Warehouse Operations

Walbert R. Dale

Cell: +302-***-****, *************@*****.***

Self-motivated, hardworking, success in self-management, critical thinking, problem solving, conflict resolution, mentoring, communicates effectively and a demonstrated ability manage cohesive. On a quest for the next level of success.

AREAS OF EXPERTISE

Customer Service

Warehouse Operations

Problem Resolution

Time Management

Training

Mentoring

Multi-tasking

Team Oriented

Safety Standards

OSHA Standards

Microsoft Office Suites

Attention to Detail

PROFESSIONAL EXPERIENCE

McLane, Carney’s Point, NJ July 2022 to Present

Cigarette Palletizer

Operated and maintained automated palletizing equipment to efficiently stack and organize cigarette products, ensuring accurate order fulfillment and adherence to safety standards.

Conducted regular quality checks and inspections of palletized products, verifying packaging integrity and product labeling to minimize errors and ensure compliance with company guidelines.

Collaborated with warehouse teams to manage flow of inventory, manage storage, and load finished pallets.

Target, Logan Township, NJ January 2022 to July 2022

Warehouse Associate

Received, sort, and stock inventory, ensuring accurate placement and timely retrieval of products to meet daily distribution goals.

Operated forklifts and pallet jacks to safely move large quantities of merchandise.

Work with team members to fulfill orders, ensuring quick processing and accurate packaging of products to meet customer satisfaction and delivery deadlines.

Amazon, Philadelphia, PA July 2020 to January 2022

Warehouse Supervisor

Managed and supervised the daily activities of Warehouse Associates in the fulfillment of customer orders and general warehouse operations.

Ensure customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Train warehouse workers and ensures understanding of organization and operation policies and service guidelines.

Coordinate entire shipping process from customer order to delivery.

Assisted and maintained appropriate inventory levels and product loss control.

Retro Fitness, Staten Island, NY November 2020 to March 2021

Gym Supervisor

Managed all daily operations including personnel, gym activities, schedules, and customer relations.

Prepared contract forms, obtained signatures, collected deposits, and issued membership cards to patrons accepting plans.

Performed clerical duties and established policies and procedures.

Promoted and recommended fitness training or coaching to gym customers.

The Shelter, Staten Island, NY November 2017 to July 2020

Mentor and Janitorial Maintenance

Ensuring effective and timely completion of janitorial operations specific to the assigned areas.

Work directly with youth and families in the community. Role model appropriate behaviors, and offer emotional support.

Complete daily and special cleaning projects, address any cleaning needs as they arise.

Perform make-ready on client rooms including cleaning, changing linens, filling inventory items for client living spaces.

Circuit City, Staten Island, NY March 2014 to November 2017

Sales Associate

Managed all cash and credit transactions in the department, monitoring the point-of-sale accuracy for the department.

Maintained all sales and inventory records accurately, which resulted in highly consistent department profits and inventory control.

Provided quality customer service daily with the sales and any questions in regards to products.

Trained and mentored part-time, season, and new full-time associates.

EDUCATION AND CREDENTIALS

Bachelors of Science, Criminal Justice

College of Staten Island, NY

Studied Business Management 40 Credits

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