Customer Service Process Improvement
Resume:
Wendy Young
Fullerton, Ca. *****
********@*****.***
SUMMARY OF QUALIFICATIONS
Senior Payroll professional with over 20 years of experience managing Payroll, Benefits, HRIS operations and Project management. Specialized in resolving any payroll issues, implementations’, process improvement, training, state and federal laws. I have made a positive impact with all levels of personnel by utilizing my strengths in relationship building, customer service, diversity and the ability to handle complex problems using outstanding organizational and time management skills.
SKILLS
ADP WFN v19 Benefits Administration Payroll Management
Process Improvement Customer Service Systems Conversions
Payroll Taxes Training / Development Employee Relations
Workday Organization/Communication TLM Management
Detail-Oriented Certified Payroll/LCP Tracker Symitar PROFESSIONAL EXPERIENCE
Freelance Payroll Manager/Supervisor Consultant January 2012 – Present
Manage all aspects of payroll for 9,000+ US/Canadian employees ensuring payroll transactions were accurate and in accordance with regulations, policies and procedures
Focus on process improvements to ensure efficiency through automating functions and creating interfaces.
Prepared monthly payroll and accounting journal entries, reconciliation of payroll related GL accrual accounts.
Identify challenges and opportunities to meet business needs, optimize and streamline operations controls
Provided managerial support and guidance for payroll activities related to company acquisitions, job bids and sales of entities
Fluency with HR policies pertaining to payroll such as overtime, leave, benefits, employee compensation, health and welfare, and retirement benefit administration
Solid understanding of payroll platforms (preferably ADP) and overall HRIS processes, master data, organizational structure, wage types and relation to payroll processes
Knowledge of system integrations and interfaces, associated databases, infrastructure and development processes
Robert Half Management Resources January 2015 – November 2018 Payroll-HRIS Manager/Supervisor Consultant
Manage full cycle (multi-state, locations, international) payroll processing activities, special calculations (commissions, fringes, bonuses, incentives, 457 (b) etc.), reviewing, along with TLM validations. Ensuring compliance with applicable state/federal laws and regulations
Prepare and reconcile all payroll journal entries, accruals, benefits, and data feeds, to the GL
Oversee work-flows, eligibility data, enrollments, tax abilities of all fixed/voluntary health and welfare benefits, FSA GTL, AD&D, LTD, 401K, and NQDC plans
Project leader for payroll, HRIS & timekeeping systems upgrades, implementations, data/element-mapping conversions, and parallel/testing to ensure successful roll out of go-lives
Develop documentation/diagrams, and procedures to support management team
Compile, generate and submit employment and benefits data required for EEOC, Department of Labor, auditors and other internal/external requests.
Payroll tax reconciliations (to GL), quarterly/annual tax returns, W-2’s, 4’s, amendments, prior years’ discrepancies, and audits
Collaborated with HR SVP to Identify and resolve complex business process and system issues Brinderson Constructors Costa Mesa, CA January 2011 – January 2012 Payroll/HR Coordinator
Oversee a full cycle in house multi-state payroll processing and benefit administration for 2,500 employees
Review and process new hire paperwork, included payroll setup, benefits start dates, PCN’s and terminations
Manage leaves of absence communicated terminations to 3rd party vendors for COBRA and benefits in accordance with policy, federal and state laws
Provide various ADHOC detailed reporting to management and benefit vendors as necessary
Reconcile payroll accruals, benefits and tax withholding accounts.
Roof Removal Inc. Stanton, CA. June 2009 –September 2010
Payroll Administrator/In House Accountant
Weekly in-house payroll, taxes, certified payroll, labor compliance along with union reports
Review and reconcile monthly benefit billing statements for all company locations
Traveled to all locations to train managers on new systems and procedures
Prepare monthly, quarterly and annual returns for federal and state. Aramark Corporation
St. Joseph Hospital of Orange
Asst. Unit Controller of Support Services August 2006 – February 2009
Process bi-weekly payroll, Review and process new hire paperwork, employee relations
Provided Executives’ and Director’s with key metrics and information to assist the decision- making process.
GL reconciliation, billing, A/R, A/P, costing, tracking all cash/credit card transactions and deposits
Budgets, forecasting, variance analysis and tracking. Including guaranteed net budgets, patient satisfaction scores, and incentives’
Recommend, establish, and implement internal controls to maintain compliance with company policies and regulatory requirements
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