Social Media Account Management

ABOUT ME

I am a talented, ambitious and hardworking individual, with broad skills

and experience in digital and printed marketing, social media and leading projects. Furthermore, I am adapt at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results and to proffer solutions promptly. WORK EXPERIENCE

Abdulkarim Abdulg

afar

Date of birth: 15/04/1984

Nationality: Nigerian (Nigeria)

Gender: Male

CONTACT

Transformer Street, No. 12,

Badiko

800271 Badiko, Nigeria

(Home)

*******@*****.***

(+234) 808-***-****

234********** (WhatsApp)

01/09/2023 – CURRENT Abuja, Nigeria

Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.

-Growing business through the development of new leads and new contacts.

-Identifying new revenue opportunities.

-Building business relationships with current and potential clients

-Attending networking events to attract and retain clients.

-Developing and executing sales and marketing strategies to grow business.

-Maintaining and updating sales, marketing and business development documentation

-Assisting with marketing and promotional projects.

-Collaborating with management on sales goals.

-Support the team with other responsibilities as required.

-Ability to establish direction and drive execution

-Excellent at delivering and owning results

-Developed and executed go-to-market strategies for new markets, resulting in 80% YoY revenue growth.

-Managed a pipeline of over 100 leads and closed 50 new accounts, contributing to a 25% increase in overall customer base.

-Built and maintained strong relationships with key accounts, resulting in a 30% increase in customer retention rate.

-Conducted market research and competitor analysis to identify new business opportunities and stay ahead of industry trends.

-Collaborated with cross-functional teams including operations, marketing, and product to drive customer satisfaction and loyalty.

-Delivered presentations and product demonstrations to prospective clients, resulting in a 40% increase in conversion rates.

-Implemented a customer feedback program to gather insights and drive continuous improvement, resulting in a 20% increase in customer satisfaction scores.

-Ensure adequate adherence to Credit policies, processes and procedures.

-Book deals for new deposits within 24 hours.

-Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.

-Strong experience in deposits mobilization, investment, credit, and loan products.

-Ensure efficient and timely service delivery at all touch points in accordance with the bank’s service grid.

- Prepare and present branch performance during MPR.

-Periodic review of direct reports.

- Responsible for team’s sales and services performance. 02/01/2023 – 04/04/2023 Kaduna, Nigeria

- Good Time Management and able to meet targets and deadlines.

- I Manage Liability portfolio and client relationships of the branch.

- Achieve agreed sales target as assigned by the Management.

- Provide highest level of customer service.

- Responsible for deposit mobilization and NTB account Opening.

- Liaise with existing and prospective clients to provide banking advice on Bank’s products and services in line with the customers Transactional, Borrowing, Saving and Protection need.

- Responsible for Cross selling Bank Solutions in order to meet customers present and latent needs.

- Strict adherence to KYC/ AML Guidelines, account opening policy & procedures,

Business Development Executive Reaprite Global Ltd Business Development Officer Prosperis Holdings Ltd

- Complete adherence to Sales Process and Sales Maximizers.

- Researching, planning, and implementing new target market initiatives.

- I grew sales in an under performing territory by 40% which led to proper awareness of our products and services.

- I Increased business with new clients by creating customized marketing plans based on market data.

- Maintained and deepened ties with current clients through relationship building strategies.

- Generated #40 million in new deposits in only 2 weeks at a new branch by visiting local businesses and establishing long-term partnerships that produced sales for banking products and services.

- Collaborated with a diverse customer base, including community leaders and senior business executives.

- Improved revenue stream by developing an initiative that targeted culturally diverse customers and presented products/services to different ethnic groups.

- Demonstrated strong product knowledge of the bank’s products and services.

- Improved company’s brand awareness by implementing marketing strategies.

- Generate and Manages the Portfolio (Deposit & Credit)

- Drive the actualization of financial and non-financial targets.

- Create a culture of high performance among staff .

