Customer Service Accounts Payable
Resume:
Alnardo Fuentes
Lakeland, FL *****
******@***.***
Motivated Customer Service-Collector specializing in all aspects of customer service to include experience BI Auto Adjuster. Currently studies as Fire Inspector I.
Negotiate peaceful resolutions of all collection’s accounts with an emphasis on fairness and thoroughness.Trustworthy, dependable and team player.
Work Experience
Credit Specialist
Marriott Vacation Club International- Lakeland, Fl
03/2021-Present
General Finance and Accounting, Credit History.
Access computerized financial information to answer general questions, as well as those related to specific accounts.
Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies including credit reporting and credit tradeline contacting and working with appropriate individuals to obtain the necessary information.
Record and store information using computers with business processing software.
Keep team leads/managers/directors abreast of trends and issues or status of work.
Monitor and run credit reports and queries as appropriate.
Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes.
Collection Specialist.
Marriott Vacation Club International - Lakeland, FL
03/2021- 08/2022
Provide daily customer service inbound-outbound calls regarding loans, answer all questions needed. Collect pass due payments and future monthly payments, provide daily forms requested by owners.
Customer Service Adm Manager
Marriott Vacation Club International - Lakeland, FL
09/2019- 12/2020
Analysis, auditing, budgeting, forecasting, programming, research, report generation. Solve and makes decisions on standard/routine business requests with limited risk.
Work to enhance the organization’s capabilities through effective staffing and development of others.
Participate in special projects, enhancement testing, and reporting as needed. Daily training done when needed, approve weekly time sheet, weekly time off-vacation. Answer associate’s emails monitor associates’ daily task. Coordinate Month End process for Portfolio Services Department.
Collection Specialist- Team Lead
Marriott Vacation Club International - Lakeland, FL
05/2018-09/2019
Serve as a technical expert on collection matters for team members. Assist manager with various.
reporting and scheduling tasks. Provide coaching to team members and perform quality assurance.
checks on production when needed. Pursue collections and keep accounts current by contacting.
customers via telephone or email. Act as primary contact for collection issues.
Collection Specialist.
Marriott Vacation Club International - Lakeland, FL
04/2017-05/2018
Provide daily customer service inbound-outbound calls regarding loans, answer all questions needed. Collect pass due payments and future monthly payments, provide daily forms requested by owners.
Auto Account Manager
State Farm Insurance - Lakeland, FL
2016 to 2017
Account manager for auto insurance, renters’ insurance, homeowners’ insurance, health insurance & Life Insurance, sales, customer service, coverage review, research credit reports for evaluation of insurance coverage, negotiations.
Bodily Injury Specialist
First Acceptance Insurance-Contract - Tampa, FL
2016 to 2016
Daily task of all claim's lines regarding auto liability accidents to include bodily injury, settlements,
negotiations, litigations, and suits. Daily investigation, collections, and subrogation. Maintain a daily diary of over 200 files.
Field Claims Specialist 620
Specialty Group Inc-Contract - Orlando, FL
2015 to 2015
Conduct daily field work regarding auto claims to settle, investigate, interview, scene photos, all work.
related to auto claims investigation.
Bodily Injury Adjuster/ All Lines 620 / State Florida
Direct General Insurance - Tampa, FL
2014 to 2015
Georgia, North Carolina
Daily task of all claim's lines regarding auto liability accidents. Daily investigation fraud and EUO
when needed and interviews, litigations and report writing. Verified coverage available for all claims.
Maintain a daily diary of over 125 files.
Claims Adjuster/ BI Adjuster/ SIU
Geico Insurance - Lakeland, FL
2001 to 2014
Review, investigate, litigation and settle automobile liability claims as well medical claims for over 200 file.
Maintain a full desk pending along with continual attorney and adverse carrier negotiation and
requests, along with compliance with state statutes. Assist SIU department regards fraud related to medical clinics and stage auto accidents translate EUO and health clinic investigation.
Education
High school or equivalent in General Tomas C. Ongay – Bayamon PR 1985-1988
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