First Aid Driver's Licenses

Fadi Dalal

Phone No:009***********

Email: ***********@*****.*** Marital Status: Married

Date of Birth: 11/28/1977 Driver's License: Group E CAREER OBJECTIVE:

Highly skilled Spa & Recreation Manager with over 20 years of diverse experience in leading high-end resorts and hotels. Passionate about delivering exceptional guest experiences through superior spa treatments, wellness programs, and recreational activities. Proven track record in managing and training teams, optimizing operations, and increasing guest satisfaction. Seeking a leadership role to contribute to a dynamic, customer-focused environment that values quality service and sustainable hospitality practices. EDUCATION:

PROFESSIONAL EXPERIENCE:

CERTIFICATIONS AND TRAININGS:

Massage

Training Courses at Phytomer Company

Massage

Training Courses at Movenpick Hotel Resort

Be My Guest

Training at the Intercontinental Hotel

First Aid

(Rescue and First Aid) attended in 2000

Etiquette

Course attended at the Aqaba Movenpick Hotel & Resort in 2000 First Aid

Course (Civil Defense), attended at the Aqaba Movenpick Hotel & Resort in 2001 Guest Courtesy

Training at the Movenpick Hotel & Resort

Best Impression in Hospitality training

Computer Literate

Aqaba Secondary School (Literature

Stream) — 1995 - 1996

Recreation & SPA Manager Holiday Inn Jordan Dead Sea Resort (IHG) June 2023 – Present

Oversee Recreation and Spa Operations:

Manage the day-to-day operations of the resort's recreational facilities and spa services to ensure high standards of quality and customer satisfaction.

Team Management:

Lead, motivate, and train a team of recreation staff, spa therapists, and support staff to deliver exceptional guest experiences.

Guest Experience Management:

Monitor guest feedback, address complaints, and implement strategies to enhance customer satisfaction and loyalty. Program Development:

Design and implement recreational and wellness programs, activities, and treatments to cater to diverse guest needs. Budgeting & Cost Control:

Manage departmental budgets, ensuring financial goals are met through effective cost control, inventory management, and revenue generation.

Health & Safety Compliance:

Ensure that all activities and services comply with safety standards and health regulations, maintaining a secure environment for both guests and staff.

Recreation Program Coordination: Developed and coordinated a wide range of recreational activities for both adults and children, ensuring guests have a variety of entertainment options. Staff Training & Development: Managed recruitment, training, and performance appraisals for recreation staff, ensuring all employees met performance standards and resort expectations. Guest Engagement: Engaged with guests to promote participation in resort activities, ensuring satisfaction and fostering positive experiences through personal interactions.

Operational Efficiency: Oversaw the daily operations of the recreation department, ensuring activities ran smoothly and all equipment and resources were properly maintained.

Collaboration with Other Departments: Worked closely with the food and beverage, front office, and housekeeping teams to ensure seamless guest services and activity coordination. Budget & Resource Management: Assisted in creating and managing the recreation department’s budget, ensuring the efficient use of resources and achieving financial objectives.

Cluster Recreation & SPA Manager at Grand Tala Bay Resort & Marina Plaza Hotel and Oryx Hotel (JPTD) Hotels Group

March 2017 – January 2022

Strategic Leadership: Directed the overall recreation and spa strategies across multiple properties, ensuring consistency in service delivery and guest experience.

Innovation: Spearheaded the development of new wellness programs and activities, blending traditional therapies with modern trends to attract diverse clientele.

Operational Excellence: Streamlined operations across the cluster, optimizing resources and enhancing efficiency in delivering spa and recreational services.

Guest-Centric Solutions: Personalized guest experiences by offering tailored recreation and spa services, responding to specific needs and preferences.

Cross-Functional Collaboration: Fostered strong relationships with hotel management and other departments, ensuring a unified approach to guest satisfaction and operational goals. Financial Stewardship: Managed budgets and financial performance for recreation and spa services, ensuring profitable growth while maintaining high-quality standards.

Recreation Manager at the Grand East Hotel

January 2017 and March 2017

Programmed - Developed and coordinated recreational activities for guests. Supervised - Managed the daily operations of leisure facilities and events. Curated - Designed and implemented engaging schedules for diverse guest interests. Trained - Instructed staff on hospitality standards and guest engagement techniques. Monitored - Ensured safety, cleanliness, and quality of recreational spaces and activities. Facilitated - Fostered positive guest experiences by providing excellent customer service. Assistant Recreation & SPA Manager at Lagoon Dead Sea Hotel April 2016 to January 2017

Assisted - Supported the Recreation & SPA Manager in daily operations and staff coordination. Optimized - Enhanced guest experiences by organizing wellness and leisure programs. Oversaw - Managed guest services within the SPA and recreation departments, ensuring high standards. Curated - Designed personalized SPA treatments and recreational activities tailored to guests' needs. Evaluated - Assessed guest satisfaction and feedback to improve services and offerings. Collaborated - Worked with other departments to integrate SPA and recreational activities into hotel packages. Recreation & SPA Manager at Marina Plaza Hotel (Aqaba – Tala Bay) March 2008 to March 2016