- Presentation of the team’s performance at the company’s MPR, QBR & Budget meeting. 09/07/2014 – 30/01/2023 Zamfara, Nigeria

• Implemented effective account management in order to maintain customer loyalty, long-term positive relationship.

• With input from staff changes were implemented to modernize and simplify procedures to increase profitability and increase satisfaction.

• Cross-sold bank products to customers.

• I Execute branch sales strategy irrespective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement in sales opportunities. Identified acceptable levels of lending risk, in line with the bank’s risk appetite statement, and maximised profit from transactions.

• Contributed to sales increase by #50,000,000 in 2021 by improving lead-generation and sales-tracking methods.

• Exceeded the Bank’s sales target by 100% by providing proactive and effective customer service.

• Resolved customers’ complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.

• Demonstrated professional etiquette and manners, improving positive feedback and 5star ratings by 80%.

• Resolved an average of 50 inquiries per day.

• Consistently met performance milestones in speed, accuracy, and volume.

• Increased customer base by 30% in the year 2021 by responding quickly to their concerns. • Reduced customers’ complaints by 60% through escalated grievance resolution procedure.

• Organized the influx of customers, consequently, streamlined workflow issues. Successfully managed 1000+ customers’ accounts simultaneously without a single complaint from any account holder in 3 years.

• Helped the bank to attain the highest customer service ratings by external auditors.

• Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.

• Recognized by directors as the best customer service representative.

• Received commendation from supervisors and great recommendations from peers.

• Understanding which products are most suited to the different personal banking segments.

• Knowledge of equivalent competitor products and services

• Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks

• Successfully cross sold insurance products like travel insurance, Life insurance, theft and burglary insurance to our customers who eventually bought.

• Recognized and awarded as the first and best sales associate for selling insurance products in the north west region.

• Achieve a satisfactory level of knowledge of Consumer Banking products and services.

• Complete credit and loan documentations, research and evaluate loan applicant financial status, references, credit, and ability to repay the loan, also ensure that standards and credit policies of the bank.

09/07/2011 – 09/07/2014 Kaduna, Nigeria

• Opening and closing of teller batch for the day’s operation.

• Performed Payment of cash and cheque withdrawal to customers.

• Checked customers balance and verify customer’s signature. Posting of all customers transaction.

• Ensured cash analysis are done on all cash transactions. Received payments of both cash and cheques deposit into customers account.

• Above all bvn verification have to be carried out to aunthenticate the owner of the account using ZF1 finger scanne

Customer service and sales associate Union Bank of Nigeria Transaction Officer Keystone Bank Ltd

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Yoruba

Other language(s):

English

Listening C2 Spoken production C2

Reading C2 Spoken interaction C2

Writing C2

French

Listening A1 Spoken production A1

Reading A1 Spoken interaction A1

Writing A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Proficiency in Microsoft Office: Word, Excel, and PowerPoint Time management, Analytical thinking, Strategic planning, Self-motivation, Attention to detail Demonstrated leadership skills and a team player. Ability to learn quickly and communicate with others Able to adapt to new situations and system. Ability to work effectively and efficiently under pressure Good Communication and Writing Skills Microsoft Office analytical and strategic thinking Crea tivity and Attention to Detail. Sales oriented Ability to work in a team and autonomously Organizational and planning skills Team-work oriented Microsoft Powerpoint Good listener and communicator HONOURS AND AWARDS

r.

09/05/2015 – 10/05/2015 Lagos, Nigeria

29/08/2022 – 30/08/2022 Lagos, Nigeria

30/12/2011 – 28/11/2012 Sokoto, Nigeria

24/09/2015 – 28/11/2018 Kaduna, Nigeria

Exceptional Customer Service Experience EdgeEcution 2022 Annual Ethics & Compliance Certification Programme The Chartered Institute of Bankers of Nigeria

Post Graduate Diploma in Education Usmanu Danfodio University Higher National Diploma Kaduna Polytechnic

31/03/2017 Union Bank of Nigeria

Best sales support associate

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