Directed - Led the overall operations of the SPA and recreational facilities, ensuring excellence. Innovated - Developed new wellness programs and recreational activities to attract guests. Supervised - Managed a team of SPA therapists and recreation staff to ensure high-quality services. Enhanced - Elevated the guest experience by maintaining top-tier facilities and personalized services. Promoted - Marketed SPA and recreation packages to increase bookings and guest engagement. Coordinated - Organized events and activities, collaborating with other departments to ensure seamless execution. Sales & Marketing Manager at Sindbad Marine & Transportation November 2006 to March 2008

Spearheaded - Led the development and execution of sales and marketing strategies. Negotiated - Engaged with clients and partners to secure contracts and enhance business opportunities. Analyzed - Assessed market trends and competitor activities to inform strategic decisions. Promoted - Increased brand visibility through targeted campaigns and outreach. Generated - Created leads and opportunities through proactive sales efforts and networking. Collaborated - Worked with cross-functional teams to align marketing initiatives with sales goals. Recreation Manager Crowne Plaza Jordan Dead Sea Resort & SPA (IHG) January 2022 – June 2023

Spa Management Recreation Program Planning Team Leadership & Staff Training Budget Management Guest Services & Relations Wellness & Fitness Programming Massage Therapy Techniques Health & Safety Compliance First Aid & Emergency Response Event Planning & Coordination Marketing & Sales Strategies Customer Satisfaction Optimization Sports Coaching Yoga & Aqua Aerobics Instructor Spa Treatment Planning Inventory & Resource Management Time Management Multitasking & Prioritization Staff Motivation & Development Conflict Resolution SKILLS:

Welcomed - Greeted guests and ensured a warm, professional first impression at the spa. Advised - Provided expert recommendations on treatments and therapies based on guest needs. Administered - Delivered spa treatments, including massages and skincare services, to clients. Scheduled - Managed appointments and coordinated treatment timings for seamless guest experiences. Maintained - Ensured cleanliness and organization of treatment rooms and spa facilities. Upsold - Promoted additional services and products, enhancing the overall spa experience for guests. Lifeguard at Movenpick Aqaba Hotel

September 2000 to May 2005

Monitored - Observed pool and beach areas to ensure guest safety and prevent accidents. Rescued - Responded swiftly to emergencies, providing life-saving assistance when necessary. Enforced - Applied safety rules and regulations to ensure a secure environment for all guests. Trained - Educated guests on water safety practices and pool etiquette. Assisted - Helped guests with water-related activities, ensuring comfort and safety. Inspected - Regularly checked pool equipment and facilities for proper functioning and safety standards. Coach at Aqaba Gulf Club

1997 to 2002

Instructed - Provided coaching and training to athletes, enhancing their skills and performance. Mentored - Guided and supported team members in both athletic and personal development. Developed - Created training programs tailored to individual and team goals. Evaluated - Assessed athletes' progress and adjusted training plans accordingly. Motivated - Inspired and encouraged team members to achieve their full potential. Organized - Coordinated practice sessions, matches, and events to ensure smooth operations. Beach Attendant at Palm Beach Hotel

1995 to 1997

Assisted - Provided exceptional customer service to guests on the beach, ensuring comfort. Maintained - Kept the beach area clean, organized, and free of debris for guest enjoyment. Set-up - Prepared beach lounges, umbrellas, and equipment for guest use. Monitored - Supervised beach activities to ensure guest safety and adherence to hotel guidelines. Guided - Directed guests to the best spots for sunbathing, swimming, or recreational activities. Provided - Delivered refreshments and amenities to guests, enhancing their beach experience. General Coordinator of the Sports Committee at the Intercontinental Aqaba Hotel. Member of the Jordanian National Fins Swimming Team, participating in several International Championships at both local and international levels.

Member of the Gulf Sports Club Football Team since 1991, representing the South team in various competitions. Extensive knowledge in Food and Beverage Services, gained through supporting the Movenpick Hotel and Resort. Expertise in massage techniques, including providing support to the massage center during peak periods at Movenpick Hotel & Resorts, Aqaba.

Advanced proficiency in Swedish training sports.

Strong experience in training Aqua Aerobics, Aerobics, Yoga, Zumba, animation activities, and swimming. Highly skilled in Swedish, Thai, Shiatsu, Reflexology, Sports, Aromatherapy massage, and Dead Sea treatments. Multiple prizes earned from various sports competitions. Received numerous appreciation letters from satisfied guests. Successfully saved lives in drowning incidents.

ADDITIONAL PROFESSIONAL EXPERIENCES AND REFERENCES: LANGUAGES:

Arabic – Native Speaker

English – Very Good

Spa Receptionist & Therapist at the Intercontinental Aqaba Hotel (IHG) May 2005 to November 2006

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